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Note: this camera was first sold in May 2003. There may be newer versions available.
Canon PowerShot A70
Canon PowerShot A70
  • 3 out of 5
"Good camera but CCD failed 4 times"
  • 3 out of 5
"CCD faulty"
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paula (possum) 0 pts
September 21, 2007 8:22 PM

My A70 lens no longer retracts back fully and the zoom wont work properly?

I have a feeling that one of the kids might have dropped it. Does anyone know if this is expensive to fix?
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Answers This question has been answered!
by James DeRuvo (byjamesderuvo) 58448 pts
September 22, 2007 12:36 AM
1 people rated this answer helpful, 0 people rated this answer not helpful
 
Not necessarily. It's a common problem with longer range zoom pocket cameras, particularly Canons. It's probably just a case of it being slightly out of alignment on the rails.

There's an entire website devoted to this. In a nutshell, Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

If your camera is still under warranty, the best thing you can do have Canon should fix it.

If your camera is out of warranty, or if Canon refuses to repair it for free, the one thing you can try is to If you gently, and I do mean GENTLY push against the lens with the PALM of your hand as you turn it on, it may cause it to depress back into the camera. If that doesn't work, and you can't reset it or turn it on/off several times, then you may have to send it in for a repair estimate anyway.

Be advised, however, that if it's out of warranty, it may cost more to repair than it is really worth. The rule of thumb is that if the estimate for repair is north of 50% what you paid for it, you're better off taking that money and buying a newer and upgraded model.

Best Answer
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paula (possum) 0 pts
September 26, 2007 10:57 PM
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Thanks for taking the time to answer. Unfortunately the camera is still not working, I think it's time to bin it and just start again with a new one .Cheers Paula.
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by James DeRuvo (byjamesderuvo) 58448 pts
September 27, 2007 1:42 PM
0 people rated this answer helpful, 0 people rated this answer not helpful
 
Well you may not have to. It just occured to me that Your camera was one of a host of cameras that suffered from a faulty CCD chip. Check out this service advisory from Canon regarding it.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.


So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com


Send it in for that and see what happens.
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paula (possum) 0 pts
September 28, 2007 3:49 PM
0 people rated this answer helpful, 0 people rated this answer not helpful
 
Thanks James I'll give Canon a ring and see what they say.Cheers Paula.
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