Guest 10 pts

October 19, 2006 7:25 PM

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turn the power off and on again

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Brenda P (BrendaP) 28728 pts

October 20, 2006 2:02 PM

18

8

Hi there,
Are you having any problems along with the camera asking to be turned on and off? Is the lens not moving properly (getting stuck, etc.) and are you getting any error codes on the screen? Let me know- I hear about this problem a lot and if you can verify what it's doing I should be able to help!

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Mike M 5 pts

November 8, 2006 1:07 AM

6

2

I have this problem with my camera, every time i turn it to take a shot or vedio it tell me "Turn the power off and on again". Can you please help in how to solve this issue?

Thank you very much

Mike

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david 3 pts

November 29, 2006 5:25 AM

4

3

I've just started getting this same error message on my old Sony DSC-P32. All other functions are working fine - can view pics on the camera, can get to setup menus etc. Just can't take any new pics! Lens cover won't open.

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Sophie Mosha 64 pts

December 5, 2006 9:41 PM

36

6

You wont believe what happened to me, I have the Sony DSC-P32 and your same problem, now this is the weird think... someone told me "JUST DROP IT" and at first didn't trust but I did it (my room has carpet btw) and now it works again.

:)

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Ben Keough (DeadWolfBones) 10631 pts

December 6, 2006 6:33 PM

2

7

Hi, I noticed that you haven't marked any replies as the "best answer." Are you still looking for an answer? If so, I recommend you re-submit it on http://www.digitalcamera-hq.com so it will have a better chance of being noticed. These days it looks like most questions are being answered within a few days. Good luck!

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Rich A. 1 pts

December 26, 2006 3:48 AM

1

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I have the PS-150 and the lens wouldn't close displaying the same error message. While I would not recommend dropping it, I just tapped the end it into the palm of my hand enough to shake it and it's no longer jammed. The problem was corrected with no further incidents.

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Caroline 4 pts

December 27, 2006 12:04 AM

4

2

Sounds nuts but I was so worried when I got that message on my Sony and frustrated so I tried the dropping it on my carpet suggestion. Works perfect. Go figure. Thanks Sophie!

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Natalie 1 pts

June 9, 2007 10:47 PM

0

2

I have a Sony DSC-P32 with this same message...as other people have said. I tried the dropping techinque without success however. I wonder if there's a way to take it apart and find the problem???

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Jake 4 pts

December 2, 2007 7:17 PM

4

2

DSC-P200 here. I just got this error today and dropped it.... twice on a carpet from about 2 feet so as not to damage the camera. Worked for me.

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MM 1 pts

December 17, 2007 11:35 PM

1

I want to go on all the websites to help people with the stuck lens problem. I too went on the sites to seek solutions to my problem and but did not find any at the time, now I see other people have discovered a fool proof economical solution. I really like Caroline's carpet technique. I'm glad that Sophie's suggestion helped her. I would encourage all keep dropping (carpet technique seems safer) til you succeed, maybe try having the back facing down and the lens up? Hope you all succeed! Keep trying Natalie, see... it worked for Jake too!

After just over a year of use all of a sudden the lens on my Sony DSC P200 was stuck. The camera would not work. I don’t know what happened, maybe it was hurt from me keeping it in my pants pocket. If I remember right it kept telling me to turn the camera on and off again. I put the camera away in hopes to use the battery as an alternate battery to my next camera. I figure instead of spending money to send the camera out to get repaired I’d just invest in a new camera. I actually went out and got myself a new DSC W80 today attracted to the image stabilization feature. As I took out my DSC P200 to compare its battery (NP-FR1) to the DSC W80’s battery (NP-BG1) I accidentally dropped the DSC P200 about a foot off my wooden floor and would you believe the camera appears to be resurrected! I’m so excited coz I really loved this camera and I had already given up on it. So to all the people out there who don’t want to send your camera out to be repaired. Drop it…I mean literally!

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n 0 pts

January 9, 2008 12:59 PM

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1

I hadn't used the camera in over year because of the same problem, and finally decided to look and see if anyone else had the same problem,... I tapped the camera against the palm of my hand and it works just fine now... strange

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SMahajan 0 pts

January 12, 2008 9:37 PM

0

1

Hello,

I have SONY DSC-W50. I had the same issue camera asking to be turned on and off. I have resolved by dropping it and the lens was coming out completely.However while shutting, lens makes some noise, comes out again and doesn't coompletely goes in.Please suggest how to rectify it.

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Fred 0 pts

January 17, 2008 5:59 PM

0

2

I checked with Sony - cost to repair is more than newer camera cost.

Tried to open, no joy.

Tapped with rubber hammer, nothing.

Kept in freezer, nothing.

Bought a Canon Power Shot A530.

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Pierre 1 pts

January 26, 2008 11:35 AM

1

Great! Thanks to everyone! I have a Sony Camera DCS P200 and I was not happy when I saw this stupid message Turn off and on again while my lens was not moving anymore. i didn't try the "carpet dropping" but as suggested by Rich. A. I tapped gently twice the end of the camera to my plam and it works again.

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Koen 2 pts

February 28, 2008 3:47 PM

2

1

Wonderful, I had the same message for my DSC-W7 after powering on and off the camera while the batteries where almost empty.
I didn't like the dropping on the carpet but I slammed the back of the camera with my hand and now he works again.

Shame on you Sony.

Thanks for the tip.

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meagan 1 pts

March 5, 2008 12:34 PM

1

wow i was really skeptical of the whole idea of dropping it actually working. but amazingly it did. my camera was doing it for about two weeks and i really didnt want to have to buy a new one!!! THANK YOU to whoever figured this out!!!!!!!

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Chris 0 pts

March 25, 2008 1:02 PM

0

1

I have a DSC-S600 with the same problem and No kidding it worked dropped it on my mouse pad from a foot and low and "BEHOLD" the camera is working again. Sony wanted me to pay 111.00 for service.

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Colin 0 pts

April 22, 2008 9:33 AM

0

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I can't believe dropping the camera worked!

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Paul 1 pts

May 4, 2008 6:59 PM

1

I also had a P200 with a stuck lens. It wouldn't close when the power was off and the lens wouldn't focus when trying to take a picture. Repairing it would be close in cost to replacing it. So I was willing to try anything. I left the power on while it was flashing on the screen to turn off the camera. It was flashing an error on the screen earlier, but I forgot the code. I think it was 61 or 63. After trying to power it off and on, the black screen with turn the power off and on screen. Dropping it from about 3 ft. on to carpet actually worked. After that, I was able to close it again. Thanks for the help!

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Kitty 1 pts

June 7, 2008 5:06 AM

1

I had the same problem. 'Turn power off and on again'. I had given up on my Sony Cybershot and thought I'd give whacking it a go. As suggested by so many on this site. AND IT WORKED. Crazy. I gently 'whacked' the screen with my palm and voila! Cheers folks.

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Rick 1 pts

June 7, 2008 12:44 PM

1

Un-frickin-believable. The drop camera onto carpet worked! Mine crapped about 6 months ago and I had given up on it. I was shopping on the internet for a new camera (not Sony) and ran across this problem thread. Keep on dropping those Sony's!

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Brittany 0 pts

June 8, 2008 2:17 PM

0

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I have been having this same problem off and on again for a few weeks now. Who would think to drop the camera on the floor to fix this problem? I didnt believe it and thought it was a joke, but I dropped in on the carpet twice and it works perfectly now!!! thank you so much!!

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Georg presently in Italy 0 pts

June 14, 2008 6:08 AM

0

1

Thanks so much for the hint of dropping it. My DSC-W7 works fine again.

By the way mine fell down 4 weeks ago from about 3 feet directly to concrete floor, body got a dent, but otherwise no damage. So Sony is still a got product

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Jeff 0 pts

July 13, 2008 8:51 AM

0

1

It didn't work for me.

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Samy 0 pts

July 20, 2008 6:32 PM

0

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Yiihhaaa ! I have dropped it and it worked qgain thx youuuu !!!

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camera dropper... 0 pts

July 21, 2008 9:05 AM

0

1

banged it on my desk... it works

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BR3NDA 0 pts

August 18, 2008 12:57 AM

0

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i WAS S000 N0T TRiNA DR0P Mii CAM BUT i WAS LiKE MAN FUCK DiZ SHiT ...

N i DROP3D iT N THA N3XT THiN i N03 iT W0RK3DDDDDDDDDDDDDDDDDDDD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

THANKKKKKKKKXXXXXX PPPPLLL ..

N AY3 DiZ D0 W0RK ..

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hiro 0 pts

August 25, 2008 10:52 AM

0

1

Thank you very much for the help, SONY DSC - S600 stopped working with the same message. after dropping it 3 or 4 times it works again. thank you

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scotty beam me down 0 pts

September 25, 2008 1:29 PM

0

2

the dropping technique works perfect!!! my camera works again after months of testing different things.
the first reason why he stopped working was a water bath !

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Tony 2 pts

October 5, 2008 8:08 PM

1

The dropping worked for me too except instead of dropping it (i was afraid to break it) I tapped it on the table once and then a couple of times on my thigh. though i'm not sure which one fixed it the table or the thigh.

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Tony 2 pts

October 5, 2008 8:09 PM

1

i forgot to mention that mine was dsc-s600

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Mya 1 pts

October 11, 2008 12:25 AM

1

I was EXTREMELY skeptical of the "drop" method... but it worked!

I had tried to disassemble the camera and found myself completely confused so when I gave up I said "what the heck" and dropped it.... and now it's functioning perfectly.

THANKS to everyone who recommended!

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Chris 1 pts

October 26, 2008 9:53 AM

1

I had the same problem on my DSC-W7, was so mad. I tried the "drop it" technique on my carpet and it worked! THanks so much!

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Meg 1 pts

November 11, 2008 11:26 AM

1

Also tried the carpet technique...success!

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Mark B 0 pts

November 11, 2008 4:24 PM

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I've got a Sony DSC-W5. I turned it on this morning, the lens came out, I heard the lens motors whirring away and I got the message "turn the power off and on again". When I turn the camera off the lens motors whirr away a little more but the lens stays out then the camera powers off. Turn it back on again and the message "turn the power off and on again" comes up once more. No matter how many times I turned it off / back on the message keeps coming up.

Tried the 'carpet trick' - brilliant !!! Must admit I thought it was a bit of a p*ss take at first but it really does work and my camera is back to normal. Thanks very much, Mark

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babji 0 pts

November 18, 2008 4:48 AM

0

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Solution,

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babji 0 pts

November 18, 2008 4:50 AM

0

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Hay guys well i was lucky,
the problem is with the dust.
just manually drag the shutter with finger blow some air with ur dry mouth throughly so that struck dust goes away....

later i powered ON and the shutter works fine. !!

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sum 0 pts

November 23, 2008 3:40 AM

0

2

im having the same problem.
DSC-W50 series.
I have tried all suggested methods but nothing seems to work.
any more suggestion?
i'm very upset

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sum 0 pts

November 23, 2008 3:42 AM

0

1

disregard that post.
i just tried the "slap left side of the camera" method and now my camera is pefect! (:
thanks to everyone!

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Lani 0 pts

November 23, 2008 9:44 PM

0

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Terrific suggesyions. Same thing happened to me an hour ago. I tapped lens end on the palm of my hand and it worked! A million THANKS!!!

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Jesse 0 pts

December 6, 2008 7:39 AM

0

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My god, it worked. Dropping and tapping the camera did nothing at first after 5 or so 2' carpet drops and a few hand slaps. Then I blew some air duster in and around the lens for about 20 seconds while the lens was open. Still nothing. Then 1 more good tap on the side and when I turned it back on it worked! Showed this DSC-W55 who's boss!

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Treva 0 pts

December 17, 2008 12:36 AM

0

1

haha, I dropped my camera and I started having the "problem" and when I read the suggestions above and dropped it several times...IM PROUD TO SAY ITS WORKING AGAIN.

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tancommando 1 pts

January 10, 2009 10:41 PM

1

my camera after turn on, the lens run out & run in, it repeat many times, after that it appears " turn the power off and on again "

any one can help ? thanks

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Max Weber 0 pts

January 18, 2009 2:19 PM

0

1

Tried "drop it" with Sony DSC W-150. Did not work. Hit on hand. Dropped on carpet. Dropped on kitchen floor. Sony S-U-C-K-S. This is my third DSC and my last. No more SONY junk for me. Let me see if I can find the receipt. What a sorry product.

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Fail 0 pts

January 19, 2009 12:43 AM

0

1

Tried smakin, droppin throwing but still no luck...and all you guys had me so excited, damn

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Jester 0 pts

January 19, 2009 3:25 PM

0

1

I had this same error occur to me yesterday when I placed my Sony DSC W150 into the Sony underwater housing (MPK-WD).
The lens attempted several times to extend but failed when the housing was closed.
(Keep in mind that the camera works perfectly fine when used normally)

I'll try to smack the back of the housing, when powering on, to see if it resolves the issue.

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Lumiere 0 pts

January 28, 2009 1:13 AM

0

1

What a great solution...at a great cost of $0 !!!
First I thought the "$0 shock solution" was a joke, but I also "tapped the lens end on the palm of my hand and it worked!". The lens is now going back after turning off the camera.

Thank you all!

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Shazza 0 pts

January 31, 2009 6:09 PM

0

1

I have a little sony cybershot; the screen was getting these funny lines and just shoiwng white, and then I started getting the message to turnn off the power and turn it back on. I googled the error message, and found this page. Figuring I didnt have much to lose anyways, I tested the drop theroy, so I tapped it, nothing happened. Then i dropped it, it seemed a bit better, then I dejectedly, tossed it on my desk; now the screen is back to normal and the message is gone.

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mike 0 pts

February 9, 2009 3:34 AM

0

1

OH MY GOD DROPPING IT WORKED

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helen mcginlay (ryker) 0 pts

February 11, 2009 4:30 PM

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like many before me, after the lense being stuck and the error message, I thought my wee camera had given up, I put it in a drawer and forgot about it for nearly two years, now after taking the advice of giving it a good tap in the palm of my hand.....I can't believe that was all it took to get it working again. many many many thanks because I love this wee camera.

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RAKSHA 0 pts

February 16, 2009 9:41 AM

0

1

ITS THE BEST THING TO DO, I LOVED MY CAMERA LOT, SINCE WAS THE FIRST GIFT FROM MY HUSBAND. WAS WORRIED WHEN IT STOPPED WORKING
TRIED THIS, N IT WORKED. HAD TO LITERALLY DROP IT SEVERAL TIMES ON CARPET WITH LENSE ON TOP. AND FINALLY IT WORKED.
THANKS TO ALL OF U.

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garby 0 pts

February 18, 2009 11:41 AM

0

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i droped it, i taped it, i hited it still not working.

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sara 0 pts

March 13, 2009 7:16 PM

0

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all this is not working for me :((

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Kaps 0 pts

March 16, 2009 2:59 PM

0

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dropped my DSC-W5 on the bed and it fell on the floor .. but hurray !! it works now !! :)

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Asad 0 pts

April 17, 2009 1:59 AM

0

1

Im facing the same problem. An error messege is displaying that "Turn the power off and then on". I tried it but all invain, the camera dosent work. I have W-150(Cybershot). Its just a couple of months old.
Im facing this problem since i have got back from the beach. As above listed i think sand might have got stuck into the lens.

My camera is in warranty. So should i bang the camera ir just take it to the sony service center. Please help !

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Becky 0 pts

April 24, 2009 12:47 PM

0

1

okay thought this was crazy but i was out of option. Sony wanted 111.00 to fix.
Didn't drop it, just banged it hard on the palm of my hand on the front, back and sides about 10 times and it is working
This is so crazy LOL

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kenza 0 pts

May 7, 2009 10:52 AM

0

I don't know how to drop it help me pleeeeeaze ( i've a DSC-P200)

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Ers 0 pts

May 19, 2009 9:32 PM

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I hit it on the side DSC-W70 or 80. Dropping on carpet 5 times, didn't work. Hitting on the side sure did tho, gave it a good smack!

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Rauf 0 pts

May 20, 2009 7:34 AM

0

Wow, this is awesome, i almost no hope for that camera anymore, now its back again lol thx Sophie Mosha .. i simply dropped it on the carpet. i got it on the third try. usually with error, the lens doesn't go in whether i turn on or off the camera, but after the 3rd drop i turned on and off and it went in. COOL!! THX THX THX

for those who can't get it to work with DROP method , just try couple more times,good luck

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Rocjard 0 pts

May 22, 2009 10:59 AM

0

I have a DSC-W120 and my wife and daughter spent a few hours at the beach and I surmise/presume that the problem was grains of sand that infiltrated the mechanism of the lens focus. The camera came back with the "turn power off and on again" problem. I sought other's experience with this. RATHER THAN DROPPING the camera, ( which is a rather uncontrolled 'acceleration') I tapped it with my hands/fingers from every possible angle while turning the cameral off and on again repeatedly. Despite my pessimistic attitude, this process yielded results within one minute. I will note that I started fairly gently and increased the force of the tapping to what probably would equivalent to dropping onto a one inch carpet from a height on ~16 inches. Perhaps the tapping/dropping can dislodge the grains of sand - but remember, they're still in there - just not stuck in the gears. It's important to note that very forceful tapping can certainly cause additional injuries to your camera. Good Luck.

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Jenna 0 pts

May 31, 2009 8:45 PM

0

I cannot believe this works!!! I can't tell you all how happy that just made me!!! It took me a while, but I ended up banging a table for a while. After tapping it on both ends for a little bit, the lens finally closed and now it works perfectly again!!

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thoscas 0 pts

June 9, 2009 4:58 PM

0

How awesome is it that smacking our stuff makes it work! The Fonz should be knighted.

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PODRÃO 0 pts

June 9, 2009 5:36 PM

0

A MINHA DSC S600 ACABOU DE QUEBRAR DE VEXXXXXXXXXXXXX.

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Oldguy 0 pts

June 11, 2009 11:35 AM

0

Glad to find this (would not have given SONY $111.00 to fix a DSC-W70, but might have tossed it). Dropping alone (one time) did not work, but when the lens came out, I grabbed it and pulled it out. Camera restored!

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JOY 1 pts

June 11, 2009 11:56 PM

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Sony wanted $111.00??? They wanted $125 from me..... I told them to send it back. I just told my husband to drop it, and then smack it.... OMG, I now have a working camera!!! I am so glad I found this site!!!!

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JPMorgan 0 pts

June 16, 2009 6:35 PM

0

Wow, I can't believe how easy this was to fix. Simply smacking the back of the camera (screen side) against my leg was enough to help the lens retract after the 2nd attempt. My sister has this same camera. I sent her the info for future reference. Thank you everyone for your valuable consumer info!!!

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Corey 0 pts

June 19, 2009 6:06 PM

0

I bought a brand new DSC-W290 two months ago, and it started displaying this message a few days ago anytime i zoomed in the full 5x. The interesting thing was that the camera worked great, and the zoom even worked great until you hit 5x, and the message would pop up. For the last week, I was just being careful not to zoom in past 4.6x, but after becomming frustrated with this limitation, I found this page, and decided to give the "just drop it" technique a try. It took a few good drops and whacks, but eventually the problem was solved! MUUUUCH better solution to sending it in for repair or replacement. Thanks everyone!

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Gottfried 0 pts

June 20, 2009 5:38 AM

0

Thankst to all of you - I had the same Problem with my SONY DSC-W15 and thanks to the forum & ma carpet it works again

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ohno 0 pts

June 27, 2009 6:38 PM

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soo along came a girl who's camera did not work, found this lovely google site and said "hey why not try out the really stupid sounding advice and drop it on the floor"....it worked. thank you floor i now have new respect for you:-)

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zuimei 0 pts

July 10, 2009 12:22 AM

0

my god, I can't believe it, it works!! First, I dropped it on the carpet floor so many times it didn't work at all. Then, I smacked the camera on my palm from all dimensions, it works!! Have to use lots of force!now my hand is hurting. But it is safer than dropping in on the floor. I broke my first camera by dropping it on the same carpet floor!

When the lens started working, the color from the lcd didn't look right and It is blur as well. i thought i had one problem fixed but have more other problems. Luckly after I smacked the camera on my palm again, and taking the battery and memory card out and put them back in again, it started working normally.

Suggestion: be careful when you drop/smack the camera, don't over do it.

BTW, mine is dsc-w150. Shame on Sony

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Vi++ 0 pts

July 14, 2009 10:13 PM

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hahaha great tehnique.
my DSC-W120 starts working fine after dropping on the floor and some hard slaps ))

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NikolForAll 0 pts

July 17, 2009 9:58 AM

0

Great! Wonderful!!! Tapping in the hand W-O-R-K-E-D! Unbelievable

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Mortimer 0 pts

July 19, 2009 9:04 PM

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Works with the DSC-H50... Dropped that mofo once onto carpet and now it works like a charm....i can't believe it! Im going to start charging people to fix their sonys!

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Alexis 0 pts

July 22, 2009 12:02 AM

0

OMG! thank you so much. I started crying, because I was going to go to camp in like 5 days, and I need my camera, (i'm only 13 by the way) and my mom would never ever ever buy me a new one in 5 days, I went on this one site and it said the only thing you could do was it get it repaired, so I was out of ideas. and then I found this thread.. and I was like "dropping it?" yeah right. so I tried it because i was getting desperate, but it didnt do anything for like ten minutes so I was getting even more upset, but then after numerously dropping it to the ground and then banging it on my desk once... it worked.
thank you so much thank you so much *beams*
(: this website saved my camera's life.

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Dee 0 pts

July 26, 2009 7:20 PM

0

This is just craziness, but I had the same problem, saw this website, gave it a few whacks on my mousepad, and voila, fixed! Who knew? !!! Thanks!

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wikxo 0 pts

July 28, 2009 8:30 AM

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Coooooool, crazy to do this, but it works!!, I assure, I don't believe, I have a DSC-N2, and I have the same message from 5 days, I see your suggestions and without hesitation I dropped it on the carpet 3 times and It's works; Thanks to all

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vbkljsfd 0 pts

July 30, 2009 11:58 PM

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I had the problem that my camera would turn on, the lens would go in and out about 3 times, and then i would get the 'turn power off and on again' message. I was really worried because i just spent $200 buying an underwater housing and having it shipped to my house in time to go scuba diving tomorrow morning and if my camera didnt work it was worthless. My camera wouldnt work last night and tonight I tried dropping it, hitting it, slapping it, and it wouldnt work. My dad knocked on the front and back as the lens was coming out and suddenly it worked. Thanks!

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yara 0 pts

August 1, 2009 7:05 PM

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IT WORKS!!!!!!!!!!!

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TS 0 pts

August 10, 2009 11:01 AM

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OMG it works!! had to drop it from about 4 ft. to get it to work but figured what do I have to lose! It works!

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Sajo 0 pts

August 13, 2009 7:07 PM

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I was trying all that stuff- dropping, slapping for like an hour, but i didn't work. So I just left it for some time and later I smacked lense really stronger and... it works! So If it is not working- don't give up, keep on dropping and smacking. Good luck!

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Linda T. 0 pts

August 19, 2009 1:57 PM

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My camera is just out of warranty - and I was reading this - but not going to try it. My daughter went and THREW it on the floor - she saw my shocked expression and then did actually drop it on mistake. It worked. I just can't believe it. Sony - this should not be the fix... However, thanks.

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JP 0 pts

August 24, 2009 5:59 PM

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unreal...dropping the camera actually worked

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jesse 0 pts

August 27, 2009 9:11 PM

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thanks a million, i banged it once hard againts the desk and cured the turn off and on again mesage, would not recomend dropping as it might break lens, sony dsc-w150

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ASHLEY 0 pts

September 6, 2009 9:01 PM

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WOW this really worked who knew that dropping your camera would really fix a problem there wanting you to pay 91 dollars to fix... just by dropping on the floor no lie it really works! i am seriously amazed!

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Norman 0 pts

September 10, 2009 12:57 AM

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Same problem as many in this post. Lens got stuck and tells you to power off and on again.

Awesome!!! I wacked a few times, dropped it a couple of time, tapping it with my palm and twist gently the lens. And it worked!!!! Cheapest repair ever!!!

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Paul 0 pts

October 3, 2009 3:36 PM

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Unfortunately, when my DSC-W12 landed face down it actually damaged the lens mechanism beyond repair. Ive just spent 3 days re-building it after buying a spare camera off ebay. Moral of the story, dont drop it face down with the lens extended.

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IK 0 pts

November 20, 2009 5:45 PM

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Worked like a charm after dropping it off. However the problem came back after few power recycle and the squeeky noise. Smacked it hard on the screen while turn off fixed the problem permanently.

DSC-W150.

You don't need to drop. Just smack it hard on the screen while power is off.

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turn the power off and on again

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