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Canon PowerShot A70

3 out of 5

"Good camera but CCD failed 4 times"

3 out of 5

"CCD faulty"

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Answered!

Dulci Tasker (DJtasker) 0 pts

July 26, 2007 11:30 AM

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Only horizontal lines appear in color, no picture appears.

Have been satisfied up to now but after the flash & ck to see how pic came out just colorful horizontal lines with black background appear.

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by James DeRuvo (byjamesderuvo) 58448 pts

July 27, 2007 3:41 PM

Your camera was one of a host of cameras that suffered from a faulty CCD chip. Check out this service advisory from Canon regarding it.

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

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Carina 5 pts

September 7, 2007 10:17 PM

I have a canon powershot a70 too, and had trouble with the faulty CCD. I sent it in to canon, and they repaired it free of charge. The camera worked great! Then, after about a month of use it started doing the same problem, so I have to send it back again. My advice - get a different camera.

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Eli Zabeth 0 pts

March 24, 2008 4:23 PM

My Canon Powershot A70 had the same symptoms - only horizontal streaks of color were visible on the LCD & that is all that would show up on the memory card. I called Canon & we ran through some brief diagnostics. Reset the camera to the default settings, turned it on & off a few times, verified that the menu icons were visible & that previously taken images were visible. Still saw the horizontal streaks of color. The rep on the phone felt there was a strong possibility that my camera had the faulty image sensor, so Canon sent me a prepaid UPS shipping label.

A few days after I sent my camera in, I received an e-mailed repair estimate for $ 97.53. No details were listed, so I called the 800#. After going through 5 people, I determined that yes, a technician had looked at my camera & gone through some sort of checklist to determine if it had a faulty CCD sensor. Apparently, it did not. However, technicians do not take phone calls, so I could not talk with anyone who had actually looked at my camera. Nor was it noted anywhere what they had seen when they powered up the camera. All anyone could tell me was that it must not have the faulty CCD image sensor and if I wanted it fixed it would cost me $97.

I am not likely to purchase from Canon again.

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Elaine Westman (Lund51) 0 pts

March 24, 2008 4:36 PM

Evidently my camera did have the factory defect because it was repaired free of charge and I did not have to pay any
shipping charges either way. Also, they did it very quickly--only took about 5 -6 days total. I have not developed any
of the pictures I have taken since it was repaired but assume all is well.

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Only horizontal lines appear in color, no picture appears.

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