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Canon PowerShot S230

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"A good all around camera: Canon S230"

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Marilyn (mcloutie) 2 pts

March 24, 2008 4:01 PM

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My PowerShotS230 will no longer display the image in the viewfinder when taking a picture. Any ideas of the problem?

If we take the picture, then again, just grey matter appears when we view it either on the view finder or when we download it to a computer.

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by James DeRuvo (byjamesderuvo) 58443 pts

March 24, 2008 6:16 PM

Your camera was one of a host of cameras that suffered from a faulty CCD chip. Check out this from Canon regarding it.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

So the good news is that Canon will fix it for FREE:

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

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Robert M 1 pts

June 3, 2008 4:17 AM

I just sent an S230 to Canon for this very issue. We had the camera for over 6 years. They sent us a refurbed S430.

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by James DeRuvo (byjamesderuvo) 58443 pts

June 3, 2008 1:06 PM

Hey, that's good news. Often times those "refurbished" cameras are simply cameras that have been returned and state laws require they be refurbished because it's an open box. So, it's either practically brand new or has been brought back to brand new. Either way you get a camera that's been hardly used.

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My PowerShotS230 will no longer display the image in the viewfinder when taking a picture. Any ideas of the problem?

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