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Note: this camera was first sold in Jul 2003. There may be newer versions available.
Canon PowerShot A60
Canon PowerShot A60
  • 4 out of 5
"Cannon SD 550"
  • 4 out of 5
"Abnormal dots appear on the LCD"
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Question Answered!
tilbury (tilburyescalon) 1 pts

i have an A60 and new battery, all functions seem to work in menu but there is no image in the view window nor will it register a photo ion the chip

when i try to take a photo it just comes out black on the preview and on the chip when i view on the computer. i think i have a function Off ???? thanks tilbury
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Answers This question has been answered!
by James DeRuvo (byjamesderuvo) 58445 pts
January 22, 2008 7:35 PM
2 people rated this answer helpful, 0 people rated this answer not helpful
 
Your camera was one of a host of cameras that suffered from a faulty CCD chip. Check out this from Canon regarding it.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.


So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
Best Answer
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tilbury (tilburyescalon) 1 pts
January 22, 2008 11:51 PM
0 people rated this answer helpful, 0 people rated this answer not helpful
 
Thank you so much! I'll give it a try and see what Cannon offers. It's nice to have multiple "eyes and ears" out there to help each other out. Again, thanks. Tilbury
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