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Canon PowerShot A70

3 out of 5

"Good camera but CCD failed 4 times"

3 out of 5

"CCD faulty"

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Shannon Vanater (Peacebug420) 0 pts

October 19, 2007 2:18 PM

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Every time I go to shoot a picture it is coming out black.

I know there is a setting that will fix it, since this canon has done this before. I looked through the manuel and could not find anything on how to fix this. I cleaned out everything and I have even tried changing all of the settings on the camera to see if I could fix it that way. It has new batteries and is in good condition. Can you help me?

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This question has replies but the author has not yet indicated whether it's answered after a long time. Can you answer the question, or post a clarifying follow-up?

by James DeRuvo (byjamesderuvo) 58448 pts

October 23, 2007 4:05 PM

Your camera was one of a host of cameras that suffered from a faulty CCD chip. Check out this from Canon regarding it.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

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Joe 0 pts

November 16, 2007 4:27 PM

Thanks for the info. The Cannon tech rep was extremely helpful and is sending out the info to return my camera for repairs. It's refreshing to have a company stand behind their electronic products (unlike my experience with a Sharp camcorder).

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by James DeRuvo (byjamesderuvo) 58448 pts

November 17, 2007 1:15 AM

glad to hear it. That's what we're here for and we're happy to help.

BTW - If you're happy with the answer you received, you can simply click on "Mark for best answer" bubble and it will place the question in the "Answered" category for all to see. Thanks for posting it and Good luck!

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Every time I go to shoot a picture it is coming out black.

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