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Canon PowerShot A300
Canon PowerShot A300
  • 3 out of 5
"not bat 4 years ago"
  • 3 out of 5
"okay, until screen and pics went black"
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bAo (bAo) 1 pts

Black screen when I try to take a picture.

Hi. My camera seems to have a problem when i turn it on. It would show previous pictures that i have taken already but when i try to take a picture the screen is black so i can't see what im taking. Does anyone know why?
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by James DeRuvo (byjamesderuvo) 58448 pts
June 18, 2007 5:08 PM
4 people rated this answer helpful, 0 people rated this answer not helpful
 
there's a service advisory on the Canon website regarding CCD failure:

"Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com"
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taterpicker (taterpicker) 1 pts
July 31, 2007 4:06 AM
1 people rated this answer helpful, 0 people rated this answer not helpful
 
I had same problem with an A500 cannon. I contacted Cannon an they even emailed me a shipping lable. I sent it in , they fixed at no charge. They even covered shipping. I understand they said it was a falty image sensor an if i understood them right the sensor was made by Sony ??? I had it back in less than 10 days after i shipped it to them.
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t00nz (t00nz) 146 pts
December 15, 2007 2:39 PM
0 people rated this answer helpful, 0 people rated this answer not helpful
 
Yep this sounds like a defective CCD imager. If so, Canon should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check the following two links for more info. The first link gives feedback from other people who have submitted their cameras for repair under this advisory, and details the process that they encountered:

http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110, IXUS V2/300/400/430/500, IXY Digital 200a/300a/400/450/500

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