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Note: this camera was first sold in Jul 2003. There may be newer versions available.

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Canon PowerShot A300

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Ed Airey (eddy123) 0 pts

July 1, 2007 12:23 PM

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where can I get technical help?

The monitor will not show a image when I try to take a picture.Can you tell me what the problem is?

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by James DeRuvo (byjamesderuvo) 58449 pts

July 3, 2007 5:51 PM

Canon has had a defective CCD chip problem with many of it's cameras, and this is one of the symptoms. Head on over to canonusa.com and go to support and look for a service advisory for this particular model. It may be included and if it is, then Canon has committed to repairing it for free regardless of your warranty is in force or not.

If it isn't. I'd still contact Canon and plead your case.

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Ed Airey (eddy123) 0 pts

July 16, 2007 6:33 PM

I found your answer helpfull,but unable to find who to contact here in Canada.
Thanks for your reply.
Ed

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by James DeRuvo (byjamesderuvo) 58449 pts

July 16, 2007 7:39 PM

Canon Canada should be able to help you out.

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t00nz (t00nz) 146 pts

December 15, 2007 2:41 PM

Know this post is old, but this may help others who have this problem. Yep this sounds like a defective CCD imager. If so, Canon should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check the following two links for more info. The first link gives other peoples experience and tips in submitting their cameras for repair under this advisory:

http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110, IXUS V2/300/400/430/500, IXY Digital 200a/300a/400/450/500

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where can I get technical help?

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