- 4 out of 5
- 4 out of 5
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- 1 out of 5
Terrible Kodak Product and even worse Customer Service
(Rita Koch - 1/19/07)I bought this camera in May 2006. My very first call to their customer support center about the software that comes with the camera was a waste of time. The CSR's new less about the unit/software and how it worked than I could find in their sparse user's guide. I finally figured out some of the more detailed questions on my own. I have used the camera for 8 months now and find my 8-year old Sony takes better pix. Now I discover the sound on my video stops working. I call their Customer support line and they are once again clueless.(They asked me if I was sure this camera had sound and video!?!) Then suggested I send the camera to their repair facility. I did - waited over 2 weeks and hear nothing. When I called the repair center they say "we emailed you and also sent a letter via US Mail with the status." I never got either - I can understand email maybe getting snared in spam blockers, but the US postal Service is usually pretty good about delivering hard copy letters. Then they tell me, yes "upon further inspection we found liquid damage so your warranty is void." To be clear - the camera was never exposed to moisture or liquid...and even if it had been (which it was not), I find it hard to believe it would only effect the audio and nothing else? To have it repaired will cost $158. I paid $399 last summer and see this week I can buy a brand new one at WalMart this week for $159. And who is to say if I buy a brand new one that it won't break again within a year? To get my camera back from the repair service as is (still broken)is $48. Now, I knew if the warranty was voided there would be a charge for the inspection/diagnosis, but since I had done nothing to the camera and handled it with care since the day I bought it I felt pretty confident about sending it in. So now, I am just out of luck, and have to take their word that it had "liquid damage" and pay $48 to get back my broken camera. This is the absolute last Kodak product I will buy.