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Note: this camcorder was first sold in Aug 2003. There may be newer versions available.

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Canon ZR70 MC

3 out of 5

"My screen is blank"

3 out of 5

"Blank screen for the last 6 months. Worked well prior."

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Answered!

mcwjeanne (mcwjeanne) 0 pts

December 17, 2007 2:00 PM

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How can I see a picture during replay?

I cannot replay a tape after I have recorded. During recording the picture shows up, however, when I rewind to look at a scene it will not play it, the screen will just be blue. I have tried other tapes recorded from the past and I still cannot see or hear the tape. Any suggestions?

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by James DeRuvo (byjamesderuvo) 58448 pts

December 17, 2007 2:20 PM

Your camera was one of a host of cameras that suffered from a faulty CCD chip. Check out

this from Canon regarding it.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*),

S200(*), S330(*), S400(*), S410(*), S500(*)

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may

become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity

environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a

distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during

shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed

above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD

image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-

800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM

(all times EST). Alternatively, if electronic support is preferred, please send your email to

carecenter@cits.canon.com

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mcwjeanne (mcwjeanne) 0 pts

December 18, 2007 11:35 AM

I had the CCD chip replaced about a year ago which took care of the other screen problem.

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by James DeRuvo (byjamesderuvo) 58448 pts

December 18, 2007 2:15 PM

Do you clean the heads very often? Was it dropped? It sounds to me like either the CCD replacement wasn't properly done or it's due for another servicing. And with the cost of repairs running over 60% what you paid for it, it may be more cost effective to invest in a newer camcorder at this point.

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mcwjeanne (mcwjeanne) 0 pts

December 19, 2007 2:03 PM

I do not clean the heads very often and thought that might help. I live in the boon docks and have had quite a time finding a head cleaner! I have not dropped it. I am going to try and give it a good cleaning and then if it doesn't help I will be on to the new camera! Thanks

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How can I see a picture during replay?

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