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Canon PowerShot A710 IS

HQ Grade: B-

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10th of 52 in 7 Megapixel
55th of 82 in Canon
38th of 88 in $350 - $600
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Answered!

Nicholas A. Hopkins (JaguarTours) 0 pts

September 21, 2007 1:54 PM

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What good is a warranty that is not honored?

Does anyone else have this problem? I purchased a Canon A710 AS in May, kept it in a padded case until I used it for the first time on a trip to Mexico in July. I got 18 shots before the screen went dark and would not display anything, although the camera continued to take pictures, as I discovered later. I sent it for repair under warranty, and it was returned unrepaired with the explanation that it had "water damage" even though it had never been exposed to water. I now have a $250 camera that is useless and cannot be repaired.

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by James DeRuvo (byjamesderuvo) 58448 pts

September 21, 2007 2:03 PM

Water damage? I'd ask them to prove it. I'd also get your credit card company involved explaining to them that the camera is no where near the water. It seems to me that this is very similar to a condition several other Canon (and other camera makers) had with a bad batch of CCD chips which prompted a recall. You can read more about it here -

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

It seems to me you may be suffering from something very similar and I would make that case.

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Rich Watson (Richio) 5683 pts

September 22, 2007 9:21 AM

Hi James,

This sounds identical to the Sony camcorder problem I had. The Sony was purchased in 2004, probably in the same time frame as these (older) models from Canon.

Rich

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Nicholas A. Hopkins (JaguarTours) 0 pts

September 22, 2007 12:17 PM

Thanks to James for calling my attention to the Service Notice. It sure sounds like my situation--screen fails when exposed to heat and humidity (about one hour of tropical rain forest, on a dry day-- no wetter than here at home in Tallahassee!!). I have written Canon with the info and I'm keeping my fingers crossed!

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by James DeRuvo (byjamesderuvo) 58448 pts

September 24, 2007 12:11 PM

That's what I'm thinking Richio. It's just speculating, but it may be that back then, Sony and Canon got their chips from the same manufacturer ... anybody confirm that?

Nicholas, I wouldn't mentioned that to Canon. You don't want to give them something that will allow them to avoid responsibility by putting the blame somewhere else.

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What good is a warranty that is not honored?

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