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Note: This camera was first sold in Feb 2004. It has been replaced by the Canon S5 IS.

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V. Cramer (guitarbird6) 0 pts

June 29, 2009 1:09 PM

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Is it a lens problem or sensor problem when my Canon Powershot S1 IS shows moving jagged lines and blurry color in the viewfinder when shooting?

When I try to take a picture, I see moving black lines and wavy, blurry colors. I can view previously taken pictures without problems. If I leave the camera off for a few weeks, I can take a picture or 2 and then the problem returns. I have not dropped the camera.

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by James DeRuvo (byjamesderuvo) 58443 pts

June 29, 2009 10:31 PM

Your camera was one of a host of cameras that suffered from a faulty CCD chip. Check out this from Canon regarding it.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

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Is it a lens problem or sensor problem when my Canon Powershot S1 IS shows moving jagged lines and blurry color in the viewfinder when shooting?

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