Home » Canon » 20D

Note: This camera was first sold in Aug 2004. It has been replaced by the Canon 30D.

I own this

I want this

Canon EOS 20D

4 out of 5

"Canon 20D"

4 out of 5

"Great Camera!"

See rating based on 305 user reviews
Submit your own Canon 20D review!

Read 25 open and answered questions about the 20D
or ask a new question!

No current offers available

Ask

Have a question about the 20D?
Enter it here: (You can enter more details in the next step)

Back to List

Answered!

JMB (Natureclicks) 26 pts

June 30, 2007 5:44 PM

Subscribe for Email Updates for this Question

Why Can't Cannon Fix their equipment

I have sent the Cannon 20D back for the third time. When I take a picture it missfires and you get a black picture. This is not even to start with the fact that the camera is going soft on the photos themself. I thought it was me until I read all the other comments about out of focus pictures. I usually notice it when I use my zoom. So now I have two problems. One the camera does not release the shutter completely giving me a black shot, and second the camera is taking soft photos.
I saved for a very long time to purchase this camera that everyone recommended to me and it is junk. I have had to give up travels, and bookings because this camera does not work. I can use a film SLR but it really is not beneficial for my work. I have to be able to produce my product instantly and present it to the customers right away. With film, you cannot do that. That is why I switched to digital. So I would know that I go the shot. But since this camera have been inoperatable, with all the delays that is all I am doing. All I want Cannon to do is fix the camera or replace it. If the 30 D body is the answer then they should do a complete recall of the 20D and replace it. They obviously are refusing to fix everyones problems. Great for those who's cameras are perfect, but it the rest of the community, we are being ripped off and basically Cannon is stealing our money for a product that does not work.

Report Abuse Did you find this question

helpful or

not helpful?

This question has been answered!

Ben Keough (DeadWolfBones) 10631 pts

July 13, 2007 1:06 AM

Hi JMB,

There doesn't really seem to be an answerable question in here--it's more of a rant, and from what I gather, a justified one. This forum isn't really the place for such rants, justified or not (I think your review of the camera on the reviews page accomplishes the same goal). But just in case you're actually asking in the hope of getting a definitive response, the closest I can get is that all companies occasionally produce lemons, and while I can't say that the 20D is such a lemon, if the problems are as widespread as you seem to indicate then it just might be one. This is unfortunate for you, for sure, but it happens to the best of companies and the worst as well. Canon has been very good at times about correcting its mistakes (cf. the issue with defective CCDs in a wide range of Canon models, which was actually Sony's fault but for which Canon paid for the recall). I wouldn't judge them by this one issue, though it may be a very large one for you at the moment.

Good luck, and I hope you can get some kind of resolution to your problem.

-Ben

Report Abuse Did you find this answer

helpful or

not helpful?

JMB (Natureclicks) 26 pts

July 14, 2007 12:30 AM

After posting, the company resolved to replace the body model completely. Didn't mean to rant, more to see if others had the same problem or if the bluring was the main issue with the camera. Thank you.

Report Abuse Did you find this answer

helpful or

not helpful?

Phil reed 0 pts

August 4, 2009 5:14 PM

i have the same problem with soft focus with my canon 20D. I bought a cheaper 450d and the difference is amazing. Canon told me that the camera and the lens might need recalibrating, but i would have to foot the bill. i told them its been like it since i bought it, and i thought the error was my own fault so i didnt persue it. indeed, i have used both camera with identical settings to shoot a scene and the difference is startling. canon on this occasion i feel really are take our money and doing a runner. Oh by the way, the cost of the recal
? £100.00 - £150. not worth it as you can buy a 20D body on ebay for about the same price now.

Report Abuse Did you find this answer

helpful or

not helpful?

Why Can't Cannon Fix their equipment

This Question is Answered. If you have further information you may add it here.