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Note: this camera was first sold in Jan 2005. There may be newer versions available.

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Sony CyberShot DSC-W5

HQ Grade: D

A	is outstanding and exceptional, rated in the top 10% of digital cameras.
B	means they are good, with some standout features.
C	means they are mediocre, and probably more trouble than they are worth.
D & F	mean they are absolutely awful or old. Avoid at all costs.

5 out of 5

"the Sony DSC W5... i call it the "set, point and shoot camera"!!!"

4 out of 5

"experiance"

See rating based on 232 user reviews
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This camera is ranked

89th of 92 in Point and Shoot (#1 is Panasonic LX3)
26th of 32 in 5 Megapixel (#1 is Canon A460)
40th of 41 in Sony (#1 is Sony HX1)
101st of 107 in $200 - $300 (#1 is Canon SD780 IS)

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Answered!

elding (elding) 20 pts

March 2, 2007 6:30 AM

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I'd like to know if lense cleaning (probably got dirty due to condensation) covered by warranty or not?

The service wants to charge for new pack of lense, although it is not broken, only dirty. What should I do? It's still under warranty.

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bukit97 (bukit97) 12611 pts

March 2, 2007 11:02 AM

We sometimes go out of our way to spend hours, if not days, to search for solutions most favorable to the OPs.

When it comes to warranties, it is a matter quite different from the technical subjects that we can draw upon our experience or from the experiences of people in other forums.

As such, it can only be said that so far nobody has successfully claim a new pack of lenses on the ground that the existing one is dirty due to condensation. This, however, does not stop you from trying and I am sure many people with the same problem would like to know if Sony will entertain such claim.

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elding (elding) 20 pts

March 2, 2007 7:58 PM

The camera is in the "service-room" at the moment, and they told me that there is possibility that they will have to replace the lenses with a new pack. However, the User Guide says that condensation can easily occur and that the solution is to turn of the camera, wait for half an hour or an hour and condense will disappear.
This can be interpreted that the camera is prone to condensation, but even if under warranty, if the solution suggested doesn't work, you're going to pay for repairment !?!
I'll wait for the outcome...

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elding (elding) 20 pts

March 12, 2007 9:25 AM

bukit97, my on-line frined, I've just received the camera, serviced. They replaced the lenses with a new pack, and sent the old one to the Sony factory. No charge, siad the service-person. You have no idea what relief I felt at the moment.
I guess a nice word and a polite request are still appreciated somewhere.
Thanks once again for the answer.

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I'd like to know if lense cleaning (probably got dirty due to condensation) covered by warranty or not?

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