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Note: this camcorder was first sold in Aug 2003. There may be newer versions available.

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Canon ZR70 MC

3 out of 5

"My screen is blank"

3 out of 5

"Blank screen for the last 6 months. Worked well prior."

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Possibly Answered (20 points for the best answer)

Mike (Actovon) 0 pts

August 7, 2008 7:05 AM

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my zr65mc does not play in vcr mode, I only get a blue screen

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This question has replies but the author has not yet indicated whether it's answered after a long time. Can you answer the question, or post a clarifying follow-up?

by James DeRuvo (byjamesderuvo) 58443 pts

August 11, 2008 8:37 PM

Your camera was one of a host of cameras that suffered from a faulty CCD chip. Check out this from Canon regarding it.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon should repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

I ended up sending mine in as well.

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Mike (Actovon) 0 pts

August 14, 2008 8:57 PM

Thank you James, I am very pleased to hear that.

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by James DeRuvo (byjamesderuvo) 58443 pts

August 14, 2008 9:29 PM

BTW, I recently sent mine in for repair and got an email today saying they will be fixing it according to the Service advisory. They estimate a week before return. Not too shabby.

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Dejan 0 pts

August 23, 2008 9:56 PM

Mike, if you only get a blue screen you didnt set it up correctly, plug all the yellow and white cables in the tv from the camcorder until you get the same blue screen, then on your camcorder follow these instructions:

Click Menu
Go to "Display Setup"
Click on "TV SCREEN" and click "ON" and it should be up.

Hope thats the problem.

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my zr65mc does not play in vcr mode, I only get a blue screen

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