Lens stuck! New camera, slight impact drop, camera dead

Hello! The first day out of the box, my mom dropped the SD750 a few feet to the ground. It fell on cement, I believe impacting on the lens unit. No visible damage, but the lens is now jammed and stuck in the protracted position. The unit won't even turn on (we tried every combination of battery/SD card removal). Canon will charge $150 to repair, and the unit cost $200. Is there anything I can try to repair (nothing technical - I'm just thinking there is some sequence of buttons I might try pushing?). OR - can anyone suggest a camera repair shop in Cali or elsewhere?

The lens has been jarred out of You can try cycling the camera on/off to get the lens back into alignment. But since you say the camera is "dead," that may not be an option. It looks like repair is your only option - unless you contact Canon again and omit the detail about dropping it and hope they don't notice and repair it under warranty. But how honest is that?

You could contact your credit card company to see if you may have extended warranty time as a perk of the credit card you used. Ask them about that and see what's covered. Another option is to simply return it for another one since it's brand new out of the box. But again, the honesty issue is in play.

I think you're stuck, Nikki.

ps - if you don't want to pay to have it repaired or if Canon refuses to repair it for free, the one thing you can try is to If you gently, and I do mean GENTLY push against the lens with the PALM of your hand as you turn it on, it may cause it to depress back into the camera. If that doesn't work, and you can't reset it or turn it on/off several times, then you may have to send it in for a repair estimate anyway.


But understand that the average cost of a camera repair is around $180. As such, it may cost more to repair than it is really worth. The rule of thumb is that if the estimate for repair is north of 50% what you paid for it, you're better off taking that money and buying a newer and upgraded model.

this issue sucks it happend to me thats not answering the question on how to reset it dude.

Well, it's about the best you can hope for. If you drop it, impacts tend to do nasty things to finely milled gears. The only thing I can suggest is what I have as the lens is obviously out of alignment. You can try resetting the camera, but that doesn't address the alignment issue, it only reloads the firmware.

Dear all,
I got the same model from UK for 14k INR . Accidentally it was dropped from a 2 feet height and its dead. It has European warranty..Will i be able to get it replaced free of cost if i send it to the shop from where i got that stupid peice.
Is canon so delicate that it was dead from a meagre height ? Or every digital camera is delicate?

To answer the question about resetting, there's an option to do this in the Menu, but you can't get to that if the camera doesn't turn on. James is right in saying that attempting to manipulate the lens yourself is the only way to do anything without sending it in for repairs. Keep in mind that any "home" repairs will void a warranty, so if you have a warranty that covers having dropped it, go that route first.

Pavan, honestly, all digital cameras are pretty delicate when it comes to the lens mechanism. I wouldn't put Canon at the top of the "delicate" list necessarily - there are cameras that get this type of error just from people touching the lens while it extends, so compared to that, dropping it on cement on the lens and having this happen is understandable. That lens is just a very intricate piece of machinery with some fine gears in it. Even cameras that are made for durability (like the Olympus models with titanium bodies) probably wouldn't survive a fall on concrete that hit the lens.

Not to mention that they can spot impact damage a mile off and it's rarely, if ever, covered by warranty.

those wrer really not helpful. i am not able to spend that much, and there will be people out to get you!!!!!!!!!!!!

No this is an old post, but this may help others experiencing this problem. Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Had an IXUS 2 - jammed lens - now DEAD.
Bought an IXUS 630 lense stuck, E11 error, tried many things eventually forced it and now it works (not smoothly but it works).
Bought an Ixus SD750 , switched off, dropped it 2 feet onto carpet, no external damage but it's DEAD.

Just searched ebay for "canon repair" found 142 items most were dead ixus cameras. Search for "lumix repair" got 29 hits, 28 repair manuals and 1 dead camera ! think my next camera will be one of the Panasonic Lumix cams on offer at costco.

Your better of getting a new one, Ive done this to two cameras, both less then one year old.
This time i got one where the lens dont come out. When i dropped it this time it still work so proberly count your losses.