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Note: This camera was first sold in May 2003. It has been replaced by the Canon S410.
Canon PowerShot S400
Canon PowerShot S400
  • 3 out of 5
"Disappointed"
  • 3 out of 5
"memory card error"
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HELPME!! (quickstick17) 0 pts

OK, I have a S400 and have tried all the methods of bringing back my memory card; has anyone called Canon for help? Anyone have their number?

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Answers This question has been answered!
by James DeRuvo (byjamesderuvo) 58448 pts
October 22, 2007 6:10 PM
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This is exactly why it's wise to use several cards, rather than one large one. Reason being, insurance. Any memory card can fail or become corrupted. And when you're on vacation the last thing you want is to lose the opportunity to take pictures until you can recover that media card with a software utility. If your card goes bad, swapping another one for it at that moment is of advantage so you can keep taking pics.

Then, later when you're in front of your PC, you can use a utility like "F-Recovery" to get back your pictures and recover your card.

No need to lose the moment because you relied on one card one when several can solve that problem. At the very least, you want to get more than one of whatever size you settle on.

Try F Recovery. There are others, but that's the one I've had good luck with.

Absent that, it may be damaged beyond repair. But I wouldn't give up.
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another disappointed cannon user 0 pts
November 2, 2007 11:54 AM
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call canon they will fix it free of charge there is an advisory on their website
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by James DeRuvo (byjamesderuvo) 58448 pts
November 2, 2007 12:34 PM
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Another is spot on. Here's the text of the advisory:

Service Notice: PowerShot S400 CF Card Error

PowerShot S400
PowerShot S400

A CF Card communication problem has occurred in some PowerShot S400 Digital Cameras. We would like to convey the details and our service policy.

When communication problems with CF cards occur in the this product, the following messages are displayed during use:

* "Memory Card Error"
* "Corrupted Data"
* "Unidentified Image"
* "E50"
* "E51"

The display of such a message, however, does not necessarily indicate the existence of the CF Card communication problem that has been identified.

If it is determined by Canon USA that your PowerShot S400 camera is exhibiting the CF Card communication problem that has been identified, the camera will be repaired free of charge, regardless of whether the camera is still under warranty. In addition, a refund of a previously paid repair will be made if it is determined by Canon USA that the repair of your PowerShot S400 was prompted by the CF Card communication problem that has been identified.

We have implemented a plan to assist those of our customers whose S400 cameras have exhibited the CF Card communication problem that has been identified. Repair service will be performed free of charge. U.S. residents are asked to contact the Canon Customer Support Center for assistance at 1-800-828-4040.

Support hours are Monday through Friday, 8:00AM to 12:00 midnight; and Saturday, 10:00AM to 8:00PM (all times EST). Alternatively, if electronic support is preferred, please send your e-mail to carecenter@cits.canon.com .

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon Products.
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