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Note: this camera was first sold in May 2003. There may be newer versions available.
Canon PowerShot A70
Canon PowerShot A70
  • 3 out of 5
"Good camera but CCD failed 4 times"
  • 3 out of 5
"CCD faulty"
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CK 70 pts

Can't remove odd menu and no picture on screen or photo.

My camera is about 3 1/2 years old but has had little usage. I have a menu appear that I can't get rid of. I get a blank screen and when I take a picture it comes out black. Fresh batteries installed and pressing reset has not changed anything.
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by James DeRuvo (byjamesderuvo) 58448 pts
May 22, 2007 8:27 PM
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I found this at the Canon Website:


Important Notice About Your Canon Product:

It has recently come to our attention that the vendor-supplied CCD image sensors used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.

*************

Check under service notices at the Canon Website for how best to proceed with repair.
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CK 70 pts
May 29, 2007 11:17 PM
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Thanks for the reply. I called Canon today and they said my camera does have the CCD problem and they will fix it for free.
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by James DeRuvo (byjamesderuvo) 58448 pts
May 31, 2007 3:42 PM
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Hazzah!
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