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Canon PowerShot SD800 IS
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March 16, 2007 12:41 PM
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March 18, 2007 10:49 AM
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Hi Rose,
This isn't really answering your question, but I just wanted to give my two cents: don't give up on Canons because of the E18. I do agree that the E18 error is a big problem, but it doesn't happen to every Canon, and it doesn't happen to every consumer. The thing is (and this makes me sound pretty pessimistic, but it's true) all digital cameras have their quirks and problems, so it's hard to choose one on the basis of avoiding possible problems. Sonys and Nikons, for example, get 'lens error' problems that are very similar to the E18 error. Kodaks have their own quirks, as do Fujis. The thing is that (at least partially due to Canon's popularity), the E18 error has been extremely well publicized, so everyone hears about it rather than the other problems with other brands. I'm not trying to suggest that all digital cameras are riddled with huge problems, because it really isn't all of them that these things happen to (plenty of people own Canons, myself included, and have never experienced the E18). But I've heard plenty of people say "I will never buy Sony/ Kodak/ Fuji again!" based on errors, so avoiding Canon just to avoid the error may not be the best plan, as you might just have something else happen with another brand.
Have you been to the website www.e18error.com? Give it a look if you haven't, since it is very helpful in terms of learning about this problem. There are lots of 'at home' fixes people are trying; it also gives you status updates and gives you an idea of what cameras are having the problem more often. Finally, it gives you some ideas on how to avoid the E18- for example, rough handling of the lens or allowing dust or dirt to enter the lens mechanism seems to be a major contributor to whether or not the E18 happens. I think this is the main reason many people can't get Canon to replace their cameras under warranty- Canon is able to say that the error is due to mishandling because of these factors. While that sure doesn't speak very well of their customer service, it does tell you that being gentle with your camera can help you avoid the error. Of course, that's all just my opinion. But based on the questions I answer here, I just wanted you to know that I hear about many problems just as prevalent (if not more) than the E18.
Hope that helps.
This isn't really answering your question, but I just wanted to give my two cents: don't give up on Canons because of the E18. I do agree that the E18 error is a big problem, but it doesn't happen to every Canon, and it doesn't happen to every consumer. The thing is (and this makes me sound pretty pessimistic, but it's true) all digital cameras have their quirks and problems, so it's hard to choose one on the basis of avoiding possible problems. Sonys and Nikons, for example, get 'lens error' problems that are very similar to the E18 error. Kodaks have their own quirks, as do Fujis. The thing is that (at least partially due to Canon's popularity), the E18 error has been extremely well publicized, so everyone hears about it rather than the other problems with other brands. I'm not trying to suggest that all digital cameras are riddled with huge problems, because it really isn't all of them that these things happen to (plenty of people own Canons, myself included, and have never experienced the E18). But I've heard plenty of people say "I will never buy Sony/ Kodak/ Fuji again!" based on errors, so avoiding Canon just to avoid the error may not be the best plan, as you might just have something else happen with another brand.
Have you been to the website www.e18error.com? Give it a look if you haven't, since it is very helpful in terms of learning about this problem. There are lots of 'at home' fixes people are trying; it also gives you status updates and gives you an idea of what cameras are having the problem more often. Finally, it gives you some ideas on how to avoid the E18- for example, rough handling of the lens or allowing dust or dirt to enter the lens mechanism seems to be a major contributor to whether or not the E18 happens. I think this is the main reason many people can't get Canon to replace their cameras under warranty- Canon is able to say that the error is due to mishandling because of these factors. While that sure doesn't speak very well of their customer service, it does tell you that being gentle with your camera can help you avoid the error. Of course, that's all just my opinion. But based on the questions I answer here, I just wanted you to know that I hear about many problems just as prevalent (if not more) than the E18.
Hope that helps.
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Michael Hansen
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May 25, 2007 2:18 PM
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May 25, 2007 2:25 PM
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May 25, 2007 3:37 PM
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May 25, 2007 3:49 PM
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Mark Sauerwald
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February 4, 2008 1:28 PM
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Lemma
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