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Note: this camera was first sold in Jul 2003. There may be newer versions available.
Canon PowerShot A60
Canon PowerShot A60
  • 4 out of 5
"Cannon SD 550"
  • 4 out of 5
"Abnormal dots appear on the LCD"
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Question Answered!
Roger Brown (rebrown57) 0 pts

The camera will not switch from shooting mode to replay mode. Remains in shooting mode, flash card is a Lexar 256Mb card and has been formatted??

I believe the problem began when I switched from the original flash card to the Lexar card, but I placed the original card back into the camera and the problem remains. Thanks for any help!!!
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Answers This question has been answered!
Matt (MAK1981) 6009 pts
August 21, 2007 6:29 AM
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Can you preview the pictures on your computer? We need to narrow down the symptoms. If you can see the pictures on your computer when you upload them, then we can at least narrow it down to the camera. If it's the camera, I would suggest trying one more card to make sure it wasn't something to do with the ones you've used on the camera already. Reformat both of your cards and try them again if you find that a 3rd card works. If no cards let your camera preview the pictures, do a hard reset on your camera. Details will be in your instruction manual.

The hard reset will restore your setting back to factory default. If this doesn't solve the problem, the only thing left is to contact Canon for a troubleshoot or (*gulp*) repair. If not under warranty at that point, it would probably be best to get a new camera.
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Roger Brown (rebrown57) 0 pts
August 24, 2007 8:55 PM
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I tried the hard reset, and reformatting both flash cards, with no success. Guess I'll use the camera without replay and buy a better camera when I can.

Thanks for the help!!!
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by James DeRuvo (byjamesderuvo) 58448 pts
August 28, 2007 8:22 PM
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Actually, your camera is suffering from a CCD defect that Canon is aware of and will repair/replace:

Check out this service advisory from Canon regarding it.

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.


So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
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Matt (MAK1981) 6009 pts
August 29, 2007 12:09 PM
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Nice find, James! Hopefully Roger will be back to the site, unless he's already decided to contact Canon :)
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by James DeRuvo (byjamesderuvo) 58448 pts
August 29, 2007 2:06 PM
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I just hope he hasn't bought a new camera or paid for a repair!
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