Disappointed with the after sales support service

The C-750 UZ was my first digital camera. The ease of use, quick results (no more film developing time) as compared with the conventional camera made me an instant digital cam convert and promised never touch a conventional camera again. In my first few months with this camera I would tell and show my office mates and friends how amazing the digital camera is, particularly my C-750 and would show them its various features and the pictures that I took. I agree to all the positive reviews mentioned by satisfied buyers in your forum. On the negative comments I also agree but I thought the positives more than off set the negatives.

What turned me off is the after sales service. On the 11th month since my purchase of the camera, I noticed that the lens would stuck-up. The lens would be released after one or several switching of the camera's power switch. At first the malfunctioning would occur very rarely but after a few days it became frequent so I decided to bring it to the service center. Unfortunately I brought the authorized service center two days after the 1st anniversary of my purchase and was told that it was no longer covered by warranty. My position is that the malfunction occurred during the warranty period and thus it should be covered by the warranty. The total cost of replacement parts and labor is almost one third of its purchase price and the warranty for the replacement part is only three months. I assured them that my camera was never subjected to harsh use. That being so, such major defect occurring within the year is an indication of a factory defect and must be covered by warranty. I pulled out my camera. I sent an email to Olympus telling them of my case. I was given the usual instant acknowledgement and a reference number and that they would come back to me soon. It's now more than a month and I haven't received a formal reply or explanation from them.

I am very disappointed. I do not intend to buy an Olympus camera anymore.