I have a dx6490 but my problem is the lens won't extend when I turn it on.

Can't hear the usual noise from the motor either. What do you think?

I recently chatted with a kodak specialist about this issue and the recommendation was using underpowered batteries cause this issue. Changing your batteries to NiMh rechargeable batteries. These are the batteries that the camera is designed to use and using other types - like alkalines, can often cause the lens error to occur.

Also using the batteries recommended by Kodak:

Rechargeable Ni-MH Batteries (AA Size): These Ni-MH AA batteries last up to twice as long as alkaline batteries when used in your Digital Camera - and you can recharge them up to 1000 times in our rapid charger.

Oxy-Alkaline Digital Camera Battery (AA Size).

CRV3 Lithium Batteries: A non-rechargeable battery designed specifically for today's feature-rich cameras. This battery is the obvious choice for speed performance, and long life. It delivers faster flash recycle times and lasts up to 10% longer than our previous design!

Ni-MH Rechargeable Battery Pack: Provides exceptional capacity with its 2.5 hour fast charge cycle time; can be recharged up to 1000 times in the EasyShare Camera Dock or EasyShare Rapid Charger.


If that doesn't work, then the camera indeed does need repair.

The DX6490 comes with a rechargeable lithium ion battery. The battery has a full charge. Any other suggestions?

Was it dropped recently? You may have knocked the camera lens out of alignment so it can't open. This may be a service issue.

I did some more testing. I don't even hear the motor that extends the lens run. It probably is a service issue. It's all very odd because the camera worked fine before we turned it off and put it away. Now this.

It's the original LiOn battery from Kodak. I'll try a new one and let you know.

Yeah, I'm definitely thinking it's a dying LiOn. After 4 years, it's just time to get a new one.