Specifications
- 5.0 megapixels (effective)
- 12x optical zoom/4x digital zoom
- auto and manual focus
- program and manual exposure
- JPEG file format
- ISO range 50-400
- 4 AA batteries
- movie mode with sound
Editors' Comments
The feature-rich Canon PowerShot S2 IS features a 12x optical zoom and integrated image stabilization. Following on the heels of the popular Canon S1 IS, the S2 offers a number of improvements over its predecessor, including more zoom, higher resolution, and compatibility with Secure Digital memory cards instead of Compact Flash. A 30 frame-per-second movie mode produces clear video with stereo sound, making the S2 an extremely versatile photographic tool.
Canon PowerShot S2 IS Comments & Questions (write your own!)
Reviews for the <a href="digitalcamera-hq.com/digita... target="_blank">Nikon S4</a> are slightly more mixed. DCHQ users seem hot or cold, but on the whole, this seems like a good camera. Nikon has a spotty record with their point-and-shoot models, but this one seems like a good bet.
I debated buying the digital replacement for my 35mm Cannon I currently own but bought the S2 for the size and price. I want a camera that will take pictures quickly, zoom in close, take good action shots, and is easy to use. I dont necessarily want one with all kinds of gadgets and features on it. I just want to be able to take pictures!!
I want good quality, action shots. What I am not liking about the S2 is the viewfinder. I cant tell what I am taking pictures of! I just start snapping and hope that I get a good one!! At this point I am very confused about what to buy because so many of the reviews are different and misleading. I guess I am used to the viewfinder on my 35MM or I am going blind.
Is my best bet to buy a new digital body for my 35 mm lenses?
HELP!! I HAVE A TOURNAMENT IN ATLANTA THIS WEEKEND AND WOULD LIKE TO GET SOMETHING QUICKLY!!
Thanks
CC
I understand your issue with the LCD screen; in bright light situations it can be very difficult to see the screen. If you find this problem too annoying, I recommend finding a camera with a tilting LCD screen so you can view it without worrying about the sun.
The Canon A630 ( usa.canon.com/consumer/cont... ), for instance, has a tilting LCD panel so you can reduce glare. Canon in particular makes a number of these cameras.
Hope this helps.
DParker
Going with the S2 IS could save you some money (check the link above), too. Don't feel like you absolutely have to buy the latest version.
1. S3 is 6 MP while S2 is 5 MP
2. ISO setting in S3 is different than that of S2
3. Canon claims that S3's shots are sharper
I borrowed an S2 IS ( digitalcamera-hq.com/digita... ) from a cousin this summer, and found that it was very similar to my G6 in its functionality, but had a great zoom and image stabilization and seemed a little faster, even. The S3 IS ( digitalcamera-hq.com/digita... ) has a larger LCD than the G6 and still has the flip out screen (the new Canon G7 ( digitalcamera-hq.com/digita... ) does not have a flip-out screen), although the 2" flip out screen on the S3 IS is a little small by today's standards.
If I were to do it over again, I would definitely get the S3 IS over the G6 or G7. The G7 looks pretty nice, but I love zoom, personally.
Ciao!
I have emailed and called Canon. They avoid the issue and say send in camera. I am out of warranty. i only used the camera a couple times in the 1st year (and did have the problem). Now I am using the carea frequently, so it is really a problem.
Wish you had something new to tell me.
Thanks, Harvey
Greg
I have used a 2x telephoto style lens and a fisheye wide angle lens with my Canon S2 IS ( digitalcamera-hq.com/digita... ). I am very happy with the quality I got out of them. I have upgraded to an dSLR though, because I wanted to get more zoom capability, wider aperture for lower light action shots, and a faster lens change when switching in and out. You might try looking for a used or refurbished camera to save on money.
Andrew
In general, then, use Continuous when you need to take rapid shots in quick succession. Use Shoot Only whenever possible (whenever you have the time), as it gives you the best result. Use Panning when you are following a moving subject.
Hope that helps!
I own a <a href="digitalcamera-hq.com/digita... PowerShot S2 IS</a>, and love it. I did find it limited when I progressed in my photographic exploration though. I found myself wanting a larger optical zoom and more ability to change the manual settings more and have moved on to the <a href="digitalcamera-hq.com/digita... Digital Rebel XT / Canon 350D</a>, which you can get used for under $500. For the types of shots you want to take, I think the <a href="digitalcamera-hq.com/digita... PowerShot S2 IS</a> or the <a href="digitalcamera-hq.com/digita... PowerShot S3 IS</a> would work for what you want to do though. The <a href="digitalcamera-hq.com/digita... PowerShot A640</a> is still a smaller camera at only 4.3 x 2.6 x 1.9 inches and 8.6 ounces.
Andrew
Is the 3S IS that much better than the 2S IS? For the price of a 3S, I can buy the 2S IS, rechargeable batteries, a charger and then some.
The main differences between the two cameras are as follows:
S2 S3
MegaPixels: 5.0 6.0
Movie Mode fps: 30 60
Print/Share Button: no yes
LCD Screen: 1.8" 2"
ISO: 50-200 80-800
The Canon PowerShot S3 ( digitalcamera-hq.com/digita... ) also offers more flexibility with the special effects for pictures, white balance settings, and shooting programs as well. Personally, I like the ability to customize your white balance and the larger range of ISO settings is particularly nice in low light settings. The Canon PowerShot S3 ( digitalcamera-hq.com/digita... ) offers that while the Canon PowerShot S2 ( digitalcamera-hq.com/digita... ) does not.
Does the 800 ISO really make a difference? I don't understand all the physics behind the explanations about the ISO and "noise", but I've read enough to know that people complain a lot about graininess once you move above ISO 200. Makes me wonder if people even use the higher ISOs at all. If so, does it make a difference that one camera lets you shoot at ISO 800 if you don't like the way the pictures turn out. Why pay for that then? It becomes just another "bell and whistle."
That brings up another question: should I pay for a camera that has a movie mode when that isn't something that interests me (or so I think). If that is not important, should I look for a camera that doesn't have a movie mode and put my money into one that uses a higher quality lens, etc. Is there such a digital camera?
You will see some graininess as you go to a "faster" speed ISO, but it isn't that bad from what I have seen. You can also reduce it with software like PaintShop Pro and PhotoShop. Thats the beauty of digital photos. I have used up to 1600 ISO and don't see a lot of issues.
As for the movie mode question, I don't use it at all anymore. If you want to move into more high quality lenses, you might want to invest in a digital SLR camera ( digitalcamera-hq.com/digita... ). You can get them new for under $500 and used on bid sites for even lower.
Andrew
NOt being sure I would use the movie mode is one of the reasons I have balked at getting the 2IS or 3IS. Part of me thinks that my money would be better spent on making sure I have a high quality lens in the camera. My sister-in-law, on the other hand, dearly loves her 1IS and takes very good pictures with it so I think I would be getting a decent camera if I were to buy either the 2IS or the 3IS.
Thanks for the link. I will check it out.
So the other camera I would recommend is the Canon S2 IS ( digitalcamera-hq.com/digita... ). It is also a great powerful camera with an amazing optical zoom of 12x. So you know optical zoom is a 'real' zoom that keeps the picture quality high where as digital zoom is an artifical zoom that distorts and pixelates your stills (BOOOO we don't want a pixelated child now do we?). This camera also has Image Stablization which helps keep the pictures blur free even with shaky hands. This is very important when zoom in to the max (12x). Your fame gets pretty shaky at the length so this helps a great deal. The one down side being that the Canon is bulky compared to the Sony.
So you have to weigh the options. Good luck.
Thanks
So the other camera I would recommend is the Canon S2 IS ( digitalcamera-hq.com/digita... ). It is also a great powerful camera with an amazing optical zoom of 12x. So you know optical zoom is a 'real' zoom that keeps the picture quality high where as digital zoom is an artifical zoom that distorts and pixelates your stills (BOOOO we don't want a pixelated child now do we?). This camera also has Image Stablization which helps keep the pictures blur free even with shaky hands. This is very important when zoom in to the max (12x). Your fame gets pretty shaky at the length so this helps a great deal. The one down side being that the Canon is bulky compared to the Sony.
So you have to weigh the options. Good luck.
Which is your cheepest Canon camera with 8-10 or 12X optional zoom?
This question is associated with Canon S2 IS.
asked by Rosalind (0 pts)
October 8, 2006 11:37 PM
30 points for the best answer
Read members' answers below. Brenda P
(2333 pts)
November 5, 2006 2:41 AM That would be the Canon Powershot S2 IS, with 12x optical zoom. Excellent camera.
THANKS BRENDA!!! (from Rosalind)
So, in one of the camera's manual modes, e.g. aperture priority, set the aperture to it's lowest, set the ISO to 200, turn on image stabilization, and compose the photo. The camera will now calculate the shutter speed that will provide the correct exposure. If the shutter speed is 1/60th of a second or faster, then you can probably take the photo.
If the shutter speed is slower than 1/60th of a second, you may get a blurry picture for one of two reasons:
1) the camera is moving, and
2) the flame of the candle is moving
The first problem (camera is moving) can be solved by using a tripod and the remote shutter release.
The second problem (subject is moving) can create a pleasing effect, but if you don't want that, the next advice would be to get more of the candle in the frame, thus providing more light for the exposure and allowing a shorter shutter speed.
Finally, if you do end up with noise in the photo, there are some photo editing tools, such as Neat Image ( neatimage.com/ ) that can do a reasonable job of minimizing image noise.
So my question is... (and i sorta have an answer from a friend who is a pro. photographer... but id like more input) Which should i go with? a point and shoot which is cheaper w/ less equipment to carry around? or a SLR, which feels more right, and has better image quality?
my friend says to go with the SLR... and he recommended the original Rebel or the Nikon D50 for starters (for cost reasons) but if money wasn't an issue he recommends the Rebel XT or the Nikon D70 or D80...
What are the pros and cons of those? and what would you recommend?
You are right, there are advantages and disadvantages to both types of cameras. I have a few that I use for different situations. For amusement parks, and just to have in my pocket, I have an old Canon Powershot S230 (comparible to the SD300 ( digitalcamera-hq.com/digita... )). Its a versatile little camera that you can get great pictures with on the fly. I also have a Canon PowerShot S2 IS ( digitalcamera-hq.com/digita... ). It has more functionality than the smaller camera and a lot more optical zoom. You can even add lenses to it with an adapter. If you want the full versatility of a professional, you should move to a SLR. I use a [digitalcamera-hq.com/digita... Digital Rebel XT[/url] with a few different lenses, and I love it. You can even buy lenses with image stabilization (IS designator), if you want to spend a few extra dollars. To get a full rundown of a reccomendation for your needs, you might try using Digital Camera HQ's Gift Guide ( digitalcamera-hq.com/digita... ) to see what you need for your photo taking.
Andrew
But if your eyes and mind work together in a trip, and all you want is to capture the scene as nice as it is, and you don't mind changing the lense and carrying a rather big thing with you, go for DSLR.
You can't take with a P&S what you can take with a DSLR
I heard rave reviews for S2 IS but I am apprehended if canon still manufactures S2 IS (It has been replaced by S3IS as told to me in India) ...So, I am also worried if I get an used S2 IS if i go for it ..please help ..
Thank you
Ann
Digital HQ has a great breakdown for each here:
Panasonic TZ1 ( digitalcamera-hq.com/digita... )
Canon S2 IS ( digitalcamera-hq.com/digita... )
Nikon Coolpix S4 ( digitalcamera-hq.com/digita... )
FujiFilm FinePix S5200 ( digitalcamera-hq.com/digita... )
Buyer's Guides ( digitalcamera-hq.com/digita... ) are great ideas as well as they can help with comparison.
So if you're looking for pictures that capture the faces well, my way will do it. If you're looking for pictures that capture the essence of the play - including the darkness in the auditorium - Joe's way will work.
Also depends on your equipment, of course. With serious equipment you can do pretty much anything!
Good luck-
You might try the Canon S2 IS ( digitalcamera-hq.com/digita... ) or the Fuji S5200 Zoom ( digitalcamera-hq.com/digita... ). Both have the 5 megapixel (+) quality of the Panasonic LZ3 ( digitalcamera-hq.com/digita... ) but have the viewfinder as well. Both are slightly more expensive though.
Andrew
what should i do?
Also, if I take a picture, the picture will be black... like Rami said, just like if the lens is covered.
So I need to mail the camera to the Canon Factory Service in Illinois and they will fix it.
If the camera has been purchased in less than a year, the waranty will cover the fix cost. If not they will charge you about $119.
They very nicely provided some other information such as that when I send the camera, I need to remove everything from it, such as batteries, memory card, strap, etc. So if you are gonna send your camera, call Canon Costumer Service in case I am missing any other details. It's 1-800-828-4040.
To bad, I was planning a trip for this weekend, and the repair will take from 7 to 10 bussines days... Well...
For my business i recently purched your so called easy to use t-shirt transfer (tr 301).
I used the transfers on 100 % cotton t-shirts, a canon (s 200) printer and i followed all the steps as instructed. But after washing the t-shirts the transfers looked like it was ripped. i´m very disappointed in Canon.
All the t-shirts are wrecked. I had very angry costumers at my shop and my credibility is at stake.
i made some spare designs and those i probably can throw away also. This is all costing me a lot of money.
I newly opened up my shop and can´t affort this. So underneath you´ll find my expenses and my bank account number for you to deposit the total to.
Cathrin Judell
Kerkplein 8, Paramaribo ,Suriname- South America
Tel.(597)8574419
bankacc.# 79472577
RBTT bank Kerkplein 1, Paramaribo, Suriname
Losts:
25 t-shirts a US$ 4.- US$100.-
3 x 10 sheets of transfers US$ 60.-
2 inktcartridges a US$ 40.-
Total US$ 200.-
He agreed to repair my S2 IS as if it were covered by warranty (i.e., free of charge), provided that when they inspect my camera they do not find any evidence of misuse on my part (water or sand in the camera, evidence of impact or other external force, etc.) The justification he used was that the S1 IS has a service notice or recall of some sort on the CCD (charge coupling device) or image sensor. Since my sensor apparently has failed, and the S1 IS was the predecessor to the S2 IS (my camera), it could be deduced that this is a continuing problem in this model line.
Nate said he would send me an email with the information I need to ship my camera to their service center in Illinois. I'll post back when I have more news.
I just shipped my camera back to the service center in IL. They received it today, confirmed that the service will be performed at no charge to me, and said my camera will be returned to me in about 10 business days. I'll post back when I get my camera back to let you know how the repairs went.
We are shipping ours back tomorrow! Let's keep our fingers crossed. Forums like this help us have a united voice. Thanks for posting.
They will repair my camera, or I will sue them. I have already been in contact with the law firm that represented the class action suit against Canon for the cameras covered in the prior recall. As this is materially the same problem with the next generation camera, it will not take much work for us to be included in the original class. I would rather spend $1000 in legal fees to get my camera fixed than spend $1 in repair costs. Canon needs to be a good corporate citizen and do what is right. Let's see who blinks first.
I have sent my camera S1 IS to repair which is having CCD problem. It's there since last month waiting for optical unit.They won't fix my camera and are waiting very long I do not understand what to do?
Good luck to you others involved in this.
I just called Canon at the number Diane listed above. I selected the technical issues option and spoke to Eldridge. I explained that I had a S2IS and that it had the "Black Screen of Death". I also mentioned that I had checked the "Disp" switch and that that was not the problem. I then mentioned that I was aware that the S1IS had a bulliten out on the CCD failure problem and that based on what I was seeing on the web, the S2 was also prone to the same problem. Eldridge never blinked, just said that Canon would take care of it as long as that was the issue. I explained that the camera was out of warranty (purchased it 8/15/2005) and he said that that did not matter.
So, it appears that the S2IS is now coming under the same repair bulletin as the S1. Eldridge issued me a prepaid UPS label, so Canon is even paying for the postage!!!!
BTW, Eldridge was a front line technical support person. I never had to ask for a supervisor. For what it is worth, I called in about 9:30 a.m. this morning to deal with this. I have found that sometimes the day crew at the technical support departments are more knowledgeable and well informed.
I will post back on the progress of getting my camera repaired.
Keep up the posts. Information is power.
i just read this on the internet. take a look. canon admits fault in its ccd device and will fix the cameras for free.
usa.canon.com/consumer/cont...
hope this solves the problem for most of you.
enjoy
This was not in writing, however, so I'm not holding out much hope.
It seems to be working fine so far. Of course I found it interesting/ironic that, on the invoice, they clearly noted that the repair carries no warranty as the camera was no longer under original manufacturer's warranty and they merely provided the complimentary repair service as a courtesy to me.
Good luck to all the others; don't let them charge you to repair your camera for this CCD failure! Tell them about this posting string, ask to talk to a supervisor if necessary! It took me 3 separate phone calls to get someone to take care of me. See my earlier postings for more info. After I talked to the supervisor (Nate), Canon emailed me a prepaid UPS shipping label (including insurance) to send my camera to the Illinois service center. I did not pay one cent for shipping or repair and you shouldn't have to either.
How many user have or had this problem?
Seems like this is recall issue...
Good luck everyone!
I got the same problem, but i live in Brazil, i don´t know what to do =/
The black (dead) screen problem has happened to me a couple of times. The screen would work fine in playback mode or video mode, but when I switched to shooting mode, the screen would turn black (dead). Hopefully this reset trick will resolve the black screen problem in other Canon models. Good luck!
Same problem here in Belgium. Bought my S2 IS in december 2005 and the warranty just expired. Black screen, only shoots black pictures, function menu still works and I can view the previously taken pictures. Given the numerous complaints above the camera clearly has a manifactural problem. Cannon SHOULD TAKE BACK AND REPAIR ALL cameras with this problem, if not, last Canon camera I ever bought. I will contact my support center in Belgium tommorow and keep you posted.
Francis is correct that this is NOT a CCD sensor issue (at least in my case). It is caused by the shutter sticking closed. The shutter is integrated into the lens unit & that was was replaced as a whole unit.
After Canon's repair center receives my camera, it will take them about a week to tell me what the problem is and whether they'll charge me to repair it. I'll report back to this forum with an update about what happens.
I asked them to talk with Canon directly about that problem because we not supposed to pay for canon manufacture problems.
Hm as Francis Cagnon told, S2 IS not in the recall list because it´s not a CCD problem, like the others, but a Iris opening problem, but since it´s something that are happening a lot, they should do a statement about this.
Well, i´ll keep you guys informed about any progress. =/
After my camera stopped working, I called into Canon's 800 number and the Canon tech had me go through a few troubleshooting steps. The last exercise he had me do was remove all the batteries (including the small "watch" battery) and essentially "reboot" my camera. After reinstalling all the batteries, my camera did take one, very, very dim photo. The second attempt yielded the original black screen problem. After that, the tech stopped the troubleshooting, said it was a CCD failure, gave me the repair/refurbish options, and the rest is covered in my previous posts.
The repair center in Illinois had my camera for about one month "waiting for an optical part to come in". That is the most info I got when I called to inquire as to the status of my repair. I don't know if a CCD or an iris or both would be considered "an optical part", but just thought I'd offer my experience. I will have to see if I can find the packing slip they sent back when they returned my camera to see if they specified the part that was replaced.
I´m very sad, i dont have the camera for 1 month now, and i need to wait for canon´s response about they responsability on this, and to import the part, that they dont have in brazil, dammit, i think in going to have the camera back in 2008 =(
Under "Examination/Request Details", it says "LCD Evaluation; Check All Functions, Repair to Good Working Order".
Under "Service Details", it says, "We have examined the product according to your request, and, it was found that the optical assembly was inoperative there was no display on the LCD. The optical assembly was replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carried out.cxb19i147"
Well i was in contact with Canon USA by e-mail, and im going to take the camera back from the service center here in Brazil, and send it to a friend in NY, so she will send to the factory, and lets see what happens...
Sad and with no camera :(
Regardless of what manual shutter/aperture settings we use, it's a complete burnt out shot.
Occasionally on a dark scene it will capture it but its nowhere near a clear shot.
The one thing that is throwing me is that it works fine if you record a movie.
I've removed ALL battery's to reset it and rule out some firmware problems it might have but to no use!
any comments or ideas on this experience would be greatly appreciated (",)
I was very specific to mention the "black screen" problem and this posting. That seemed to get the issue rolling straight to the labels and free shipping. Thanks again everyone. I'll let you know how it went. Thank you Diane G, Timothy Shields, Barry McBroom, Paul Viljoen, Michael, and dan c.
I don't think Canon will even bother to talk with me since it I waited more then three months and lots of emails and phone calls to get a manual for S2 IS (a manual for s1 came with my camera purchased from an authorized retailer, imagine that!). I even emailed to more then 100 @canon emails that I googled on the internet telling about my problem and asked to receive or purchase a manual in English.
I also think it's something mechanical. I don't hear the whole click; just something like it's stuck. The problem first happened in December, when I was on Holidays. After a whole black night, a good surprise. Next day the sensor opened and I was able to take pictures for 5 days. Well, not happy, because sometimes I had to power off and on the camera to work, but at least it worked.
When I was back home I took some pictures and it also worked. Now after a month or more of inactivity it's dead.
So, can anyone (ie FRANCIS :) ) give me some advices, on how to try to repair it. I am a DIY maniac and I have some skills. That's my only hope or another camera, but not Canon for sure next time. I did nothing wrong, I even keep the camera in two bags, first one from Canon and another one bigger that holds more accessories. It's very well protected.
I know my post may s*ck, because it's this big, but h*ll, you're the only one on my side...
Did you try to call the 800 number mentioned in my earlier post? I know it's for Canon USA, but you might try just to see what they say. . .maybe they'll have you ship it to Japan or something. . .Worst they can say is there's nothing they can do for their Romanian customers. But hey, maybe they'll use this as an opportunity to try to win your good favor back. Worth a try, isn't it? Good luck.
It's clear that it's a mechanical problem.
"I apologize for any inconvenience caused by the problem you are having"
"You can send the camera to a friend/relative in the U.S., and have that
person forward the camera to the Factory Service Center. This is only
an viable option if it was PURCHASED in the United States."
"If the camera was purchased overseas, and you live overseas, the camera has to be serviced overseas."
"It is the main Canon web site for all of our divisions worldwide; if you follow the prompts for the countries in question, you may find a list of repair facilities in those countries."
"However, since these are not Canon USA repair facilities, we can regrettably offer no guarantees that these facilities will repair
products that are foreign to them. Please keep in mind that the
PowerShot S2 IS model is a specifically US camera model, and non-US
repair facilities may not be able to repair US products, depending on
their policies and capabilities."
You all know what this is, don't you. It's like I'm being almost a man...
Joke or not, my after I was able to use the camera with the method described above, I let it "rest" for some hours and the black screen reappeared. But guess what :) If I do that thing again the camera can work. Isn't this odd... Maybe it's a software problem, maybe canon just replace the firmware and ship the camera back. (any advices Francis?)
Please someone; test that method to see if the camera works, I am really curious.
When I first called Canon about the repair I told the csr that I was aware of the CCD image sensor advisory that included the S1 IS and would like to have mine repaired under the advisory terms also, but was told that I had a different model with a different problem and it could not be included with the S1 IS. I went ahead and sent the camera to the repair center last week. I received an email today that they had received it and had an estimate of $119 plus $8 shpg. to repair it. I called again and was told that I could not get it repaired free of charge because different model/different problem. I went ahead and paid for the repair on-line so I could get it repaired.
Since this afternoon I've been searching the net for other owners with the same problem, and I found this forum. So, I just called back and asked to speak with a supervisor. I had to go through the whole schpill once again before I got to speak to a supervisor. Finally I got to the supervisor. She seemed like she wanted to help me, but since I had already paid for the repair she couldn't help me and would have to have customer relations contact me tomorrow. I explained to her that my search on the net for S2 IS problems turned up several owners with the same problem and that some were getting their's repaired free of charge and some weren't. She said that Canon certainly doesn't want unhappy customers and that customer relations would be able to help me tomorrow.
We'll see what happens tomorrow and I will post the results.
Moral of the story: Don't feel hopeless enough to go ahead and pay for the repair. Insist on speaking with a supervisor and explaining the situation and go from there.
I tend to hunker down and accept defeat as opposed to fighting for what's right. If I had not done more research and found this (and other) forum/s I would be defeated once again!
After I told her about reading on several website forums about this same issue and how some people get their's repaired free of charge and some do not, she said that she just can't speculate on what is being posted on the internet. People can put anyting on the internet according to her (duh)! I guess I'm just a lone customer experiencing an isolated incident.
The person from customer relations who was supposed to call me today at 5:00 p.m. never called. I had to call back myself and had to speak to 3 people only to be told that there's nothing that Canon is aware of in regards to this particular model. Even though everyone here and on other site forums are having the EXACT same problems, Canon doesn't have a problem with it.
In essence, this lady talked "down" to me, called me a liar, and treated me like the low-life piece of dirt that Canon sees me as. Even if after further investigation Canon reimburses me for the repair, I will never ever purchase another Canon product as long as I live.
It would be different if absolutely no one was getting the repair done at no cost, but apparently they can just pick and choose at random who pays and who doesn't. This is not fair business practice, and I will do everything in my power to spread the word about their dis-honest unethical practices.
I am sorry to hear about the way you've been treated.
Any of these people you called, did they take your email address down? When I first called the Canon Technical Support (the guy who did the troubleshooting with me), he asked for my email address and the next day, I got an email from Canon requesting my feedback. The email contained a link to an online survey. The survey allowed me to express my dismay at being offered the chance to pay $200 to fix a camera that had failed only 15 months after purchase. After completing the survey, I got a followup email apologizing:
"Dear Valued Canon Customer: Thank you for sharing your opinions with us. We are sorry that your issue requires further assistance and want to do everything possible to help you obtain a prompt resolution."
It then gave me a special 800 number that would be valid for 30 days (i'm not sure how "special" it was, because it seemed to take me through the same menu as the standard 1-800-828-4040 number). Anyway, when I called, I first got a front-line person, who couldn't authorize anything, then I asked to speak to his manager...after holding for a bit, I got Nate, who finally took care of me.
With all customer service reps I contact, I always ask for their name and ID number/extension number/call center location etc, "just for my notes" so if they treat me poorly (or well), I can report it via email/survey etc.
Maybe you'll get the email survey tomorrow. Good luck.
Sorry to cut in but I have an A610 bought in December 05 like a lot of your better cameras (I passed on your model to save a couple hundred). I have the black screen of death today for no reason, having taken excellent care of this very good camera. Canon tells me it's over (yes, at least $100 to fix it). The A610 is not on the list of troubled CCD sensors, either, yet it sounds clear that that's the problem, especially since nothing happened to the camera in the two days I didn't use it. I will call tomorrow. I'm asking for Nate. I expect it will be unpleasant.
Thanks.
L
Unfortunately it is just out of warranty as well. Any suggestions anyone?
I set the camera in TV mode, set the shutter at 15 sec, click to take a picture and during those 15 secs I open the battery. When the battery is inserted again the camera works and I can take pictures.
Please try it, I am really curious
Anyway, they can have my $127 because I will be one of the first in line to sign up for the class action suit that Timothy Shields mentioned in his above post. Sign me up Timothy!!
Day +1, I received a UPS shipping label via email.
Day +3, I shipped the camera back to the Canon factory service center in Elk Grove Village, IL.
Day +5, I received the following email message from Canon:
We have received your equipment for evaluation and repair. Based on our initial examination, we will start the necessary repairs at no charge to you. You can expect the repair to be completed and returned back to you within approximately 7 business days from the date shown above. There is no need to respond to this notice.
Please note that in the unlikely event that any additional internal damage is found due to liquid/water, sand, corrosion, battery leakage or impact (such as dropping the unit), a revised estimate will be sent for your authorization, since these conditions are specifically excluded from warranty coverage.
Thank you for purchasing Canon products and for allowing us this opportunity to serve you.
Best Regards,
Canon Factory Service Center
Day +8, I received the same letter in the regular mail.
Day +20, I received an email that said:
We are pleased to confirm that the service you requested on your POWER SHOT S2 IS has been completed and your equipment has been shipped to you on [xxxx]. The tracking number for your package is [xxxx]. If you wish to track the status of your shipment through Federal Express, click here, or visit www.FedEx.com and use the tracking number listed above.
Please note that a signature is required for delivery!
Thank you for purchasing Canon products and for allowing us this opportunity to serve you.
Best Regards,
Canon Factory Service Center
Day +23, I received the camera by FedEx. I put in the batteries and memory card, and everything is working like new.
I am glad that, in my case at least, Canon stands by its product quality. I hope that the repaired CCD will be continue to function like new for the remaining life of the camera.
While I am completely satisfied with the repair, I am disappointed that the S2-IS is still not listed in Canon's CCD Image Sensor Advisory. It was aggravating to argue with customer service about this and to be totally in the dark about the cost of repairing my camera until the service center had examined it. It is disappointing to hear about other S2-IS owners who have to pay for the same repair just because they didn't talk to the right customer service representatives.
If Canon would add the S2-IS to its CCD Image Sensor Advisory, I would count myself a completely satisfied and loyal customer. Until then, I will be a little wary.
We won't pay it. Why put $140 into an old camera when new models are out from other manufacturers that have more and better features.
We are so disappointed in Canon. We've bought their products for many many years, this is the first time we've had a problem, and they don't care that it's the manufacturer's fault, and not ours.
I doubt we'll ever buy another Canon product.
Your's is the same story all 6 people I spoke with gave me. One woman went as far as to tell me that there is no known issue with this camera. I asked her if that is true, then why are so many people on the internet discussing the problem? Also, why are some having to pay for the repair while others are not. She had no idea what I was talking about, as if to tell me that Canon had never heard anything about the S2 problem.
If Canon isn't aware of this problem then why are the people on this website and others telling their story of reporting the problem to Canon and sending their camera in to Illinois and having it repaired free of charge?
I just wish Canon would fess up and do the right thing. Either charge everyone for the repair or charge no one for it. This just doesn't seem ethical to me and maybe just maybe not on the legal side either. But what do I know? I'm just one unhappy customer among hundreds of thousands or millions of happy ones.
The Canon support center in Belgium told me to send the camera back to the store where I bought it (I live in Belgium but the (internet) store is in the Netherlands). So I did and I paid for the shipping charges. I asked my vendor to insist on repairing my camera under warranty (the store is a major dealer of Canon cameras and can therefore put more pressure on than a single buyer like myself could). My vendor explained that the problem was probably due to a malfunction of the shutter (staying closed all the time, taking only black pictures as result) and had nothing to do with the CCD. Apparently not only the S2 IS has this problem, but it is something that a lot of digital camera have.
Past friday my camera was returned, so my vendors efforts paid of. The camera works again and the repair-note mentions a replacement of the optical unit (meaning that it was indeed a shutter problem). Luckely for me I didn't have to pay for the repair.
I hope that you have the same luck as me and can only hope that your vendor is as willing and helpfull as mine.
Same problem here in Belgium. Bought my S2 IS in december 2005 and the warranty just expired. Black screen, only shoots black pictures, function menu still works and I can view the previously taken pictures. Given the numerous complaints above the camera clearly has a manifactural problem. Cannon SHOULD TAKE BACK AND REPAIR ALL cameras with this problem, if not, last Canon camera I ever bought. I will contact my support center in Belgium tommorow and keep you posted.
I´m soo sad, i need my cameraaaaa :(
I called Cannon this morning (the #s previously posted) & they are sending me a shipping label in order to ship the camera to them. The Tech says that they will evaluate the issue & see if it is related to the CCD issue. They will let me know whether Cannon will pay for the repair. So far no guarantees, but at least they are shipping for free.
Before I got off the phone, the Service guy informed me that there are "no" Cannon advisories for this Model. I questioned why there is not since apparently this is widely known at forums like this. He says that he cannot comment on such forums since the sources are not creditable. ;^)
I was planning to purchase an SD750 for my husband, but will wait for their response before buying into another Cannon.
Canon S2 IS problem is not on ccd, but in the optical unit (iris opening i guess), that´s why S2 is not on the CCD recall list.
When we speak with canon, let´s make it clear for them, or they will never understand that this is an issue in S2 IS and they must put an advisory about this problem.
Since we like canon products, and now realize that they have a poor information system that can´t identify this issue, i think it worth to fight for this, because they cant blame of for their fault, and need to understand that, more than just boycott the company, and stay unhappy.
Let's try to help EVERYONE get their Canon Powershot S2is camera fixed. Maybe we can use this forum to tally up the repairs made to date on the S2is & the specific repair that was performed in each case. Hopefully that will give sufficient proof to Canon that they need to issue a recall or service advisory on this problem for the S2is.
As I noted in my 4/16/07 post (and Christophe Vinck in his 5/2/07 post), the optical unit was replaced. . .which I guess means it's an iris or shutter problem?? Is the iris the same thing as the shutter? Please forgive my ignorance, I am not at all technologically or mechanically savvy.
According to the posts by Anon (4/30/07), FRANCIS GAGNON (12/28/07 & 2/5/07), Roberto Souto (4/16/07), Christophe Vinck (5/2/07), and Tureno7 (5/8/07), this failure is due to the iris or shutter sticking closed. John (",) noted in his 4/14/07 post of overexposure. . .perhaps due to the shutter sticking open?
Now, to help others get their cameras fixed:
Step 1: For all those who have had your cameras successfully repaired (Alvaro Figueroa, Barry McBroom, Dan C, Larry A, Jim H, Timothy Shields, Commander Bob, others)--if you still have the slip they sent back with your camera, can you share with us what the repair notes say?
Step 2: For all those still waiting for your camera (or haven't yet posted back on the results of the repair)--Simone, Steve S, SarainOR, Paul Viljoen, Michael, Lakeleader, and others, can you share with us the result of your repair (and what the repair notes say on the return slip)?
Thanks everyone for your input and good luck to all!
If they told you Sunday that they would email you, you should have received the email by now. Perhaps they wrote your email address incorrectly. I would suggest that you call them back (cite the csr's name and time/date you called if you took note of that) and say you haven't yet received the promised email with instructions and label.
Now, to help others get their cameras fixed:
Step 1: For all those who have had your cameras successfully repaired (Alvaro Figueroa, Barry McBroom, Dan C, Larry A, Jim H, Timothy Shields, Commander Bob, others)--if you still have the slip they sent back with your camera, can you share with us what the repair notes say?
Step 2: For all those still waiting for your camera (or haven't yet posted back on the results of the repair)--Simone, Steve S, SarainOR, Paul Viljoen, Michael, Lakeleader, and others, can you share with us the result of your repair (and what the repair notes say on the return slip)?
==============
I think we should focus on this.
I think that the people that had their cameras repaired free of charge, could help us, sending the number of the service order, serial number of the camera, or some other number that canon can check there and see their mistake with us. Maybe if we can get 5-10 users with this information, canon will not be able to say that can´t trust in things that are written on the net, because this information is inside their database.
Let´s work together folks, people that got it free of charge, please help the others.
Order Number: CM117623
Repair Complete Date: April 19, 2007
POWER SHOT S2 IS
Serial#: 1128702208
Location ID: TECH 1
"Service Details:
We have examined the product according to your request, and, it was found that the optical assembly was inoperative there was no display on the LCD. The optical assembly was replaced. Other electrical adjustments, inspection and cleaning, parts replacements, electrical adjustments, inspection and cleaning and parts replacements were carried out.cxb19i147"
(and yes, the last few statements are printed on the repair slip exactly as I typed it word for word)
I have recently received a second email from Canon containing yet another survey about my experience. I told the same story one more time and stressed how dissatisfied I am with Canon and their business practices. I'm sure they'll sit up and pay attention THIS TIME (LOL)!
I am very, very interested in seeing the info on the repair slips of the people who were not charged. I am curious as to whether or not there is an indication of Canon's responsibility regarding this repair or if it's just a "random" decision making process by the service representative handling that particular repair.
A while ago I wrote in about my A610, which was having the same black screen problem as your S2IS models, I think. I could not see to take pictures but could review the pics on the card, and I could see the menu on the LCD. Here's what happened, and I suppose it's good news. I called and argued until they sent a prepaid mailing label via e-mail. After packing the camera and sending it, I got the estimate of the the $107 or so to begin repairs, with the condition that they might ask for more money later. I called Canon and argued with a rep until I got a supervisor (just get really mad till they transfer you, which isn't fun but worked--the reps won't offer you anything). I told the supervisor that the camera was only 16 months old (he called this "way out of warranty," which I didn't think was justified). I mentioned this forum and also CNET, where there are more complaints about the black screen, especially about my model. After chatting with him forcefully, he agreed Canon would do a one-time-only no-charge repair on my camera (if it was repairable). I got my camera back within 5 days, and it does seem to work, but the paperwork says it is not guaranteed at all. Here's part of what it says:
We have examined the product according to your request and it was found that the optical assembly was inoperative images could not be output [sic] The optical assembly was replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carried out.
I hope this helps you all. Call them and be relentless. I was. I don't know how long the camera will last, though, but for now it's back.
They also can send you a different refurbished model if they feel like it, so watch out. I was very concerned about that.
Best,
Linda
the long exposure remove battery technique from above gets me one poor quality shot before its black again. From that im pretty sure its a iris problem.
I will report back if im succsessful with Canon Australia. but im not hopeful
Otherwise its an expensive paper weight.
I followed Diane's tip, called Nate at 1-800-828-4040, [be sure to insist on talking to Nate, a supervisor, I believe], was issued a UPS prepaid tag, Camera was back within a couple of weeks working as it should. THANK YOU, THANK YOU, THANK YOU to Diane!
I did my best to let Canon know that it is very bad business to tell customers that they have no options other than paying plenty for a repair or buying the refurb for $175 plus shipping. Canon never told me of any other options. It was only by chance that I found this forum and was saved this huge cost. How many others have fallen victim to Canon's poor behavior? Hundreds? Thousands? Many, many thousands?
I believe we all need to post complaints about Canon's lack of consideration for those who purchase their very expensive products.
I challenged everyone on this forum to look for at least three product review opportunities across the net and to post your own disgust with the way Canon has misbehaved. Maybe we can help others get better service!
I am going to do absolutely everything I can to let future Canon customers know of this issue. I will also let Canon know that some of their customers are concerned about fellow photographers. Please help me in this. It's for the good of all of us to hold Canon's feet to the fire! Lakeleader
I just want to reiterate for all reading this post, I never had to be rude or threatening, just persistent. I did not exaggerate or stretch the truth, just stuck to the facts. I too, tried to make very clear my disappointment that such an expensive camera failed so soon due to no fault of my own. I told Nate that my faith in Canon's quality and committment to customer service had been seriously compromised but if they took care of me by repairing my camera, that would help restore my faith.
See below for the info from my return invoice. You will notice the repair message is the same as Julie's--see her 5/9/07 post and Roberto Souto's 5/9/07 post. To Lakeleader and others who have sucessfully had your cameras repaired--if you too can share your info, maybe that will help others get their camera repaired.
Order Number: CL689090
Repair Complete Date: February 26, 2007
POWER SHOT S2 IS
Serial#: 0621217073
Location ID: TECH 1
"Service Details:
We have examined the product according to your request, and, it was found that the optical assembly was inoperative there was no display on the LCD. The optical assembly was replaced. Other electrical adjustments, inspection and cleaning, parts replacements, electrical adjustments, inspection and cleaning and parts replacements were carried out.cxb19i147"
Overall, I consider their handling of the problem to be very professional, even if it took a little persistence on my part to get the result I wanted. They were never rude, dismissive, or slow -- which means they're better than quite a few other companies I've had to deal with on repair issues!
BTW, I did not see this message thread until today, so I was flying blind on this issue. Kudos to those who got free shipping of their camera to Canon! ;-)
If you wouldn't mind posting your order number/repair date/serial number info, I think it might be helpful to the others who are encountering difficulty getting their S2 IS repaired. Then, if they cite the postings on this site and are told that online postings can't always be considered a reliable source of information (which is true), they will have a few example numbers to back up their claims.
I too have the same problem and have sent my camera back to Canon. I have not heard back from them yet but I now have some ammunition should they come back expecting me to pay for the repair. I have been a long time supporter of Canon (this is my 3rd still camera and I just got a video camera) so I will be very disappointed if they do not honour the repair.
He was concerned that the Tech department had recorded that my camera had scratches/scuffs, and that the problem was described as LCD/viewfinder does not project. I again clearly stated that the LCD screen does in fact work (to view stored images and menu items) and the scratches/scuffs are minimal, normal day to day usage and primarily on the base where connected to a tripod (this camera is well cared for and is always placed back into a camera bag - there has been no misuse at all). He said that he wold waive the charges as a "Good Faith" and has advised the tech department to start repair tomorrow with an expected return in 10 working days.
I will post my repair details as soon as my camera returns.
Thank you everyone on this forum for your advice.
Nate (and Canon) must be cursing my name right now...
I requested them to review LCD and CCD, which had failed in previously recalled models of my camera. I have the 2sis, the 1sis has been recalled. I requested it to be fixed at no charge to me. They did. The return slip just states, per your request the repairs were done at no charge.
Thank you for taking the lead on this issue and keeping things moving. Sorry I have not gotten my repair information out here sooner. But, here it is now:
My Order Number: CL813907
Date: March 8, 2007
POWER SHOT S2 IS
Serial #: 0721314799
Location ID: TECH 1
The letter reads as follows:
Thank you for your request on your equipment as listed below.
We have examined your equipment for the service you requested.
The service on your equipment has been completed. As part of Canon's commitment to its customers, you can be assured that your equpment has been returned to Factory Specifications.
Thank you for giving us the opportunity to serve you.
If you should have any questions or concerns, please contact the Canon Factory Service Center.
Examination/Request Details: LCD EVALUATION, CHECK ALL FUNCTIONS, REPAIR TO GOOD WORKING ORDER.
Service/Work Type: No Charge Repair
Equipment Received: POWER SHOT S2 IS
Serial #: 0721314799
Service Details: We have examined the product according to your request, and it was found that the part was inoperative the aperture control could not function properly The part was replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carried out. cxb19i86
REPAIR WARRANTY: THE PROBLEM NECESSITATING THIS REPAIR IS NOT COVERED BY THE LIMITED WARRANTY FOR YOUR PRODUCT. ACCORDINGLY, THIS REPAIR IS BEING PROVIDED TO YOU AS A COURTESY ONLY, "AS IS' AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. FURTHERMORE, CANON U.S.A., INC. WILL NOT RESESPONSIBLE FOR ANY DAMAGE (INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES AND LOST PROFITS), COST, EXPENSE, LOSS OR INCONVENIENCE AS A RESULT OF THESE REPAIRS. THIS COURTESY REPAR DOES NOT, AND IS NOT INTENDED TO, CONSTITUTE A WAIVER OF CANON U.S.A., INC.'S REIGHT TO CAHRGE YOU FOR ANY FUTURE REPAIRS NOT COVERED UNDER THE LIMITED WARRANTY FOR YOUR PRODUCT.
The last paragraph is a lot of CYA by Canon to make sure they are not liable for anything. They just did it out of the kindness of their hearts. So, I guess the moral of the story is that you must find a kind hearted Canon representative! For those of you who are in other countries besides the U.S.A. it sounds like that can be a real challenge.
Bottom line, it does appear that the issue is not a CCD issue, but rather as others have been finding, it is actually a sticking/malfunctioning aperture control. But, no matter which issue it is, it appears to be a significant problem with this camera.
I hope this information helps and I too encourage others to post their information here. It can only help those who are still not getting the service and treatment that they should from Canon.
*****FINALLY YOUR HELP IS NEEDED AS FOLLOWS:***** I would encourage each of you to go back to Diane's JANUARY 9th post where she gives Nates name and phone number at Canon and vote that post as HELPFUL. We need to move the BEST ANSWER designation to that post in order to steer future uses of this particular post in the right direction from the start.
Keep the information coming. Information is power!
Barry McBroom
My Order Number: CM361064
Date: May 31, 2007
POWER SHOT S2 IS
Serial #: 1028714140
Location ID: TECH 1
The letter reads as follows:
Thank you for your request on your equipment as listed below.
We have examined your equipment for the service you requested.
The service on your equipment has been completed. As part of Canon's commitment to its customers, you can be assured that your equpment has been returned to Factory Specifications.
Thank you for giving us the opportunity to serve you.
If you should have any questions or concerns, please contact the Canon Factory Service Center.
Examination/Request Details: SCRATCHES/SCUFFS TO UNIT, LCD/VIEWFINDER DOES NOT PROJECT IMAGES, CHECK ALL FUNCTIONS, REPAIR TO GOOD WORKING ORDER.
Service/Work Type: No Charge, Repair
Equipment Received: POWER SHOT S2 IS
Serial #: 1028714140
Service Details: We have examined the product according to your request, and it was found that the optical assembly was inoperative the aperture control could not function properly The optical assembly was replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carried out. cxb19i86
REPAIR WARRANTY: THE PROBLEM NECESSITATING THIS REPAIR IS NOT COVERED BY THE LIMITED WARRANTY FOR YOUR PRODUCT. ACCORDINGLY, THIS REPAIR IS BEING PROVIDED TO YOU AS A COURTESY ONLY, "AS IS' AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. FURTHERMORE, CANON U.S.A., INC. WILL NOT RESESPONSIBLE FOR ANY DAMAGE (INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES AND LOST PROFITS), COST, EXPENSE, LOSS OR INCONVENIENCE AS A RESULT OF THESE REPAIRS. THIS COURTESY REPAR DOES NOT, AND IS NOT INTENDED TO, CONSTITUTE A WAIVER OF CANON U.S.A., INC.'S REIGHT TO CAHRGE YOU FOR ANY FUTURE REPAIRS NOT COVERED UNDER THE LIMITED WARRANTY FOR YOUR PRODUCT.
I noticed that the "service details" notes are all very similar, with only very subtle differences. To my untrained eye, it seems we have a recurring issue here with the optical assembly.
From my 4/6/07 & 5/21/07 and also Julie's 5/9/07 posts "...it was found that the optical assembly was inoperative there was no display on the LCD. The optical assembly was replaced."
From Barry's & Kylie's 6/2/07 posts "...it was found that the optical assembly was inoperative the aperture control could not function properly The optical assembly was replaced."
Let's keep the repair info coming in, folks! To everyone who has had your camera successfully repaired, please help us by sharing the info from your return repair slips (like Julie, Barry, Kylie, and I have done). The more actual service reference numbers and repair information we can accumulate on this site, the more concrete, indisputable proof we'll have that this is a consistent and ongoing problem with the S2 IS.
As Barry mentioned, Canon will be sure to remind us that they're not *technically* legally obligated to do this service (limited warranty is 12 months only), that it's being done as a courtesy repair only. My repair slip also had the same exact "CYA" disclaimer message both you & Kylie noted in your 6/2/07 posts, Barry. But I think if Canon wants to try to keep their good name and reputation, this "courtesy repair service" (especially when these failures occur within mere months of the warranty expiration!) is a wise choice for them.
I've also purchased a canon S2 IS last year. A few weeks ago it started to give black screens now and then. Randomly... If the camera was switched off and on again, the problem was gone. The problem started to appear more and more. On the last day of my warranty period I went back to the store where I had bought my camera (3 weeks ago) There they saw the problem, and sent it to a canon repair centre.
Today I got my camera back. Works perfect again. In the repair notes it is written that the optical unit (Aperture/Shutter/Optical unit) was replaced.
Off course it was all free of costs for me.
I was lucky that the problem started within the year...
I hope this post is of some help for you
I bought mine (well, my husband bought it for me) Dec. 05 at CompUSA which has since closed all stores within a 2 hour radius. He got the extended warranty, but we would have to drive two hours each way to deal with that. I have to go find the receipt for it, but I know what I will be doing Monday morning - Calling Nate over at Cannon!!
Having this info will hopefully help get my camara fixed! For free. I think the extended warranty MIGHT help.... we'll see.
I am shipping my S2 IS through someone else. I am hoping to talk to Nate this week, however, after he returns from his vacation.
I have a bachelor party coming up and if I get the S2 IS back by next Thursday, would give Canon 10 outta 10 for having great customer support.
Will update more.
ps.
Special Thanks to Diane G.
Lakeleader, [A|S] W, Bobbie A, Martijn, others...can you please help us out? See Barry's & Julie's 6/2/07 posts for the info we're looking to collect (i.e., order number, date, serial number, service details, etc).
The more actual service reference numbers and detailed repair information we can accumulate on this site, the more concrete, indisputable proof we'll have that this is a consistent and ongoing problem with the S2 IS. Then maybe Canon will finally admit this is a design flaw deserving of a recall.
First of all this has turned out to be a rather long post. I apologize in advanced.
About a week ago, my Canon S2IS started to exhibit the same problems most of you who have posted to this thread have seen (blank photos taken, blank LCD and blank viewfinder). After some digging I came across this website. Having been already burnt by the Sony CCD recall (previous previous camera was a Sony P-51) I was hoping lighting would not strike twice.
Relieved that I had actually bought my particular camera in December 2006 (after fortunately finding the receipt) I took the camera in for repair on the 12th of June 2007 (two days ago). This afternoon (14th of June 2007) I picked the camera up after receiving a call this morning (two day turn around, surprised me too. A fast response? Or something more sinister?).
My unit is now back to its former glory, maybe even better since its had a cleaning. I did not have the troubles most of you have since my unit was still in warranty and Canon honored said warranty no questions asked. Although I did note a few things through the whole process (which I will share with you).
First I direct your attention to this picture:
i17.photobucket.com/albums/...
Most of you will recognize what we are looking at. In normal operation, the aperture/shutter is open. When the camera is off, or in the process of taking a photo, this shutter closes. I bring this up because I noticed on my pre-repaired unit that the aperture/shutter was permanently closed. Did anyone else notice this? Does anyone who still has a malfunctioning S2IS see this behavior?
It gets better…
When I took the camera into the Canon service center, I mentioned that I had been looking on the internet about failing S2IS units, and said that perhaps it could be a failed optical unit, the assistant merely nodded in agreement while looking down the lens barrel (getting a view of the camera as my picture above).
I found it most curious that the assistant knew exactly what to look for, and also curious about the super fast turn around time (even Sony took about 1-2 weeks to fix my camera, and that was for a problem that they were expecting). Could Canon internally know about this problem, and already have circulated internal repair memos about this? Who knows, but it is pure speculation at this point.
The problem with the S2IS seems to be a totally different beast to the Sony CCD recall. To me it feels as if this is a known problem and Canon is keeping it internal. But that’s my two cents.
The following are the details from my repair. I hope this post helps any fellow S2IS owners out there! Good Luck!
***************************************
Canon repair center: 1 Thomas Holt Drive, North Ryde, NSW, Australia
Model: PSS2IS
Serial: 2248801426
Part Number: CM1-2717-000
Part Description: Optical Unit
Work Completed: Dismantled and replaced listed part. Adjusted as required. Reassembled, cleaned, checked and tested. Note: Due to age and condition of the unit we have repaired unit at no charge
***************************************
The "Powershot S2 IS" is definitely a big blunder regarding the amount of "Optical assembly failures" reported by the above customers. In fact, i have one of those with the same "Black Screen of Death" problem, and it is 1 month 1/2 out of warranty. This is the second website i have consulted about the subject, and you guys are doing a good job in keeping new 'c'anon victims informed about the right steps to take for free-of-charge repairs, things that 'c'anon representatives have failed to do, they apparently suffer information deficits which i doubt; they did on purpose. Congratulation! once again.There is a "time" pattern that you guys gave without knowing it, it seems like the problems start appearing after you passed the Warranty Time.... Upsss !!! My wife just called to let me know that she just contacted Canon Support Service and they said that we only need to send the camera in and they will repair it for free but we still need to pay the shipping to send it to them. Do you really think i still have the right to the shipping label?
Thanks to all of you who contribute to this forum, since by simply reporting your multiple bab experiences with canon has been very helpfull to me and perhaps upcoming "Black Screen Of Death Victims."
After my conversation with canon's customer relations, a few hours later I received an email from canon stating that they will repair my camera "free of charge". The call back never happened. Pheewwww! So evidently the conversation with canon pulled some strings! I told them that this is a widely spread problem and should be posted in their product advisory section. I told her that I spoke with Nate and that he was aware of the problem. Perhaps that woke somebody up! I am so glad.
I believe they were possibly afraid that I would go to the top!
But right now I'm on top of the world b/c my camera is being fixed for free! =))
My s2is has the same problem...........canon should be fixing this problem free of charge,this doesn't seem to be a isolated problem ..........
This is an absolute joke. I am a 23 year old Student and can't afford to just throw money around. I am very dissappointed with Canon Canada and I certainly will be trying to avoid this company for the rest of my existence.
The replacement is valid in South and south-east Asia as well. You should contact the Canon service center in your city. The following link in the Canon site clearly mentions that.
canon-asia.com/index.jsp?fu...
My camera too has caught this problem...I just called their customer service and my complaint was taken down and was told that the tech support would get back to me.
I just hope they fix the issue.
Got my camera back & everything seems to be fine. Here are the details of my repair letter:
Order Number CM463768
Repair Complete Date June 18, 2007
POWER SHOT S2 IS
Location ID: TECH 2
Service Details
We have examined the product according to your request, and, it was found that the optical assembly had suffered some kind of shock damage the aperture control could not function properly. The optical assembly was replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carried out. cxb19i86
Summary of Charges
Flate Rate Repair Charge $0.00
(Parts & Labor Included)
Sales Tax $0.00
Shipping $0.00
Total Due $0.00
Examination/Request Details
LCD DOES NOT PROJECT IMAGES,LCD STAYS BLACK,CHECK ALL FUNCTIONS,REPAIR TO GOOD WORKING ORDER.
So that's the story. Thanks to all the people on this website to make this happen!! Good luck to all those people who are in the same boat. Remember, be persistant and refuse any offers they throw at you. Just tell them you are dissatisfied/unhappy of the problem that was not caused by you but of a faulty part that needed to be replaced. Bottom line is that I hope this makes it to the canon's product advisory section.
The way I usually "fix" the problem is to take several"black" photos. One or two usually frees it up, but last night it took about 10 before it finally opened. I think the iris action or some other mechanical action causes a vibration which frees up the shutter. Next time I'll try high-speed shutter mode and see if several shots in a row can free it more reliably.
I'm going to call Canon and see about getting it fixed, since I expect this will continue to get worse. Thanks for all your posts here; there's power in numbers! Good info!
I had the same problem (black screen on S2 IS) within the two years EU warranty period.
I send the camera to ETB ASS (Canon service in the Netherlands) and they replaced the optical unit for free.
Follow the links below to download the pdf-files with my complaint and the letter of repair from ETB ASS.
mediafire.com/?53jtepezf12
mediafire.com/?byznxjvx14o
Succes with your problems with the S2 IS
Bert Bakker
NL Zwartsluis
The black screen of death is the optical unit failure, covered under the 1-year plan. Only problem is that once they fix it, you can plan on failure again in 14 months, and then you're up a creek. I'm going to make the most of mine over the next year.
I am located in Hyderabad and have a Canon S2 IS. I called up their support center in Hyderabad when I did not know what hte problem was (hadn't seen this beautiful page by then) and was told - 1000 INR + parts cost for repairing whatever was wrong.
I was holding on looking for options just coz INR 1000 + parts cost is too high considering I bought this Camera in Sept 2005 and a brand like Canon isn't supposed to conk out so easy.
Anyways, after seeing this forum, I am going to target Canon India for a free repair / replacement of part. Since customer service in India is 175 times worse than it is in the US of A, I have no doubt I will face a lot of problems. Let's see what happens finally.
I would be searching on the Canon site anyways ... but if someone could post any useful email ids / customer support numbers / helpful contact people in Canon you already have spoken to, etc, then it would be very useful.
Once I get any progress, I will update it on this site.
Guys in India, my email id is sriram.ranga@gmail.com in case you want to mail me with some information or want some information from me.
Cheers
Sriram
Sandy--so glad to hear your good news! When you get your camera back, can you please help by sharing the detailed info from your return repair slip (like several others have now done)? See Barry's & Julie's 6/2/07 posts, or Anthony F's 6/14/07 post, or Michael N's 6/20/07 post for the info we're looking to collect (i.e., order number, date, serial number, service details, etc).
The more actual service reference numbers and detailed repair information we can accumulate on this site, the more concrete, indisputable proof we'll have that this is a consistent and ongoing problem with the S2 IS. Then maybe Canon will finally admit this is a design flaw deserving of a recall.
canon-asia.com/index.jsp?fu...
I approached the Canon service center in chennai. The immediately accepted to replace the ccd without any charge to me. Didnt expect this good QoS.
I went in expecting them to refuse or to charge me..took a lot of printouts to support my point...but never needed any of them.
They took a few moments to examine my camera and said it is the ccd issue and would be replacing it free of cost but will take around 35 days(bcoz of large no. of replacements at hand), may be a little earlier... sounded reasonable.
The link you posted references a recall notice that covers the S1 IS model, not the S2 IS as we have been discussing here. The S1 IS is on recall due to faulty CCD.
We are all hoping that Canon will eventually put the S2 IS on its own recall, because based on the reponses above, it is failing due to a faulty optical unit.
Thanks for the reply. That helps! A couple of questions for you so I am well prepared when I go to the service center -
1. Is ur camera S2 IS or S1 IS or some other model?
2. Was it under warranty when you took it to them with the complaint?
3. You say you took several printouts etc but never needed them. Could you tell me what printouts?
4. Could you give me some kind of service number or so which identifies your complaint and resolution. If necessary I will use that for indicating that in Chennai the service center has recognized it as a problem and fixed it for free.
5. Could you give me your email id so I can contact you if necessary.
Thanks buddy
Sriram
Repair Order Information
Customer: MATHIVANAN POTHIYAPPAN
Repair Order Number: CM520225
Model:POWER SHOT S2 IS
Service Type:No Charge
Amount Due:$0.00
Current Repair Status
Date:06-26-2007
Status:Shipped
Shipping /
Tracking
Pick Up
PU
We have just contacted the repair centre in NSW, to be told that they will not be fixing our plack screenof death, unless we send it them first and pay postage package and AUS$ 50 for the privalegde. Having been a Canon supporter through a couple of generations ( my Mum used to win competitions with hers in the 70 and 80's) and having done plenty of research on this before buying it I am very diappointed with Canon's response to the S2 IS issues. Becuase we need the camera for an upcoming wedding and don't have the luxury of waiting for them to phaff around we are at the stage of exersing the ultimate customer perogative of having an expensive paperweight, never buying Canon again and advising anyone against buying Canon.
---------------------------------------------------------------------------
Examination / Request Details: Summary of Charges:
SCRATCHES.LCD-SCREEN IS BLACK,WILL NOT DISPLAY ANY IMAGES.CHECK ALL FUNCTIONS,REPAIR TO GOOD WORKING ORDER.FLAT RATE REPAIR MODEL, PARTS AND LABOR INCLUDED IN PRICE Flat Rate Repair Charge
(Parts & Labor Included) $ 119.00
Service / Work Type: Charge , Repair
Sales Tax $ 0.00
Equipment Received: POWER SHOT S2 IS
Serial #: 1228803695 Shipping $ 8.00
P.O.#:
Accessories Received: Total Due $ 127.00
STRAP/NO BATTERY/NO MEM-CARD/NO BOX/LENS-CAP
The repair charge indicated represents a standardized cost, enabling Canon to provide repair estimates free of charge.
---------------------------------------------------------------------
I called to argue with them about the charge because when I sent it in (via their online service) I mentioned that I knew it was an existing issue, referenced this thread, and said I didn't expect to pay for the repair. During my call I got transferred around several times. Finally I was transferred to a Factory Service Agent who seemed somewhat sympathetic. She said she would call the Repair Center and see if she could have them waive the charges for me. When she got back on the phone with me she told that although they have done these sorts of repairs as "courtesy" for certain customers, they couldn't offer that service to me. I asked why they could provide that service to others but not to me and she said she didn't know. She then transferred me to her manager at my request.
Her manager, James, basically denied that Canon has EVER provided a courtesy repair on any model of camera that was not under warranty, EVER, unless it was listed on a recall or Product Advisory List. I again mentioned this thread, as well as several others I've found, and also mentioned that the tech I was just talking to had admitted to me that it had been done for others. He denied it again and told me the best he could offer me was a 30% discount.
I just called back and asked to speak with Nate at the extension Diane G. gave. Unfortunately he wasn't available, but they said he would call me back before the end of the day.
I'm really upset over this service because I was about to buy myself a digital Rebel SLR, which I've wanted for years. I have the 35mm model and have loved it, and I've always been such a huge Canon fan. But if they end up not being able to help me out on this charge, I think I'm going to have to switch teams and start looking into which Nikon model I want. I really hope they come through though, cuz I've had my heart set on that digital Rebel. :-(
I was lucky because a month before the expiration of the guarantee, I claimed repair for bad pictures (showing stains in low definition video mode). They refused to cover the repair, so I faxed a complaint to the State Office for the Rights of Cosumers (Sinigoros tou Katanaloti, in Greek). A few days after the guarantee had expired, the CCD went dead, resulting in the "black screen" effect. After almost 10 months, The Canon Company in Greece was forced to have the camera repaired with no charge. At the begining they insisted that the camera was misused and the lens was hit, thus not in good function, but finally they were forced to change the "optical Unit" and not the lens, which is exaclty the same as before (with the same tiny scratches).
Equipment:
POWER SHOT S2 IS
Repair #:
CM562997
Received:
26-JUN-07
Repair Cost:
$ 0.00
Status:
Shipped
28-JUN-07
Dear TAMMY
We are pleased to confirm that the service you requested on your POWER SHOT S2 IS has been completed and your equipment has been shipped to you on 28-JUN-07 . If you wish to track the status of your shipment through Federal Express, click here, or visit www.FedEx.com and use the tracking number listed above.
Please note that a signature is required for delivery!
Thank you for purchasing Canon products and for allowing us this opportunity to serve you.
Best Regards,
Canon Factory Service Center
repair date june 21, 2007
Examination/request details:
LCD Evaluation, check all functions, repair to good working order.
Service/Work type: no Charge, repair
Summary of charges 0.00
Service Details
We have examined the product according to your request, and it was found that the optical assembly was inoperative there was no display on the LCD. The optical assembly was replaced. Other inspection and cleaning and parts replacements were carried out
--------------------------------------------
Received:
June 20, 2007
Repair Cost:
$ 127.00
Status:
Estimated
--------------------------------------------
I explained my case carefully to the customer support for the 4th time and followed instructions on sending the S2 IS in, being promised that my S2 IS would be taken care of. Since the camera was received by the repair center on June 20th, I called twice to explain my case. Spoke to several reps, but not once was my message returned.
Being the Asian person I am, I spoke in very respectful tone to every rep I came across within my calls. I tried to memorize every rep names during the phone convo, and thanked them politely before I was transferred over each time.
Now, maybe I am just paranoid Asian, or Angry Asian. Call it whatever. Why is it that I felt like I was being pushed around during these phone calls? Being bounced between departments to departments, like a ping-pong ball. We all know Chinese are the best when it comes to table tennis, but I aint Chinese! I have full US Citizenship, and proud to say American!
If these hours I'd spent on the phone and online the past two months were saved, I could have easily paid for S3 IS by now. Hopefully something magical happens this week. And I have 4 other Canon cameras. =(
Best regards to every sad Canon Customers out there.
Harris
Another black screen here on my S21S.
Fortunately it happened under warranty. I paid the shipping to Cannon Australia.
Have not used the camera a lot since. Hoping this prob will not reoccur.
They say the camera has 3 things wrong with it - the Optical unit, the PCB Assembly Main, and the PCB Assembly D.C. (I guess direct current).
They have given me a quote of INR 16,000/- to replace the parts. To put it in context for US readers of this page, Canon is selling this camera in India for about INR 26,000/-
It has been less than 2 years since I bought my camera (though the Optical unit problem started some months back, i was guilty of laziness in not taking up the issue then itself).
I have written an email to some big shots of Canon Support, India. I will keep the board updated with the response.
This sucks .... if a PCB and Optical unit can go bust within 2 years of purchase, what use buying a Canon ... u can go in for some cheaper throwaway type of camera.
Cheers people ... hope u others have better luck.
Sriram Ranganathan
Hyderabad, India
Email id - sriram.ranga@gmail.com
Order Number: CM053075
Repair Complete Date: April 19, 2007
Examination / Request Details: LCD EVALUATION. CHECK ALL FUNCTIONS, REPAIR TO GOOD WORKING ORDER.
Service / Work Type: No Charge, Repair
Summary of Charges:
Flat Rate Repair Charge $0.00
(Parts & Labor Included)
Sales Tax $0.00
Shipping $0.00
Total Due $0.00
Service Details: We have examined the product according to your request, and, it was found that the optical assembly was inoperative there was no display on the LCD. The optical assembly was replaced. Other inspection and cleaning and parts replacements were carried out. *CXB19117*
... followed by boilerplate identical to what Barry McBroom reported on June 2, 2007.
I was considering purchasing a more expensive model camera from Canon, but the company still has not issued a Product Advisory for the S2 IS optical assembly. If Canon will not publicly take responsibility for this issue, I will not make additional purchases from the company.
Canon's S2 IS official troubleshooting page has this listed -- a basic failure to take responsibility publicly:
Issue: The LCD/Electronic Viewfinder will not display an image.
Solution: If all troubleshooting has failed, please have your PowerShot S2 IS serviced
I'm from Spain, and I've the same problem with my S2 IS. I have tried your trick, and it works also for me !!!
The problem (software or hardware, I don´t know) is that the shutter doesn´t open on startup (you can see it clearly if you look it through the objective when you startup the camera and you get the black screen problem).
At least with your trick I can take several pictures without having any problem.
Anyway, I will contact with the Canon Support service here in Spain and I will let you know their answer.
Thanks for your help!
SORIN's TRICK:
Heres how I managed to make it work. I set the camera in TV mode, set the shutter at 15 sec, click to take a picture and during that 15 secs I open the battery. When the battery is inserted again the camera works and I can take pictures. And the camera works. Maybe it needs a little exercise.......
It's clear that it's a mechanical problem.
Another black LCD screen on an S2 IS to report. I bought my camera in the UK in late 2005 but have done very little with it as we have a pocket-sized Fuji F401 that we seem to take everywhere.
I've since moved back to Australia in 2006 and took it out of the cupboard last week where it's been in its case for a while. The irony is that I only got the S2 out because the 4yr+ Fuji has finally given up too!
I checked the batteries in the S2 and replaced them anyway and hey presto - can still see pictures on the memory card and the settings are all there when I go to shoot but black screen & black shots.
Having read this post from top to bottom it's remarkable that Canon have still not done anything more formal about it. If anyone has contacts in the press - be it in the US, Europe, Asia - wherever - it's worth a phone call or email to see if they'll help to publicize our plight.
I'll be calling Canon Australia shortly and will update you as to what they say but I'm glad I found this site beforehand.
Lastly - I'm thinking of getting the Canon Digital IXUS 950 IS as a general replacement (pending customer service levels with the S2 repair). Anyone familiar with the model??
BUT IT DID!!!
The warranty company sent me a box and a label. I sent in my camara and 10 days later (ok, 12 but 4th of July and a weekend were in there, so 9 business days) later my fixed camara was returned. I didn't have to prove anything, argue or anything, the extended warranty took care of it all.
The camara is back to "new" same as before except that the lens circle (when you look at the lens) is now GREEN around instead of silver or black or whatever it was before so I am sure that is what they replaced. The receipt was very vague, but FREE.
YEAH.
Hope the rest of you get results. And in the future, pay for that extended warranty!
Nora
I just rang and spoke to the repair centre in North Ryde, Australia and explained the symptoms. The lady pretty much finished my sentence and said to drop it in (its not far from me so I'm not that fussed about a prepaid return slip) and they'll look at it.
If its what they think it is they'll repair it (for free TBC). I asked if this was a known issue and her response was "sort of".
I'm planning to drop it in this week so fingers crossed.
To continue my tale of woe, the email I wrote to the India Support Head of Canon had a result ... sort of.
Some guy (not the Support head who I had emailed ... probably he is too big to call irate customers) called me up from the Gurgaon center where they had sent the camera for examination. He referred to the email I had sent and explained to me that since my warranty was not applicable, they could not do anything and at best, they could take out another 4000 INR from the bill and instead of 16000 INR, they would charge me 12000 INR.
Frankly I don't understand why they called me up to tell me my warranty didn't cover this ... because I told them that myself. Anyways, I told the genntleman that after spending 20000 INR on the camera, I definitely would not consider spending 12000 INR on repairing it within 2 years, even if it meant discarding the camera and buying a new one.
I doubt if they care ... the guy was mentioning my carelessness in buying a camera without India warranty (it had Japan-only warranty for one year) and while technically he is 100% correct, he didn't sound too concerned that his product's PCB and Optical units had conked out within two years. I told him that the fact that the camera was not covered under warranty was not a point under dispute .... technically he is 100% correct. However, the fact that the camera's heart i.e. - the PCB and Optical units were defective was the point I was trying to make.
Anyways, looks like I dump my S2 IS. The next camera I buy is definitely not going to be a Canon.
Cheers
Sriram Ranganathan
Hyderabad, India
I called Canon. I wanted to call during the day, but I wound up calling around 10pm EST. They have a nice voice-recognition autoattendant system. At first I picked the "tech support" option, but then the autoattendant told me I'd be charged $10 for the call if I was out of warranty! So I hung up and called back; this time I said "repair issues".
I talked to Shawn who was polite and professional but gave me the normal "send the camera in and we'll see what's wrong with it and how much it'll cost to fix" runaround. He recommended I ship the camera to them and then follow up with a supervisor if I get an estimate I don't like. I asked to speak to a supervisor now, and after a long wait -- NATE came on the phone!
I told him he was somewhat famous on this forum. He carefully didn't make any promises (I wasn't very pushy) and said that it sounded like the CCD or Optical Assembly problem but that they would have to evaluate it. He said some vague things that sounded scripted about how after the evaluation they would tell me what they could do and whether it was a warranty issue or not. And if I "have concerns" after I get their estimate, I can call him back at his extension (already posted on here).
And pretty much without my asking, he offered to send me a shipping label so I wouldn't have to pay for shipping. I guess this was because I had mentioned this concern to Shawn, and Nate was reading my comments. But either way it was a welcome gesture.
I told him that I was concerned that I have a camera I paid $800 for that died after only 18 months. I told him I have a Kodak I paid $800 for 8 years ago and it still works fine. I made sure to tell him that I want Canon to have this information so they can see if there's a pattern and handle it appropriately.
Nate was professional and polite, but he towed the company line well. I'll send my camera in this week and report back here what happens.
Thanks for all the advice. Seems we have a worldwide "black screen" epedemic concerning our S2's. Bought mine in Dec '05 and as most others my warranty has also lapsed. Thanks to Paul Viljoen (South Africa) I contacted Canon SA and waiting for J. Venter to call back. Estimated cost of repair is R2500.00 ($357) and theres no way this warrants the expense.
Will keep you posted as we go along.
It seems that Canon would recognize this issue as widespread and fix affected cameras at no cost. I had a previous issue with their customer service a few months back in regards to a broken part on a printer. I just wanted to purchase the part($4), but canon wanted to send me a refurb!!! Seems silly!
I will definitely be calling Canon tomorrow and will post any info.
wish me luck. :)
I feel much better after this call to Canon than I did after my last one. I guess in a company that big it all depends on who you talk to when you actually get through. My fingers are crossed that he'll be calling back with good news. I have a trip planned to go visit my baby niece in 3 weeks and I'm hoping to be able to take pictures while I'm there. Wish me luck!
My S2 IS has two problems. One - the Optical unit problem (CCD problem, whatever) being faced by everyone. Secondly, the service center tells me the PCB (Main Assembly and DC Assembly both) have conked out too.
After contacting Mr. Rahul Goel, Manager Franchaise Operations who I was directed to by the Canon care guy at the service center I gave my camera in, I contacted Mr. Shamim Quadri, Asst. Director Canon India Service and explained the entire thing to him. I assumed that being an Asst. Director would give him a broader picture and he wouldn't be stuck in details like - "But u bought it in Japan ... but it is 1.5 years since u bought it". I thought at least he would appreciate the significance of a camera whose optical unit and PCBs both go within 1.5 years.
No such luck. He told me I bought my camera in Japan (great surprise), my warranty of one year was out (great surprise again) and he doesn't have to support cameras which do not have India warranty (this I didn't expect from a guy designated Asst. Director).
He told me he would charge me only for the parts and forego all the service charges, thus bringing my bill to 12000 INR. He offered me a second option, that is trading in my S2 IS for a new S3 IS which he would give me at a discounted price of 18000 INR, as opposed to its selling price of 25000 INR.
Considering I bought my S2IS for 20000 INR, converting Japanese yen to INR, this sounds like an extremely lousy deal to me and obviously I refused. To which he told me he couldn't do anything if I wanted everything for free (Again, a statement not worthy of his designation ... what does he think I gave for buying the camera in Japan .... bogies???).
Anyways, I have give up on my S2 IS as a lost cause but I am going to create as much stink as I can. I have asked Mr. Shamim for the email id of someone higher up the chain (he mentioned the president of Canon India who probably wants his turn at telling me my warranty is out). I also asked him the contact Id of someone at Canon International Corporate Customer Support.
Throw away ur Canons, guys ... the company stinks. At least the service in India stinks ... how I wish I had this Nate guy sitting in this Quadri's position.
Cheers
Sriram Ranganathan
Hyderabad, India
sriram.ranga@gmail.com
Thanks to all the contributors here - my gut feel is that Canon know this issue all too well and its just a matter of time before they do the right thing by their customers.
Final call - the President of Canon, India says that he has no way of charging the costs to Canon, Japan from where I bought the camera. So there is nothing he can do. I can pay and they will fix it ... choice is mine.
I told him that as a customer it didn't matter to me whether the company calculated revenue per region or per unit or as a whole; for me it was Canon. If they agree it is a problem, then they have to fix it. Else they have to say - we don't think it is a problem.
Anyways, when the president of a company says no, I guess there is no one higher I can now approach.
Better luck to others!
Cheers
Sriram Ranganathan
Hyderabad, India
Maybe another way to go is to find a company that still makes a quality product. Like you, I have been forced to call my old Kodak DC 280 out of retirement because of the Canon problem. It is six years old and still works. Imagine that! If I were Canon I would clean this up fast, before it did any more damage to its reputation.
The key parts from the 'invoice' state:
Part Description: Optical Unit
Part No. CM1-2717-000
Work completed: dismantled camera. supplied and fitted listed part. adjusted as required. re-assembled, cleaned, checked and tested all operations. note: no charge due to age & condition of unit.
So there we go, yet more proof that this issue is a faulty Optical Unit occurring in more & more S2 units.
Good luck to all those out there still trying to get Canon to repair at no cost. Don't give up.
But Since i´m brazilian and there is no Canon representatives here, just a company that cares for the repairs, they charged me like 450 USD to fix the camera, an i was completely hopeless, but still trying to make this people talk with canon about this problem and try to fix it free of charge, and also with canon USA.
This, for 5 months, and, yesterday they sent me an e-mail, saying that the camera was fixed, for me to go pick it up. Oh dammit i did not authorized nobody to do a 450USD-stupid-fix, and, for my surprise, the incompetent company told me that Canon USA contacted Canon South America (that i did not know that existed at all), and them Canon S.A. told the company to fix my camera free-of-charge! I was like a dream come true :)
They exchanged the Optical unit CCD, and even the lens, that i scratched!
Sooo happy now, unfortunately, i don´t have any repair slip to share the datails, but, thanks to all that are helping in this problem, and, if there is any brazilian with this problem, feel free to contact me at roberto.souto@gmail.com
cheers!
Seeing some questions in this thread, I asked him if S2 IS was covered in this - he said no, S2 IS had a different problem that wasnt covered.
Thanks
Rahul
Bangalore, India
I came up with the same problem yesterday morning with my S2. Very dissapointed as I paid extra for a canon over other brands with similar features. I did this based on the "pay for a quality and known brand" principal.
Anyway, my camera is now about 6 weeks out of warranty, But canon have said they will honor the warranty and repair it at thier cost. I am paying for the mailing it to them, But I can handle that part.
So far so good, fingers crossed. I'll let you know how it goes.
And for those wondering, I am in NSW Australia.
:)
cheers.
took my camera to the Canberra,Australia Canon office. It is 2 years old and had the stuck shutter problem. just got it back. fixed for free. delivered for free. Details below.
Part Description: Optical Unit
Part No. CM1-2717-000
Work completed: dismantled camera. supplied and fitted listed part. adjusted as required. re-assembled, cleaned, checked and tested all operations. As a gesture of goodwill, due to the age and condition of the unit, Canon has elected to do the repair at no charge.
Based on the advice here, I called Canon tech support and spoke to Ron. He knew exactly what I was talking about and he acknowledged the problem has occurred on other Canon cameras, but “at this time” it was not listed officially as a problem with the S2. He offered a free UPS shipping label and gave detailed instructions for sending in the camera. After an evaluation, he said I would be contacted about the repair options. I didn’t press the issue at this point, figuring I will likely get the $119 repair quote, but I’ll be prepared to fight this as others on the thread have to get the “courtesy repair” done for free.
Thanks again for everyone’s time and emotional energy spent on getting this issue dealt with!
Hey Guys, This is my third post about my Camera repair process with Canon (Powershot S2 Is), and if you guys are successfull enough in dealing with canon managers, here, below, is an email i receiced from Canon; they should talk to you about "their problem" like this :
-----------------------------------------------------------------------------------------------------------------------------------------
Equipment:
POWER SHOT S2 IS
* MY Address Here *
Repair #: xxxxxxxxxx
Received: day-Aug-07
Repair Cost:
$ 0.00
Status:
Accepted
day-AUG-07
Dear Ross :
We have received your equipment for evaluation and repair. Based on our initial examination, we will start the necessary repairs at no charge to you. You can expect the repair to be completed and returned back to you within approximately 7 business days* from the date shown above. There is no need to respond to this notice.
Please note that in the unlikely event that any additional internal damage is found due to liquid/water, sand, corrosion, battery leakage or impact (such as dropping the unit), a revised estimate will be sent for your authorization, since these conditions are specifically excluded from warranty coverage.
Thank you for purchasing Canon products and for allowing us this opportunity to serve you.
Best Regards,
Canon Factory Service Center
------------------------------------------------------------------------------------------------------------------------------------------
OK then, remember, be very succinct and specific in detailing your "Camera flaw" and use technical terms that Canon uses to describe the problem, such as "Optical assembly Faillure," which is general but they will figure out if it is CCD or Iris; they even forget if i'm months out of warranty; information is power, and that's just the way it is . Please, do not embarass yourself with a problem that doesn't exist, othewise you're in trouble, they will charge you for the repair. All right, good look to all of you guys who have the same problem, and let me know if i'm being helpful to you or not.
baybay et a la prochaine!!!!!
Ross.
I wanted to thank everyone for posting their problems with their Canon S2 IS here. My camera got the black screen a couple of weeks ago. I didn't know what was wrong and found this web site to try to determine the problem. I called Canon yesterday and spoke with Shane from the Tech department. He knew immediately what I was talking about. He acknowledged that other S2's were having this problem. I am being sent a UPS label for shipping. I did mention that through this website, I knew that others were getting the courtesy repair. He told me that if the problem was the same as the S1's were having, then my camera would be fixed under that same service notice that they had. He said that it sounded as if it was the same problem. So, I am awaiting my label to send it back, and we will see what they say.
He was very friendly and accommodating. I thanked him for the ease thus far in the process. Thank you so much for initially responding to all the problems, especially those that have had to battle from the beginning. I think the continued conversation of this problem with the Canons is having an effect! I hope my repairs continue to run smoothly. I will let you all know how my experience goes.
Kristi
I also found the information on the string very useful. However Kristi beware, my experience was exactly the same as your's up until a week later when I received their quote!
The email reiterated the problem I told them practically word for word and then asked for $127 to get it fixed. I called back and spoke to a manager in the repair facility who was adamant that the S2 IS was exempt from the service bulletin associated with other cameras, including the S1 IS (the S2 IS's predecessor), because the component affecting the CCD unit was not the same. He told me that each person who was issued a full credit for the repair was given that service because their camera suffered from another defect. It appears all in all there are a half dozen different reasons why the screen on our camera can go black. (Yet he doesn't see the problem with the camera!) He also ventured to say that there was no guarantee that we forum subscribers tell the truth in our postings! (straight up insulting me!) After going back and forth, he offered me a 30% discount on the repair.
A week later (after simmering down), I called back with the intention of telling Canon to take their 30% discount and put it you-know-where. As I would rather use my camera as a paper weight that pay another cent for it. However, on a whim, I ended up talking to a manager in the customer service center. I addressed my disappointment, not at having to pay for the repair, but at the way the manager in the repair facility handled the situation.
In the end, this manager gave me a courtesy credit on the entire repair!!! (Yay!). The important thing to note is that the reason he gave me the credit was because nothing on my original quote indicated that they even looked at my camera before quoting me. I also found a disclaimer in the fine print on my quote which explained that the quote I got was automatically generated. This proved that no one looked at my camera. In addition, I reminded the customer service manager, that the manager in the repair facility told me that there was half a dozen possible reasons for my LCD screen to go black. If they wanted me to pay for the repair, I at least needed to know which reason applied to me! Since neither he nor the other manager could provide that information, he was compelled to issue the credit. (note- the repair facility was closed at the time so he didn't have the ability to ask for an on-the-spot examination of my camera)
The moral of my story is, although Canon should take full responsibility for every S2 IS with the black screen problem, unfortunately there are no guarantees. You wont just get the credit by siting that others have had the same problem. Most importantly, you have to reach a sympathetic manager and be firm but reasonable. It took me 3 tries and several hours of argument to get it taken care of.
Also, note that even if you get a repair (paid or free), the repair is only under warranty for 3 months!
Who did you speak to regarding getting it fixed for free? I just received my estimate of $127 and planning to call and complain.
Thanks!
appears all in all there are a half dozen different reasons why the screen on our camera can go black. (Yet he doesn't see the problem with the camera!) He also ventured to say that there was no guarantee that we forum subscribers tell the truth in our postings! (straight up insulting me!)
-----
Continuing to watch this thread in spite of mine now being fixed - I'm very glad to have found this thread before I called Canon.
It's much easier to make your receipt less than 12 months old than to deal with these idiots.
Thanks again everyone! I will keep you posted.
As my previous posting and every other posting will tell you. It really depends on luck, who you talk to, and the specific technical issues facing your camera. I suggest changing departments. If you've been talking to managers in tech support , try customer service. And vis versa.
Quick update on my camera. I too was awarded a refurbished S3 IS instead of my old S2 IS. However, the 'repairs' have take 3 weeks instead of 1 (as was promised) and the camera is still in transit. Despite the positive? outcome, I don't think I'll ever buy another Canon again.
So I caved.
I paid their ransom of $127 and got my camera repaired. I'm very happy to have it back, but I really wish Canon would step up to the plate on this flaw.
I want to start a more formal and organized web site to build our case and handle gripes. Anyone care to help? Email me: canon-bsod@phord.com
Kristi
Sheesh!
Wew!
I will send some more emails to Canon and wait for miracle.
This forum is very informative and I'd like to thank everyone in here. I see some people have reported that they heard tech support people say that this is a CCD issue as well. It's a surprise for us - unfortunately we aren't really informed so far. They just change the 'optical unit', which includes lens, iris and CCD and don't tell you the details.
If possible, could any of you ask if it's CCD problem when you talk to tech support in your area? I think it's important for us because then of course Canon should put it in a recall list too, and Sony should pay for the bad quality CCD parts. Thank you!!
My S2 was 18 months old, Immaculate, hardly used (300 photos max) kept in a case with silica gel and I used it in a lab for macro work!
Needless to say I wont be buying or recommending any more Canon products after this experience. This faulty "optical unit" should be on recall given the amount of failures Ive seen on here and elsewhere on the web. Whether its ccd or iris or something else it always ends up with optical unit replacement so that tells you something? doesn't it Canon!!
Best of luck to all those who are trying for a "goodwill repair" you'll need it!
We have received your equipment for evaluation and repair. Based on our initial examination, we will start the necessary repairs at no charge to you. You can expect the repair to be completed and returned back to you within approximately 7 business days* from the date shown above. There is no need to respond to this notice.
Please note that in the unlikely event that any additional internal damage is found due to liquid/water, sand, corrosion, battery leakage or impact (such as dropping the unit), a revised estimate will be sent for your authorization, since these conditions are specifically excluded from warranty coverage.
Thank you for purchasing Canon products and for allowing us this opportunity to serve you.
Best Regards,
Canon Factory Service Center
I was less than 2 months out of warranty when my camera failed, so I don't know if it was that, or they are just stepping up to the plate. There was no other explanation
Also, another free repair of S2 IS was reported in our Japanese user forum (called Kakaku.com). The reason was also announced CCD, the part was broken by humidity.
So, long after Alvaro Figueroa's report in last November, Canon Japan finally admitted the image sensor problem! Now I wonder when they finally start a formal recall.
Before sending in my camera, I emailed Japanese customer support several times, requested a recall, reported there are tech people overseas Canon that diagnosed this as a CCD problem and over 20 people got their cameras repaired for free since last year. (Thanks people!) In my opinion, Canon should contact the User forums if the 'free repair' reports are lies (it's easy, isn't it?), and since some are covered and some are charged, users are getting angry for the unfariness, starting to say 'I won't buy a Canon again' and it's not a great strategy for their company to leave this problem unsolved etc.
I heard my camera will be back within this week, and I'll update if there's anything new.
BTW, from what I've read on the Net, the problematic CCD's were originally manufactured in a Sony's factory in Kyushu, Japan and I hear the ultra-thin gold wire bondings around a CCD are too weak and when one of the wires breaks, the system cannot work properly. So stick to the symptoms and try to insist this is a common problem just as other Power Shots and Ixus series. Hope it helps.
For lucky people who won the free repair, how about showing the picture of invoice with $0, 0 yen or whatever and Canon's logo? I'm not sure if a Japanese version helps many of you, but want to try if there's a invoice attatched.
Is there anyway, we can make canon to give a advisory note for the S2IS ?
Also, Is there anyway I can get this serviced free in India?
you may call our special toll-free number for email customers with
unresolved issues and speak to a technician by dialing 1-866-261-9362,
Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. - 8:00 p.m. ET (excluding holidays).
Anyone have this problem?
kjm.kir.jp/pc/?p=42806.jpg
I erased our personal info, but u can see the optical unit no. (CM1-2717-000) that some people mentioned earlier and the price 0 (yen). It says sorry for the inconvenience and it's very polite.
However, they didn't write down 'CCD error' on this sheet, the detail was explained on the phone. So I recorded our conversation just for my personal memo, and S2IS's sound recorder worked fine.
According to the person I called in tech center, 'so far' there's no recall planned for S2IS and basically they charges for the repair.
He admitted it's the same symptoms as S1IS etc. and the reason iris stopped working is a broken CCD, but they've made the recall list by CCD's manufacture dates, and in that way S2IS isn't included I heard. CCDs do break, very occasionally and not as often as S1IS though, he said.
I said I feel sorry for many others and he said they had done courtesy repair in his center (I don't know how many times) for some that weren't satisfied with Canon's explanations.
Looks like I successfully met their criteria as an 'unhappy user', requesting for free shipping and talking to a supervisor/tech specialist etc, but I think I was incredibly lucky.
During my waiting time I bought a lightly used Nikon (F55 SLR) 'cause I like older film cameras too. Canon could lose their business chances while keeping people waiting. Sometimes their point-&-shoot digi camera recall is pretty late. Ixus 400 for example - you can find full of disorder reports left by users on the web.
Although I'm truly thankful for my free repair, I hope Canon help their users equally worldwide if they seek customer satisfaction.
I also have the same problem with the black screen of death. I talked with Tory then James who told me to send the camera and they will look at it, but no promises. James said since the camera is out of warranty and the ccd sensor is not a factor in the S2, I will probably be charged. Now that I know it could be the iris, I will definitely argue my case for a free repair or at least a deeply discounted repair. I definitely will not pay full price. I'd rather buy a Kodak at Walmart for $209. My friend has that camera and does really well. I will wait to see what happens and post the results. Thanks everyone.
Recevied my camera on Monday, about a 2 week turnaround. The packing slip indicates they "found that the optical assembly had suffered some kind of shock damage the aperture control could not function properly The optical assembly was replaced" Never dropped the camera, but hey! they fixed it for free.
The no charge out of warranty repair was made as a "courtesy".
The camera seems to work, we'll see for how long.
The 2 parts are very tiny, made of plastic maybe? and situated together between the lenses. They are electronically connected to CCD.
watch.impress.co.jp/av/docs...
Here's an image of older CCD, used for a Canon 2 megapixel digital video cam. A real CCD is so small, like a nail size, and you can imagine how thin the gold wires are.
However, as you know some other digital cameras don't break this early and you should ask if this is Canon's quality controlled product.
I also have the same problem. I came to canon service center in jakarta this morning and the customer service told me that S2 IS is not on the list of broken product. And it's true that she will charge me arountd $125 for the spare part and another $40 for the service because it's not in warranty period.
I don't understand why canon doesn't put S2 IS in their list. I strongly believe S2 IS has the same problem with other camera.
I really don't want to pay $165 for a camera I bought for $500 20 months ago.
How inconsistent can Canon be?
I have a S2 IS which I believed to be suffering from the dreaded Sony CCD field failures.
Symptoms: No image, menus operating, both LCDs working (can see the menus), flash working and lens will extend. But, no image... completely black.
However, Canon has insisted that the CCD used in the S2 IS is a different part. Ok, I'll believe them. As such I argued the ~$127 price down to $67.50 and paid it.
But, then I discovered this thread! Wow, just about everyone has had this "optical assembly" problem! And many of those who have posted here have had Canon cover the repairs and shipping. So I decided to get a refund and sent a fax to the Elk Grove Village IL repair facility (847-439-5628). I listed several of the "no charge" order numbers at the end of the fax to make a case for refunding the charge. If you look through this thread you can probably find more but here are the ones I found:
CL813907 CM361064 CM463768 CM053075
CM517010 CM562997 CM520225
I'd give out the Canon Elk Grove Village voice phone number but that will only bounce you back to Canon's offices out east. I spoke to I think a manager calling him self James or Jason (Nate wasn't in) out there. He was a "by the book" guy who didn't budge more than to make me a 50% off the repair cost. If you get this guy save your self the time and call back later.
I'll try to post again to let everyone know how things turn out.
...thanks everyone!
...Thanks evereyone in this forum
If its an electrical shock, it occurred using batteries. I am not aware of anything happening to the camera other than using it to take pictures. I had no communication with Canon after sending in the camera and got the standared email that other people seemed to have gotten. I always transferred the pictures using a card reader so I can't think of anything "unusual" that occurred.
I was planning to buy Canon PowerShot S2 IS. I read about “The black screen of death”. So I called Canon’s customer service 1-800-828-4040* this morning to verify whether it was a common problem with this camera or not. Surprisingly, they told me that they never heard about CCD, black screen, or optical failure. However, I told them that I read that this problem usually occurs within 17 to 20 months after it is purchased. The technical representative (Andrew) was kind of sarcastic, where he told me that Canon will not be responsible for any of its products that passes the 12 months warrantee period.
If that was the case, then I will never ever buy a product from such a company.
*For reference, the call took place at 11:23 a.m. EST (Sep./29/2007)
Best of luck to you all.
-Elias
Follow up...
Well, calling canon in VA and faxing their repair facility in IL has not changed a thing. They are insisting the camera has suffered shock - (I did not drop my $500 camera, I have not even dropped my other 3 sub $300 Canon cameras!). I will not get the written explanation until I receive the package. But it sounds like the same problem that other people have had. I asked for the broken parts to be returned as well. Giving them multiple repair numbers where all the work was done for free for similar problems did not help!
Good luck people - the best I could do so far was cut the repair bill from ~$127 to ~$67.
I can not believe that so many of us are suffering from what looks like the same problem (everything works (menus, LCDs - everything) except the image is all black).
That's too bad as I liked the Canon controls and color balance.
Time to move on to Nikon.
Boy do I feel dumb as well as relieved
I was not using the correct batteries
My husband purchased some off brand they were cheepos
usually I keep my NiMH batteries charged but both sets were low
I read the owners manual & sure enough use only cannon (energizer) alkaline
batteries...Lisa I hope this is your only problem as well
good luck everyone
Cannon should do something for the customers at least after 100+ such complaints. Is there any world-wide consumer forum which can help us to take up with this issue further?
So a week later I get a piece of mail saying that they want to charge me $129 to fix it. So I called the number on the estimate and talked to Alexandra who gave me the stock answer, but did offer a 20% discount. If she had offered the 50%, I might have taken it, but not 20%. So I told her the same things I told the original support guys, then asked to speak to her manager. She put me on hold for a couple of minutes then came back and said that they'd give me a one-time courtesy repair. So looks like I got this fixed, but not without some phone calls. I bet that advisory will be updated in the upcoming months..
I hope this will help other people with the same problem.
It is amazing how many people got the same problem. If you look the official canon website will see that canonn states that:
QUOTE
Problem details:
Among the CCDs used in the affected products, it has been confirmed that in extremely rare cases, under high-temperature/high-humidity environments, some of the internal wiring comes off.
If this defect occurs, the signal is not output from the CCD correctly when in shooting mode. This results in image abnormalities such as:
Images do not appear
Image colors are abnormal
Images appear distorted
These symptoms can be confirmed on the LCD monitor.
Solution:
We kindly request users who have confirmed these symptoms to contact the nearest Canon Service Centre.
Free repairs will be made for affected products in cases where it has been confirmed that the internal CCD wiring has come off.
Last modified date: 07-Jun-07
UNQUOTE
I believe "in extremely rare cases" is not correct, since more than 200 people in this forum had this problem.
As soon as I get an answer from canon I will let you know.
Regards,
Matteo
First of All, please Don't Panic. The CCD ( sensor ) defect / Black screen of death problem is on the rise. Its becoming a common issue with the S2 IS owners. Send in the Camera with this completed form ( consumer.usa.canon.com/app/... )
Mailing Address
CANON FACTORY SERVICE CENTER
1440 CHASE AVENUE
Elk Grove Village, IL 60007
(630) 250-6500
Briefly explain the situation and request for a courtesy repair. Good news is that Canon is repairing the Problem at ZERO Charge.
I'm certain that in the next few months Canon would issue an Advisory for a product recall as in the case of S1 IS.
S2 IS is a beautiful camera and Canon's customer service is fabulous. Hence please don't spread negative stories about Canon.
Regards,
Varun
A Proud S2 IS owner
Gary
I have tried trick described above with removing batteries during shooting and it brought camera back to "working" state. Still I think this procedure is not substitute for repair.
Canon is unbeleivable.
I contacted them and they told me that Canon Europe will not repair my camera for free.
They told me also that Canon in the States does!!!!!!
They told me that the camera sold in Europe is different from that one sold in the States!!
It can not be true. I am speechless.
I sent an e-mail complaining about the situation. No reply.
Maybe I should go on holiday to America to have my camera repaired for free.
I am really disappointed.
If I will receive an answer from Canon I will post it to everybody.
I have had the same problem as most people on this forum, with the S2 IS, and the "black screen of death". Here's the summary of my story....
My camera got the black screen about 2 weeks ago. It wasn't misused, dropped, etc. It just had the black LCD one day upon use. Poked around the net, after finding nothing in the manuals that came with it. I found this forum, and called the 800 number. Asked for Nate (after reading above).. no dice. They wouldn't send me to him. They gave me the IL address to send the camera to. I sent it off. 2 or 3 days later, I received an email it would be $127 to fix it. I called back, and got the usual front line b.s. Asked for a manager/supervisor. I talked to a guy named John. After some calm discussion back and forth, he said he'd offer me a discount. He put me on hold and came back and basically offered me 50% off. I would have loved to have been a fly on the wall for the discussion between him and whomever he was talking to. I picture in my mind a "wheel of discounts" they spin to determine this (as I've seen in this forum anywhere from free, to 20% off, to 50% off). I'm more disappointed that they won't stand behind their product. I understand there is a 1 yr. warranty, but the camera was only about 20 mos. old. I have a pair of Bose QC2 headphones that had issues with the plastic around the side ear pieces (the originals, and the replacement pair), and both times (both times out of the warranty period) they were fixed free of charge. No question asked. That's customer service for a company that believes in their product.
**What he told me is that while there isn't currently a service bulletin for the S2 IS, there could be in the future. For those here who didn't get their repairs for free, keep your service receipts. If they put a bulletin out for it, they will refund what you paid for service.**
Good luck everyone.
I also have a Canon S2 IS with the 'black screen of death', about 2 years old. Sent it for a repair estimate to www.camera-repair.co.uk (Canon authorised service centre) and they want GBP152.22 to replace the optical unit. I've tried Canon UK and so far been told it's a chargeable repair. I found this thread and the images of the open and closed shutter after sending the camera so can't be certain the shutter is at fault but it sure seems likely given the length of this thread.
Has anyone got a free repair out of warranty in the UK yet?
I see manufacturer refurbished S2 IS on eBay.co.uk for about GBP135.00 - cheaper than repairing mine. Note that 'over the pond' my repair estimate would be less than half the UK rate!
While it is hard to know how many S2s have been sold, there does seem to be a lot of unhappy people out there. Come on Canon - fix the shutter problem for free, hopefully with an improved part, and we'll all be a lot happier.
- Alan
As I wrote before I got the same replay from Canon UK. They send me list of authorized repair centers. As I don't want to have it fixed for that money I would probably wait. Or there is another option to send it to someone in USA and have it fixed there. I am really loosing trust into Canon (I had A80, A610) and considering to buy camera of another brand.
Since I live near a Canon service center near Paris, I just walked there. The person behind the counter said he had heard about the problem before and that Canon usually fixes it for free. Later I receive an invoice for 180 euros. I email back, asking for a discount. No sir. I was able to get it back without paying the 40 euro inspection fee. Now I have a stabilized paperweight. Interesting forum, anyway.
My next purchase will not be with Canon, and I'll probably ask for an extended warranty.
Hi all, image, Canon sent me a link to fill out a survey, had a lot to say - don't know if it will make any difference with them- but, if you are interested, I cut-n-pasted most of the text here - if not, hope things work out well with your Canon camera:
------------------------------------------------------------------------------------------------------------
Hi...
I apologize for any confusion regarding the unsatisfactory values I posted. The repair process that was executed in Illinois proceeded smoothly. That, I would have given high marks.
I am unsatisfied with my treatment over the phone by a certain Canon manager (James) in Virgina. I felt that I had a strong case that Canon had repaired this same field failure at no charge to multiple customers. I even had over half a dozen similar Canon repair cases where there was no charge! Here they are - I could probably find more:
CL813907 CM361064 CM463768 CM053075
CM517010 CM562997 CM520225
The fact is this $500 Canon suffered a premature field failure within 2 years of normal use. After paying that much, I expected at least twice that life span. Actually, the way I treat my equipment, correction - the way I treat my *expensive* equipment, I would have expected 3 to 4 times that short 2 year life span.
I have over $3000 of Canon, Nikon and Speedotron equipment. I think it's time to move exclusively to someone who is not waisting their time making printers! That's too bad as I like the Canon firmware, control layout and features. My take away is that mechanically, Canon cameras are not well made.
By the way, I don't know exactly what comments are down on the attached notes to this repair on the Canon computers in Virgina. But I never talked to a manager named Nate. For all I know, he might be a nice guy. Most if not all of my contact with Virgina has been with someone calling him self James.
-----------------
Why did you rate “courtesy and friendliness of the representative who helped with your inquiry” a “4”. Please be as specific as possible.
-----------------
I talked to several 1st level support people in Virgina. All of which were accommodating and most were very courteous. But none were authorized to wave the over $100 repair costs.
For that I talked to James who would not drop the charge. I felt sure I had a strong case with evidence that Canon had previously performed similar if not the exact same repair at no charge. At least 1 if not more of the 1st level support people confirmed I had real repair case numbers where the charge was waved! I couldn't believe that I could not solicit the same service out of James.
-----------------
Why did you rate “effectiveness of the information provided regarding your inquiry” a “3”. Please be as specific as possible.
-----------------
All information with respect to the repair process was accurately provided. I would suggest the diagnosis could also be placed on the web along with the other repair information - not just sent in paper with the camera. Also, the diagnoses could be rendered in more detail specifying the exact parts / consumables used in the repair. As it stands, the reports are vague and, I suspect, of not much use in improving the design (this would be the real value of these reports - if you are not thinking this way, you might as well close the Illinois facility down and do your R&R in some 3rd world nation).
Also, I had asked for all parts to be returned. Only the camera was shipped back.
-----------------
Why did you rate “Your overall satisfaction with communicating with Canon regarding your repair inquiry” a “2”. Please be as specific as possible.
-----------------
As I said, I felt I had a strong case for this repair to occur at no charge to myself. But more importantly, I believed I had spent a large amount of money on a Canon product of which I expected a service life of 5 to 10 years. I felt cheated when my Canon failed at less then 2 year into normal service. Actually, less then normal as this is not the primary camera and may not be taken along as often. Evidently, I could not communicate this to the manager in Virgina.
-----------------
Please use this space to explain any of the ratings or answers you’ve provided in this survey or to provide any additional feedback about your experience with Canon’s Factory Service Center.
-----------------
There is no such think as perfect survey. And there is only so much you can do with process improvement. Actually, I think your repair process is fine. At least for anyone with internet and e-mail access.
From the customer's paradigm, Canon is inconsistent with repair costs. They will charge one customer over $100, another 20% to 50% less, and still another nothing for what appears to be the same repair. Further, there appears to be *many* identical model cameras with the same problem (shutter failure), repair diagnoses (replace shuter) and field time (about 20 month into life)! So it would also appear that Canon has a common mechanical mode of failure.
That is why I gave out bad marks. That is why I will probably not recommend a Canon camera to a serious photographer.
I would recommend you do what the customer wants. That you have Virginal participate in Quality Circle Meetings, Sigma 6 or ISO 9000 service auditing. Anything that will bring them together to treat Canon customers in a courteous, fair and consistent fashion. Note that none of these methods mean anything if the goal is not clearly set and maintained by a responsible and passionate group of people - not just managers! I recommend you find new value in the repair diagnostics (more detail) and provide better feed back to Canon manufacturing and Original Equipment Manufacturer suppliers.
And if you do not do these things - I recommend you move these expensive Illinois and Virginal facilities to a 3rd world countries where they may not provide a high quality of service but they wont cost as much.
I talked a LOT to Ameeka ... maybe because I didn't get angry, Ameeka was less rude than she was to my sis (she was still rude) ... even before I would say my piece, she would trot out a "I am not giving u a free repair" line ... must have said it about 10 times in the time I talked with her. I told her not to make up her mind before she listened to my arguments and she kept insisting that my sister was very lucky to get the 30% discount as most people get nothing.
Anyways, finally she transferred me to her supervisor James, who seems to be a person filled with his own importance. I don't know why she transferred me but not my sis but it was no phucking use. This James guy immediately started on about how I was not their customer and my sister was their customer and he could neither talk to me nor give me any information (this after I had talked 45 mins to Ameeka). He said that it was highly irregular for brothers to call on behalf of the customers (LOL) and he could understand husbands calling up but not brothers. LOL again ... maybe he doesn't like brothers. Anyways, I told him that I could get my sister to call them up and authorize her brother (me) to talk with them on her behalf but this guy wasn't having any of it. I think I should simply have lied and said I was her husband speaking, as from his babbling, he seemed to have no problems with husbands calling on behalf of thier wives but only brothers ... anyways, the damage had been done and so I couldn't suddenly convert from a brother to a husband. So I had to hang up.
These r the funny observations I have made -
1. Ameeka says my sis's camera's problem is not the same as those Nate got fixed for free .... she also says that the camera has not yet been opened up and this is a standard charge they have quoted. So how does she know what is wrong with the camera?
2. Ameeka seems determined not to give a free repair ... she comes into the conversation with the pre-determined idea of "i don't give no quarter" and hence u can't really talk to her.
3. James seems to be an ass. He is willing to talk to people who lie and call themselves the customer's husband but not genuine people who happen to be the customer's brother ... not even if the customer calls up and authorizes the brother to speak on her behalf.
4. They seem to have disappeared Nate from his duty ... coz my sis tried HARD to get to him multiple times and has never succeeded ... even requests for him to call back have been taken but not kept.
Anyways, Canon sucks man!!! Not even two phucking years for a camera that is so expensive.
I told her I would wait until the S2 is recalled and try again!
Arghhh!!!
Part of the reason I thought of it is because someone here mentioned getting an extended warranty next time (Thanks!). Another reason is because I dropped my $2000 Dell Laptop last month and KILLED it. I called Dell and told them what happened, and they REPLACED IT under WARRANTY. Sweet! I know Canon wouldn't do that!
Consumer Reports. Now I am trying to get my husband to cancel the subscription, because it sure isn't true..
Perhaps I will keep sending the camera to be repaired until I cost them $127 in shipping by refusing service each time!
Note this is in Switzerland. Repairs are not carried out by Canon direct, but through a 3rd party company. Motorman, I would hold out for a bit unless you are truly desperate for your camera.
I have been dealing with the black LCD screen and viewfinder as well with my Canon S21S.
I love my camera.
I have sent my Canon in after being told by a service rep that it is likely a sensor issue (we quickly went through troubleshooting and checking disp button).
I was told if I had issue with payment for repair, that I needed to wait for a repair estimate by email.
I'm being given the same song and dance.... she could offer a 20% discount.
I suppose I should have asked for a supervisor, but I told her I needed to discuss it with my dh and call her back so I could buy some time.
I wanted to browse online to get more info before asking for a supervisor.
Gary B- I'm wondering how you fared w/your similar situation?
I suppose I'll fight for whatever discount they'll offer to get my camera back, save receipts and hope for a service bulletin and refund for it in the future. I'm pretty disgusted with folks' experiences and will not buy another camera from Canon, but rather from a company with better customer service than this. :(
I type short letter requesting courtesy repair. Few days later received a email from canon; They will repair camera for no cost.
I also explained (to the supervisor) that I felt it was unacceptable to pay what was being asked for repair, even with a 20% discount, that only covered what I was already out, to send it in the first place. Now I find myself coming upon the holidays with my second baby and no Canon. She offered nothing more and I could approve the charges for repair or send it back to me unrepaired. I chose the latter. I cannot pay that for something that is obviously a quality issue.
Any addresses.... physical address or email that you folks can suggest so I can send in a letter?
I'm so disappointed in their service.
It's obvious there is no standard between service centers from one place to another.
Thanks
Is this address the best place to send it?
Does anyone have a suggestion about who I should send it "attention to"?
Canon USA Inc
One Canon Plaza,
Lake Success, NY 11042
Thanks
My belief is that this is a combination of electronics and mechanical where the control device died that controls the shutter and does not let any light in to the CCD to send on to the LCD to show you what it sees at the other end of the lens. Come to think now, I remember one of my old manual Canon SLR's had a mirror which got stuck down and did the same thing in that it would not allow the light to get to the film although this was a quick fix of removing the lens to reset the release for the mirror.
What I would like to see is more of the info about where these cameras were bought and maybe match the serial numbers so maybe we can start seeing a series of cameras. So far they all seem to be in the third and fourth quarter of 2005. Mine was bought at Amazon.com in November 2005 and I first noticed this yesterday after having my S2-IS stored over 6 months in a dresser drawer.
This recent comment says the Canon tech says there is a notice about this S2-IS being added to or having it's own defect/ problem, but no proof of it is every put out to the users/consumers, just hearsay. No one gets more than a verbal on this so the Canon company can disregard any word that they are giving "courtesy" repairs for some. I personally don't care if they hide behind the word courtesy or not. This is like settling out of court. By the way, how did the S1-IS get pushed into a notice? Who got that there? You know Canon did not just do it out of the kindness of their hearts.
I asked Consumer Direct (www.consumerdirect.gov.uk) and in the UK, under the sale of goods act 1979, goods have to be of satisfactory quality (SQ) regardless of the manufacturers warranty. This means you can expect a reasonable life from a camera, not less than the 2 years we are experiencing (unless you drop it in the ocean or whatever!.) The case is against the retailer (your contract of sale is with them). If they don't play ball then independant technical reports and court cases are needed. It is easier if the manufacturer admits a problem (like the CCD failures in other models) of course.
Can we get together as a group in the UK to pressurise Canon somehow? I hesitate to say it but email me at alan(dot)d(dot)wright(at)tesco(dot)net and I'll see how many of us there are. Include serial number, purchase date etc. and as much information as you see fit. If you know of any other group or forum specifically on this topic please mention that too!
Thanks.
would you please post the Virginia repair call center's phone number and extension for Antoine if you have it? I wonder if he just read S2 IS in the service note when it was actually the S1 IS?
I emailed tech support from the online site and they keep saying CCD and LCD as not being a defect on the S2 IS, but this is not what I said to them in my email and I replied back to them to correct them and they just went through the usual "this is our policy and this is what options you have" quote and never acknowledge my original words.
thanks,
Rob
Serial # is 1128806826.
I called The 1-800-828-4040 and got the Virginia center and talked with a very understanding "George" with a tech number of 2261 he did not say it was an extension, so I would not try to get him. He agreed that it sounds similar to the S1 IS, but said there are some different parts but overall it sounds like a sensor and after I asked him if he could send me a mailer he said "sure I can do that!" and that I would receive it sometime during the week. So I will keep you posted.
We received the standard $127 quote back from the repair center. I called the 800-828-4040 number and talked to the repair center, and then a supervisor in the repair center. My impression is the repair center personnel do not have the authority to authorize complimentary repairs.
You have to either start with or get switched into customer service. Once there, explain that you have an S2 IS camera that is xx months old, has not been abused, and has the identical symptoms to what is called the "Canon Black Screen Of Death" on many web sites. The customer service rep authorized a complimentary repair in less than 2 minutes. Perhaps the repair center supervisor talked to the customer service rep when the call was transferred. We have received our camera back in working order today.
Thanks for posting this information.
I'm going to attempt this once again with customer service in the morning.
We just received our UNrepaired camera back today.
A. The VA customer service center does not recognize this as more than an isolated incident.
B. If I pay now and get it fixed and it becomes a recall issue later... I MAY get a refund at that time.
C. They will not entertain the though of fixing my camera.
If anybody has any progress and knows of a better way to get things done, please let me know. It has been my favorite camera of all time while it worked but if I don't get this issue fixed, I may never look at a Canon camera again without feeling the urge to spit and curse.
Thanks,
Eeden
Cris
1. Switch the knob to TV mode.
2. Flip to picture mode, like you're going to take a picture.
3. Hold the left arrow button down until the bottom left reads 15", for a 15 second exposure. DO NOT stop at 1/15!
4. Take a picture.
5. The camera will "expose" for 15 seconds. During this time (I'd wait at least 5 seconds to give it some time), open the battery cover door. You don't need to actually remove the batteries.
6. Wait a couple seconds, then close the battery door again. The camera will power on automatically.
7. See if it is now working. If not, repeat the above procedure (note that you will have to do #3 EVERY time).
Note that this is only a TEMPORARY fix so be prepared to do this again even if it does fix your problem. In cases where this doesn't work, I suspect that physically hitting the camera might also help jog the shutter lose, but of course you risk doing additional damage to your camera doing that. You might want to look in the lens and confirm the shutter is not opening before getting physical on it.
Thanks,
Saffieinuk.
Same exact pattern: intermittent at first (which leans towards something stuck, or loosely connected, not an outright failure). Now, it's always a black image - other display items are fine in LCD and "viewfinder" screens.
Purchased 11/13/05. Tried all the tricks listed here - pulled ALL the batteries (the button cell battery is tucked in there with the AA ones, look for a little CR1220 label, and pull that out with a thumbnail. Nothing. Also tried the "take a 15 sec. shutter picture", nope.
I'm worried - skimming this LONG thread, it looks like the later posts are people being denied free repair.
1. Turn on the camera
2. Connect the camera to the TV(don't know if necessary)
3. Open the battery cover door
4. Put it back on immediately(1 sec) and wait until the camera turns on(1 sec)
3. Repeat steps 3,4 until the image appear.
Is this a hardware design flaw that can be avoided or fixed? Does anyone know details?
My sister got her camera back from Canon after the repair and paying approx 75 USD. While the service technician / customer care person never said what was wrong with the camera, she kept insisting that the problem on my sister's camera was not what Nate was fixing for free on the other camera she was referring to. The service Details description in the letter from Canon is eye-opening and eye-popping ... whichever u prefer and I quote verbatim (bad grammar and all) -
We have examined the product according to your request, and, so that the power supply did not operate properly. The PCB assembly, Power assembly and operation assembly and optical assembly were replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carried out.
Phucking amazing, huh? I guess the only thing my sister got back from her original camera was the case and strap. Firstly, if ALL THAT stuff is busted in the camera which has been handled excellently (even their factory technician could easily make out that the camera had not been mishandled), then what the phuck is Canon doing asking for money to repair it? They should be sending out a letter of apology with a replacement if they had any shame at all.
On the other hand, getting all that replaced for 80 odd dollars ... dunno whether to laugh or cry.
In response to your query, please be advised that we no official information from Canon that the PowerShot S2 IS has a common fault.
You have below a list with all the products affected by the CCD fault:
Digital IXUS II;Digital IXUS IIs; Digital IXUS V3; PowerShot A300; PowerShot A310; PowerShot A60; PowerShot A70; PowerShot A75; MV590; MV600; MV600i; MV630i; MV650i; MV690; MV700; MV700i; MV730i; MV750i; MV5i; MV5iMC; MV5; MV6iMC; Digital IXUS V2; Digital IXUS 430; Digital IXUS 400; Digital IXUS 330; Digital IXUS 500; PowerShot A40; PowerShot A80; PowerShot A85; PowerShot A95; PowerShot S60; PowerShot S1 IS.
Phoned Canon Support UK 08705 143 723 I was told to send to Canon Service centre at own expense. I'll wait it out.
On Saturday a good friend of mine opened the camera to the iris unit and discovered the problem. Over the iris unit it's something else that gets stuck and dirty. I think it's because the humidity or something related.
Either way it's a <design flow from Canon>.
So all they have to do is open the camera, clean the iris unit, and like magic it's working again. (max 2h for a trained technician)
But NO, they don't want to do this for free, they even claim they replace the whole optical unit.
Here are some photos:
i70.photobucket.com/albums/...
i70.photobucket.com/albums/...
i70.photobucket.com/albums/... <- the big problem (you can see the dirty spots)
youtube.com/watch?v=ut85MXY... <- normal movement
If your camera does not make a click sound after the lens unit opens, and you can't see a hole under the iris, when powered on, you clearly have this problem. “STUCK IRIS”
Now here's what Canon US replied: "The PowerShot S2 IS does not have any known issues with the camera. We can understand your frustration about this since you enjoyed using your camera."
If someone ever calls Canon Customer Service, after reading this post, mention it <hashwood>
I don’t argue, they make great cameras, they ask so much money, but they can’t pay a technician, because it’s out of warranty. Like someone said: “you fooled me once shame on you, fool me twice shame on me"
Now here's what Canon US replied: "The PowerShot S2 IS does not have any known issues with the camera. We can understand your frustration about this since you enjoyed using your camera."
If someone ever calls Canon Customer Service, after reading this post, mention it <hashwood>
more pictures, I couldn't add because of spam protection:
i70.photobucket.com/albums/...
i70.photobucket.com/albums/...
youtube.com/watch?v=ut85MXY...
usa.canon.com/consumer/cont...
Clearly a mechanical problem and I'll look into cleaning it myself.
Edit: Wow, I just looked at Sorin's pictures and the internals look fairly complex. I'm an electronics engineer and even I'm not sure I want to dig into my S2 IS.
I am glad to hear that some have attempted the procedure of the Tv and 15 seconds and so on but this will not always work as it did not on mine, but that means the shutter may have burrs which don't always allow it to clear so easily.
I wonder if a letter to better business or a congressperson would work.
i70.photobucket.com/albums/... <-look carefully, you can see the dirt
This is normal shutter movement:
youtube.com/watch?v=ut85MXY...
but it hets stuck.
This is totally a design error. The humidity shouldn't get in the optical unit. NEVER
Greg D: they are complex but with patience and time you can do it. Just prepare some plastic grease for the optical unit, you'll need it. I have to open the camera again to grease it. Maybe I can post some picture with the opening steps. First time it took 10h to open it, clean the shutter, and put it back. Good Luck
We settled on 50% - $67.50, which he stated was cost for the repair parts, and the labor was a wash. He also said it was diagnosed as an iris problem. It does appear the optics were replaced, the ring around the outer lens itself is a different color than I remember.
Too bad the DAY I got mine back, I read the posts on how to repair this. I'm VERY handy with tools and such (and have all the tiny screwdrivers and all that), but I didn't feel comfortable tearing into my camera. Now that I've read that others have with success, I would have.
Anyway, it's repaired, and it wasn't that expensive (cheaper than buying a new camera), so I'm barely happy enough.
Don't think it's an easy repair, maybe the hardest part is that opening the optics, you have to be in a dust free environment (very hard for home).
I just had three options, wait for Canon to admit it's their fault, look at my bad camera, or trying the repair.
Was very lucky with my friend's help...
Let's just hope that you guys from .us can push Canon, to admit it's a general problem. It's not admissible that a 500$ camera to work only 12 months.
In the meantime I bought a Nikon D40x, which I can recommend as a great replacement for a dead S2, though you will miss the zoom a little unless you get either the 55-200mm or 70-300mm lens. Having said that, you'd still pay less than you did for your S2 :-)
I called cannon support and was told "that an un-named Four letter company that begins with "S" and ends with "Y" supplied cannon with some faulty CCD chips. (that was his exact words!!!), so it is obvious that cannon is fully aware of the problem and should place this on a recall list. As for the cost of repair, it seems to me that it is up to us to strongly let cannon know that we are aware there is a known problem and it is obvious that they know it too. I suggest you spend some time writing a well worded complaint and put it in with the camera when sending it in for evaluation.
I personaly will never buy another cannon unless I get this $600 camera fixed free of charge.
Here are the instructions again:
1. Switch the knob to TV mode.
2. Flip to picture mode, like you're going to take a picture.
3. Hold the left arrow button down until the bottom left reads 15", for a 15 second exposure. DO NOT stop at 1/15!
4. Take a picture.
5. The camera will "expose" for 15 seconds. During this time (I'd wait at least 5 seconds to give it some time), open the battery cover door. You don't need to actually remove the batteries.
6. Wait a couple seconds, then close the battery door again. The camera will power on automatically.
7. See if it is now working. If not, repeat the above procedure (note that you will have to do #3 EVERY time).
I was only minutes away from packaging it up and shipping it out. BUT.... BUT it only seems to work for about 3or4mins. befor it reverts back to the "Black Screen" again, in that time I am able to take a few shots......... it is a hassle but to-day I was able to take 49 pics that were very important. YES I will still send it back as I can't go on like this doing the "Trick" constantly every few mins.
I am absolutely disgusted with Cannon over this issue, maybe they should be made to read these postings.
Too bad all these comments aren't being seen by Canon!
"Your query has been sent to the appropriate group and is currently under investigation."
Hold thumbs and cross your fingers
Also I would like to add that the problem started during Oct 2007 and I remember having the two year service plan from CompUSA. I called CompUSA at end of Oct 2007. The rep informed that since I purchased my camera on Oct 2005, and my warranty expired just a week ago then my camera is no more coverd under thier plan. She was not flexible with me at all.
On the TV mode, open the battery door, and close it after a second. Repeat several times, and luckily bring my camera back to work.
I can DEFINITELY see the iris part opened. It is stuck iris problem.
I tried the (TV - 15" - shoot - Batteries) "Trick" and IT WORKED!
If the problem occurs again and they ask me for money to get it fixed, I will try to fix it my own and...I will NEVER again buy a Canon product again.
Two people have emailed me since my earlier post.
Dear MARCEL :
We have received your equipment for evaluation and repair. We have estimated your repair as detailed below. Upon your approval and payment remittance we will start the necessary repairs. To accept this estimate, please choose from one of the following methods:
1.Online:
You can approve and pay for this repair service online at
www.usa.canon.com/repair
2.Telephone:
Contact the Canon Factory Service Center at : 1 800-828-4040 .
3.Mail/Fax
Print and fax/mail this form using the contact information above.
You can expect the repair to be completed and your equipment shipped back to you within approximately 7 business days,* from the time we receive your approval and payment. Please respond to this estimate promptly to avoid your unit being returned un-repaired.
Please note that in the unlikely event that any internal damage is found due to liquid/water, sand, corrosion, battery leakage or impact (such as dropping the unit), a revised estimate will be sent for your authorization.
The Canon USA repair facility may repair your equipment or exchange it for refurbished equipment of the same model, or for a new or refurbished equipment of an equivalent model to your equipment, with the same or additional features. Please note that recovered, remanufactured, repaired and/or recycled parts may be used in connection with such repair.
Thank you for purchasing Canon products and for allowing us this opportunity to serve you.
Best Regards,
Canon Factory Service Center
CANON UPGRADE PROGRAM
Canon has a special program for its valued customers.
As an alternative to repair you may now purchase a refurbished POWER SHOT S3 IS for $175.00 . Call our Customer Care Center at 1-866-443-8002 for more details.
This offer is subject to availability and the Terms & Conditions of the Program in effect at the time the offer is accepted. Upgrade orders must be placed by phone. Do not mail checks or credit card information.
IMPORTANT: THIS E-MAIL IS FOR REPAIR ESTIMATE APPROVAL OR REFUSAL ONLY. PLEASE CONTACT CANON'S CUSTOMER CARE CENTER AT 1-800-828-4040 WITH ANY QUESTIONS CONCERNING THIS REPAIR. PLEASE DO NOT REPLY TO THIS EMAIL.
*Actual times may vary. Seasonal volume or repairs requiring special parts may add more time.
--------------------------------------------------------------------------------
Examination / Request Details:
Summary of Charges:
NO IMAGE ON LCD.CHECK ALL FUNCTIONS,REPAIR TO GOOD WORKING ORDER.
Flat Rate Repair Charge
(Parts & Labor Included)
$ 119.00
Service / Work Type:
Charge , Repair
Sales Tax
$ 7.14
Equipment Received:
POWER SHOT S2 IS
Serial #:
0928500309
Shipping
$ 8.00
P.O.#:
Accessories Received:
Total Due
$ 134.14
NO STRAP/NO BATT/NO MEM CARD/NO BOX/LENS HOOD
The repair charge indicated represents a standardized cost, enabling Canon to provide repair estimates free of charge.
I had the same problem with my S1 IS in December. I sent it in to Canon Canada before Christmas and yesterday they sent back a new S5 IS.
Sweet!
roburrows
Rank: Apprentice
Rating: 0%, 0 votes
I think we need to read between the lines of what kumarvarun is saying.
I too had the "black screen of ", I too called Canon who told me there was no recall for the S2 IS and they could not guarantee a free repair - then I stepped out on faith, filled out the form linked in the above post explicitly requesting a courtesy repair, and I just got an e-mail that they are going to fix it at no charge. Very Happy! Clearly Canon is not comfortable committing to a free repair sight unseen, but they are doing their best to make it right.
Thanks kumarvarun.
There was a post on this site (I can't find it now) where someone else from SA got a free repair at Canon SA. Have a browse through and see if you can find it. You may come right through the local Canon.
My S2 was also bought in SA in October/November 2005(Makro)
Best of luck!
Having read your web submits may I address the issue of information gleaned from internet forums, we are unfortunately not able to comment. The free speech ideals of the internet means that many forums contain comments, whether justified, confirmed or conjecture, we are unable to comment. As far as Canon Europe is concerned, there is no known fault with this product. Therefore any repairs required outside of the initial warranty period would be conducted on a chargeable basis.
I would like to take this opportunity to explain that as service is a labour intensive industry, manpower levels require a high level of technical training and substantial infrastructure support to maintain the required standards. Also, as technology advances the components within the camera become more sophisticated in line with customers requirements for a higher quality output. Unfortunately, this has to be reflected in the prices charged, as I am sure you will appreciate.
Whilst our products are extremely reliable, as with most Electro mechanical products, failures do sometimes occur. As your Canon POWERSHOT S2is is now outside of the initial warranty period any repairs would be carried out on a chargeable basis. The cost at the Canon service centre has been set at £96.00. this will include a full repair, service and clean and a further six month warranty this also includes return carriage.
I suppose many of us should assume that we've spent $500.00+ on a product that should have had an "expiration date" of 13-24 months on the package.
I'll be shopping Nikon next time.
I think I'll also be sending a letter to Consumer Reports, as I'm sure many of us did lots of research before making our purchase. Consumer Reports should also include customer service in their grading of electronics.
If somebody can help me, it will be very appreciate.
Thanks
I'm going to wait it out.
I'd like to again thank Diane G., along with all the other good folks who submitted info to help the rest of us with our S2 repairs.
So, I am thinking about doing that since I have some experience in fixing cameras. But I am just not sure if a manual opening the iris will make the camera work afterwards. According to some reviews here, Canon replaced the whole optical unit, which means it may be not a simple fix.
Any ideas?
I just talked to Canon and they said repairs are typically $129, but are willing to let me upgrade to a refurbished S3 for about $190.
I tried the fix recommended earlier of switching the exposure to 15 seconds and opening the battery compartment, but that only works sometimes and for only a short time. According to the discussions the options seem to be:
1. Push Canon to repair for free.
2. Pay $129 for a repair which most likely won't last very long.
3. Try to clean the camera iris myself.
4. Wait for Canon to offer a recall on the S2 and then send it in.
5. Scrap the camera and buy another brand. My mother-in-law has a Panasonic Lumix 10x with Leica optics that seems to have most of the features of the Canon including stabilization and only costs about $240 or so, not much more than a refurbished S3. There must be a lot of other options out there too.
"We have received your equipment for evaluation and repair. Based on our initial examination, we will start the necessary repairs at no charge to you. You can expect the repair to be completed and returned back to you within approximately 7 business days* from the date shown above. There is no need to respond to this notice."
I have an S2 IS. Maybe I'll be able to use it for awhile.
Thanks to everyone posting on here.
Yesterday on January 28, 2008 I've received a replacement S5 IS for my S1 IS, FREE of any charge.
The message from Canon, was that they had ran out of necessary components to continue the repair, so I was given a replacement.
It took a total of 2 weeks from me shipping it to them, until I've received my replacement.
Also, to people looking forward to buy a Canon Powershot S series, don't be afraid after reading this forum. The percentage of failure for these cameras are probably very small. I have another Canon S1 IS, that I had bought brand new in 2005, and has never failed me. The one that I'd sent for repair was one I've bought used from craigslist. The funny thing was that I had paid $20 for a used Canon S1 IS with the black screen problem a few weeks ago, and was able to replace it with a new Canon S5 IS through Canon repair service.
So now I have a S1 IS and a S5 IS.
I would have to add one more comment that the replacement of the S5 will now have me go shopping for new memory card(CF -> SD) and a new camera bag(The S5 is quite a bit bigger and heavier than the S1). I guess this transaction wasn't completely free.
Here's the link with the recall info as stated above in the forum:
usa.canon.com/consumer/cont...
1) I emailed customer service, carecenter@cits.canon.com, about my S1 IS with a bad CCD sensor, and pointed at the recall notice on the above link.
2) They emailed me back, saying sorry, and telling me to go through a series of very simple tests to make sure the CCD is at fault.
3) If the CCD is at fault, reply back with your name, address, etc...
4) They will send a shipping label for you to use to ship it to them using UPS shipping service. I think some people do get a physical shipping label from the postmaster. But they've emailed me on Friday and said that they don't ship on weekends, so they've emailed me a digital shipping label, which I printed out myself.
5) Package the camera by itself, you could remove memory cards, battery, lens cover, camera strap, etc... They just need the camera. Make sure the camera is padded, so that no physical damage will occur during shipping. You have to supply your own shipping materials(box, tape, bubble wrap, packaging peanuts,...). I also included a copy of the email for reference. The shipping label already contain enough information for Canon employees to identify who's the owner of the camera.
6) Drop off the camera at a UPS pickup center.
7) You should receive a letter or email from Canon repair center, 7-10 days after you've dropped off the camera. (This depends how long it took your camera to reach Canon.)
8) You could check the status of the repair on www.usa.canon.com/repair, if you have the Repair Number that they will send you in a letter.
9) Wait until they ship back your camera. There may be a surprise when you open that big box, and realize your old camera isn't inside. But instead a retail box of the S5 IS sits buried underneath all the d*** packaging peanuts. To your utter disbelief and sheer excitement, you hurry up and open the retail box for the S5 IS to make sure, it is in fact a S5 IS sitting inside, and not a wolf in sheep's clothing. You will let out your first grasp of air, after a full 10 seconds of suspense opening the box that holds your camera. You are filled with excitement when you hold in your hand a S5 IS. The LCD screen is humongous in comparison to the S1. The new black color steers you to criticize the silver color of the S1. You have finally come to the realization you have a new camera that is far superior to your old one. The next thing to do is take some more pictures, and life goes on.
And these are your directions to getting your S1 IS replaced with a S5. Good luck guys, and BIG thanks to the people for creating this thread.
They're NOT the same.
The CCDs are made by Sony, so Sony get the bill for the new replacement S5 they send you. The optical unit is Canon's responsibility (as if they knew the meaning of the word!).
Dead S1 = new S5 it seems.
Dead S2 = cross your fingers, you might get a free repair if you're lucky.
I'm still enjoying my new Nikon though :-)
Anyways, I refused to pay and requested the camera back. Will try to fix by myself or will eBay it.
It's my third Canon camera. The first one was SD200 - excellent camera, still working and making great photos. Then SD630 - here the problems started. Came out with famous lens error, so have to sell it on eBay. Now S2 failed. I think, it was my last canon camera ever.
Your answer depend on wether you believe if a compitator's camera can replace Canons's or not!!
From Sorin's earlier posts I determined that the problem was the stuck iris and his "fix" got me going again, however, had to go through his method each time I turned the camera on and often had to do it many times before camera worked properly. Not very practical long term.
Called the technical support number and as expected got nowhere with the support person. As suggested I asked for a supervisor, who would not agree to a courtesy repair. Best he would do was offer a free mailing label. He said he could not make any comittments until the camera was examined. Sent it to the repair facility with a request for a couurtesy repair and instead got mailed back the standard "Repair Estimate" requesting $127.00.
Thanks to suggestions in earlier posts on this thread I then called Customer Service at 757-222-9002. Explained the situation to Mike, the customer service rep. Told him I liked Canon products, was a long time customer, was disappointed with the problem with my S2 and the company response to date. Told him I had seen from internet posts that many others had the "black screen of death" and that the company had offered others a courtesy repair. Without any further discussion he accessed my history via the Order Number on the Repair Estimate and authorized what he called a "one time courstesy repair". Thank you all for the advice. Otherwise I doubt the outcome would have been successful. Good luck to others fighting this battle with Canon.
Anyone know how we can get a class action going?? Maybe we can all pitch in a little, and start a dedicated website to this.. Im sure a lot more people than the ones we see here, are having our problem!!
pcworld.com/article/id,1247...
www.canons2isproblem.com, www.canons2issucks.com, etc?
I have no problems paying for a year, so lets get the ball rolling here!!
You may download all the photos first to make it easier to follow. It's very helpful, although missing some steps, and I also had to figure out how to assemble lens unit, since that part is missing from the guide. When I opened lenses, the whole setup just felt apart, so I had to spend several hours trying to make it back.
Today I tested the camera and made several hundred shots - it's working like new.
It works like new, but for how long.
I contacted canon france today and I asked to have a reparation free of charge. Now I'm waiting for the answer. If they don't accept I will go and see a consumer defenser.
im upset about canon cameras , a bought 2 cameras, and both of them with problems... ;/
I wonder if I can let the camera fix or better upgrade at Canon US to the IS 5S for 129/190 USD as written in this forum. Any opinions about this?
I had a Canon Powershot S1IS that developed the “Black Screen of Death.”
After seeing this blog, on Jan. 28, 2008 I called the Canon Customer Support Center at 1-800-828-4040 informing them of my difficulty. The service rep immediately knew what I was talking about. He offered a refurbed unit for $180.00 which I declined. On Jan. 29, I received an e-mail containing an Evaluation Request form and another message with instructions and a prepaid Return Label. I immediately took the camera to the Canon repair facility in Elk Grove, IL. It was only a 30 minute drive. I asked for the camera to be shipped to me when the repairs were completed.
On February 5 I got an e-mail saying the repairs had been completed and the camera was shipped on Feb. 4. On the afternoon of the 5th Fed X delivered a NEW S5IS at no charge.
At the bottom of the packing list was a note:
Service details
We have examined the product according to your request and determined that there was a failure. Unfortunately, the parts needed to repair the unit are not available, so in order to minimize your inconvenience we are replacing the whole unit.
One could not have hoped for a better outcome.
Roy W
cgi.ebay.com/ws/eBayISAPI.d...
cgi.ebay.com/ws/eBayISAPI.d...
I filed a complaint on the consumeraffairs.com site and today received this reply from them:
"Your complaint has been selected for publication on our site and will appear within the next 48 hours.
Even if you are not able to achieve satisfaction individually, you will at least have the comfort of knowing that thousands of consumers will see your complaint, perhaps enabling them to avoid a similar misfortune. Also, our site is visited regularly by law enforcement agencies, local and national media and consumer organizations and we work closely with all of them to help identify consumer concerns."
Let's see if anything happens. My S2 is at a repair shop waiting for the "yes or no". They want me to pay 7 quid +vat for P&P to return it.
S2 black screen. From the above posts determined it to be the iris problem, as it was closed. Called Canon, they said bring it into (Mississauga). Tried the TV / 15 second exposure / battery removal, proceedure for a second time, just before leaving to take it in. After 3 repetitions it worked! I'll wait for it to happen again then take it in for repair. If they try to charge me I'll present them with the 158 pages from this board that I printed off. If they fix it for one they should fix it for all provided it is the same issue.
For issues like this the web is great.
After put the camera to work again ( TV/15 seconds, batttery removal, on/off several times, etc), everyday I have to take some pictures. Usually I put in 'interlalometer' and get 5 to 10 shots within 60 minutes of 'interval time'. I've been doing this for 6 months and the camera is working perfectly. If I forget to do this for 2 or 3 days, the black screen returns and I have to do the same process again. It's a bit annoying, but for me is better (and cheaper) than to risc send the camera to US.
Sometimes I think the camera is lazy... I have to put it everyday to work, otherwise it 'sleeps'.
Also, why is it if one declines the repair then Canon will return the Camera free of charge, but if the repair is accepted then the return shipping is over $8.00?!
This camera (S2 IS) is ranked
* 7th of 43 in 5 Megapixel
* 34th of 60 in Canon
* 46th of 102 in Under $150
* 19th of 47 in Extended Zoom
Not by anyone on this forum!!!
Got mine back today from the repairshop unrepaired. They wanted £150 to repair. I'm hanging in to see how long it takes Canon to wake up.
Those ranks are by people without this problem.
My S2 IS was next to my best Canon camera of all times till it lost the display and Canon not responding to all customers in the same way and admitting the problem and just fixing all that are submitted free of charge. We canon users aren't looking for a fix to something we caused. It is a defect in their camera and it doesn't have to happen to all of them for it to be a defect.
About mid February, I first saw the problem. At first, I thought that I had screwed up some setting (I am no expert, and I haven't used many of the features), but eventually, I knew that the camera was defective. I had owned the camera for more than a year, so I knew that it was out of warranty. A Google search for "cannon s2 black screen" produces a link to this thread as the first hit! After reading this entire thread, I gave Canon a call at 800-828-4040 and described the problem. Here is the sequence of events:
Feb 22 - Placed call to Canon and was told to ship the camera to Cannon Factory Service Center, Elk Grove Village, Ill.
Feb 25 - Shipped camera (included a letter making a case for a "courtesy repair" - not sure this was a factor)
Feb 28 - Tracking indicated that the camera arrived at Canon
Mar 5 - Received standard reply from Canon stating that the repairs would cost me $119 + 8 shipping or the option to get a S3 refurb for $175.
Mar 7 - I phoned Cannon again to argue that I didn't think that I should have to pay for the repairs. The first person that I spoke to had nothing but the canned response "its out of warranty, you have to pay", so I asked to speak with someone else. I was transferred to Nate (supervisor frequently mentioned in this thread). Nate initially stated the canned response, but I explained that I used the camera infrequently and though it was more than a year old, it had taken fewer than 100 pictures and had always been handled gently. He agreed to have the camera inspected and repaired without charge if it showed no abuse. You Da Man Nate!!
Mar 8 - I am waiting for further progress. The Canon web site allows tracking of a repair and it currently show the status as "Completed" but "Not yet shipped" and that it will be delivered to me within 4 business days.
Thanks to everyone who has contributed to this thread. I would not have found my way through Canon's web without your help! I hope that this helps someone else! In all it cost me about $7 to ship the camera to Canon and I spent about 30 minutes total on the phone and probably more than an hour on this forum.
By the way the status on my camera shows that it has been repaired and shipped and it should be delivered tomorrow. Good luck!
I am pleased that Canon did the right thing in this case. I hope that others in my position can get the same treatment. Thanks once again to those that preceded me on this thread and showed me that there was light at the end of the tunnel.
If you bought a camera that was supposed to be working and it doesn't, you should contact the seller and demand a refund.
Canon should be able to fix it without an original receipt. I bought my Canon S1 IS used with the black screen problem. I contacted Canon, and since my camera was officially recalled, they told me to send it in. I didn't need a receipt. And a week later, they've sent me a Canon S5 IS.
The issue you had with your S-one-IS is covered by Canon.
The issue many of us are having in this thread (and often not getting repaired as a courtesy) is with the S-two-IS.
HTH
Canon PowerShot S2 IS @ 2.33 year old. Black screen. Workarounds posted above in this discussion thread did not work...
2/2_/2008 - Called Canon to complain about issue. Received the standard answer is that it will cost ~$135 to fix it or ~$175 to upgrade to a refurbished S3 IS.
2/24/2004 - Called back and complained again. Somehow managed to get Canon to pay for return shipping.
2/25/2008 - UPS label arrives via e-mail.
2/26/2008 - Sent camera out.
2/28/2008 - Receive generic repair estimate for $135.26 total.
2/29/2008 - Called to complain. Asked for supervisor. Eventually spoke to Jim. Repair estimate lowered to $71.89 total.
...
3/11/2008 - Called again. Immediately asked for supervisor. Transferred to Tier 2. Asked for supervisor again. Talked to Jim again who would not back down. Asked to talk to his supervisor. Finally ended up talking to Canon Customer Relations who offered a one time courtesy repair.
3/13/2008 - Received notification that camera has been repaired and shipped.
3/14/2008 - Received camera. Working fine now. Letter states:
"We have examined the product according to your request, and, it was found that the optical assembly was inoperative images could not be output. The optical assembly was replaced. Other electrical adjustments, inspection and cleaning and parts replacement were carried out. It also says "this repair is being provided to you as a courtesy only, "as is", and without warranties of any kind, express or implied. Furthermore, Canon USA will not be responsible for any damage, cost, expense, loss, or inconvenience as a result of these repairs."
As you can see, this took many calls, lots of time on hold, and a lot of persuading. I would recommend asking for supervisor and then ask for Customer Relations. Good luck!
My S2 IS was also puchased late 2005 in fact 8th October 2005, and also came and went as you mentioned. None of the "Fixes" worked for me. I've had the ridiculous quotes and now I'm waiting for something to happen. Unfortunately I like the Canon cameras and so far my A720 is 100's. So I'll wait and see. In the UK we've had no joy from Canon, as some have had in USA, S. Africa and a few other places.
I'm going to try emailing them through their website this evening and see where that gets me.
After a while my wife asked what I was doing on the computer and when I explained she reminded me that I had purchased a Circuit City exteended warranty. Believe it or not she even had the paper work in the files! They will replace or repair it for free within 10 days and have sent me a box with shipping label. I rarely get warranties but for some reason I did on this... lucky for me!
The sad thing about this whole issue is that I've been a loyal Canon fan for 40 years! I still think the S2 is a great piece of equipment except for the iris. And for the first time ever I'll look seriously at the competition closely before I buy another Canon. It is extrememly tragic to see another good company go down this path of short-sightedness. Hopefully, after enough complaints they will offer a deal similar to the S1 repair. And even better; hopefully they will quit producing defective products and then ignoring loyal customers that just want them to stand by the product. Most states have a statute called an implied warranty of merchantability. It basically says that regardless of the warranty or lack therof the product needs to work. It very reasonable to expect an iris on a $500 camera to last waaaay more than 2-3 years. I have an old A1 that still works! Those that still have problems may want to start referencing this in your complaint. Maybe a Canon attorney will get the message and educate the rest of their crew on their obligations relative to implied warranty of merchantability since nobody we have access to seems to care about their reputation anymore.
Best regards to all!
My second call went to a James in Virginia. I feel for st20, who had a terrible experience with a James, but my experience was much better, either because the guy has gotten better, or it's a diff. guy. I researched several individual responses on this thread and read them to him, asking for a prepaid shipping label, which he went ahead and agreed to send. He gave the same spiel as for Barry McBroom, saying that they have to look at my camera first, and see that it's not damaged due to some fault on my part (I am EXTREMELY careful with my $500 camera!). But if it is the CCD or the optical assembly, they will cover it, because I quoted from several of the people on this thread, and quoted their experiences.
Thank you all for this valuable information. Information is power, especially when the problem is caused by no fault of our own. Diane, if you're still reading posts, I will update with my information so that we have another case as proof that the S2s can have faulty ccds or optical assemblies. Even though 100+ threads here are, I'm sure, less than 1% of Canon's sales for S2s, we should not have to be charged to replace faulty parts.
Thank you Marvin, Bruce L, and so many others for your specific and valuable posts.
Mine is an S3 IS, bought in the US from Dell site. After clicking around 100 pics, in India I get the glorious 'black screen of death'. I contacted the Canon Service Center in Mumbai, and they say that the problem has not been listed for S3 IS model hence it cannot be refurbished or repaired, free of cost. They gave me a costing of around $200, for which i can easily get a Sony camera without these frustating issues.
Any possible buyers, BEWARE before buying Canon products. The issue has been happening for years now, but Canon is unable to come out with a resolution, even for its newer models. The only option for buyers is change the Vendor.
Regards,
CB
There is a site for a complaint form to be filled out at the top of the page if anybody hasn't..
Last what I remember, the Canon Service Center had informed me that Canon India is not associated with Canon USA and hence the warranty is not applicable in India. Is that true? Is there anything I can expect from Canon India or escalate to Canon USA?
I never brought it up and I told him the shutter was sticky closed. And then admitting to that some of the S2's were having CCD issues. Oh well I'm happy. He said I will have my camera in 7 to 10 days.
I called canon, sent the camera back, and receieved the standard email saying it would cost $135 to fix.
Called Cannon again and got the same answer BG got, 20% discount is the best they can do. Requested to speak to an her supervisor and was able to get a one time curtesy fix.
Thanks for everyone's sharing info on this thread!
I explained that it is unacceptable for the optical assembly to be faulty in hundreds of their cameras, and not be covered even out of warranty; a $500 camera, if treated well, should last 5-10 years. I am now going to call the BBB and file a complaint (thx alaskanspawn for reminding us we can do this). While we're at it, let's notify the FCC, the QHP, and the Account manager at SL&Z!!! J/K, I just had to throw that in there, with the made up QHP & SL&Z. I'm not even sure if the FCC covers digital cameras, but I will check if they do. Thanks for all the valuable posts. I will not back down on this one, not when I invested more than half the price of what we paid for our fridge (it, by the way, has now lasted over 10 years and is going strong)
I also filed my complaint and request for a free courtesy repair at
usa.canon.com/consumer/cont... , thank you for the info Jill.
So there you go...when all else fails, get in touch with your local BBB and wait for the call from Canon Customer Relations. Good luck everyone! Here's the number for Canon Customer Relations 866-886-1901 but I won't give out Juanda's extension as she was very helpful and doesn't deserve to get bombarded by calls :-). Not sure you can just cold call that number but it's here for reference just in case.
Alaskanspawn, I'm so pleased to hear your experience. It's crazy that I'm having a completely different experience with the same people!!!! I agree about bombarding people with calls, I won't try to reach "Juanda" specifically. I will wait until the BBB calls me back as they did you, and attempt to go through them. I only feel bad because I accidentally typed the wrong date when I filled it out, making it look like I've owned the camera for a year instead of 3. They'll think I was trying to be dishonest. Shoot. I've been completely professional with everyone I've spoken to.
Obviously, it's a manufacturing defect on this product, I don't want to pay the extra money for their fault, what should I do?
Called 630 250 6500 (Elk Grove Village IL center) number, but it sent me to Virginia since it's after business hours. Am on the phone with Wesley (female), who has been very pleasant, as I have been. Ok, Wesley just patched me in to someone else. I was friendly and again, jestful, and also was quiet, letting the supervisor ask me questions about the camera and explain to me things, which he did about the diff. between the S1 problems and the S2 problems. He seemed very knowledgable, I worry to put his name out because it looks like it's just hit and miss, and if one person starts getting bombarded, they'll probably re-route calls away from them.
So here's how it went. This supervisor went over my notes, also pointed out that I was given a 50% discount, which I declined. Asked me what he could do for me (that's always a nice start!).
I explained that I have gone through online posts, and that I have cut and pasted 24 different posts of "courtesy fixes" that include people's case numbers, dates, serial numbers, and exact details of what has been happening with their cameras; and most that I copied over into a file were cameras that stopped working at least a year out of warranty. I voiced that I understand anyone could say anything, so I only made copies of ones that had verifiable data. I explained how some called in, even three years out of warranty, and were offered courtesy repairs, while others were flat-out denied regardless of how hard and long they worked with people. I basically ran through all of the excuses I have been given in all my other conversations w/ Canon support, and explained that these cases all were covered regardless of every one of those excuses.
This supervisor interrupted me and asked, "What is is that you're asking for?" I explained that I'm simply asking for a courtesy repair on a flawed S2 part having to do with the aperture. Although I read to Wesley a couple of individual comments of people's dialogues where customer support people allowed for courtesy fixes, I did not quote any of these to the supervisor.
His answer: "I can't cover it under service, I can't cover it under warranty," and explained why not for each of those. "But what I will do is a good-will repair for you." He then went on to explain how it would work, that they would start on it tomorrow. I really appreciated his willingness to help me out, and thanked him very much. I believe I will send in a specific thank you note to him at the Virginia call-center for standing behind the Canon product and doing the right thing.
The bottom line: Listen to Shigadeyo. Be persistent and keep calling. Be polite, keep your integrity. I don't agree with Scott's posts about being dishonest; they know when each serial number is sold anyway, it's tracked. Be honest about when you purchased your camera. If you want to email me personally and get a copy of the cut and pastes I made, as well as the highlights, let me know in a further post, and I'll send you an attachment.
Also, when I kept a cool professional tone this afternoon, it still seemed to net me no results. Tonight I spoke as if I was speaking to a friend, pointing out their side as well as mine, and showing understanding for their situation. There's no magic answer guys, but DON'T GIVE UP. Maybe the next rep, or the next supervisor, will hear you. The good news is, when the BBB contacts me, I can name the person who did hear me out.
It's the principle of the matter here, not the time it took me to get Canon to fix their faulty part. The time was worth it, and I feel vindicated. Thanks for listening to my rants!
I sent in the camera to the service center and received the standard email, quoting a repair cost of $137.64 (including sales tax and shipping). Also, the option of buying a refurbished S3 for $165 was also included.
I called the center and asked what was wrong with the camera, but they couldn't say. I asked for a courtesy repair, and was immediately transferred to supervisor Keith. Keith gave me the standard response of there being no advisory out for the S2 and so it is a charge repair, no matter what I put to him. Obviously he knows what's going on because he said, 'I don't know where you're getting your information from, if it's online, you have to take that with a grain of salt'. He said he can only deal with my issue and my case and cannot speak to other cases. He would barely listen to my explanation as to what was wrong with the camera. They can't even tell what the problem is yet. His thing was either pay, or they can return the camera.
I asked who else could I speak to. He said he can link me with Customer Relations, but they will take 2-3 business days to contact me and I will be getting the same response. I said I'll take my chances.
08-04-2008
24HRS later and Canon Australia have agreed to repair the camera free of any charges, so a good result.
I purchased this camera in August 2005. The camera is 2 1/2 years old so I have no warranty.
The camera looks like the day I purchased it; It has no scratches and is in like brand new condition.
When I take pictures it has horizontal lines going through them. When I take pictures outside they are very washed out or hard to tell whats in the picture along with horizontal lines. I also have problems when zooming in on a subject it goes blurry and also there is battery drainage issues. Does anyone know what is causing these problems?
I have spoke to canon support and they say it is not a ccd issue and they cannot guarantee that this would be covered. They also said they could not diagnose a problem with the photos I sent or over the phone. They asked me to ship it to them so they can look at it.
I had to pay for it to be shipped to canon on April 3rd. The camera arrived there on April 7th and I haven't heard back from them yet. We'll have to wait and see what happens.
That is exactly what I thought and told canon customer service on the phone. They said they didn't use the same CCD sensor in the S21S camera as they did in the S11S and previous models. They also said since it wasn't on the list it they can't guarantee that it would be covered as a warranty issue. They said that they needed to see the camera to check it out. So I paid to have it shipped there. So we'll see what they have to say.
Note: I just checked my E-mail and they have sent me a Canon Canada Customer Support Survey!
I didn't even get the name of the rep, but I explained the situation, and the person was well aware of this site. After a bit of back and forth, I was granted the 'one time' goodwill repair.
THANKS TO ALL, and thumbs up to Canon. They are reading and responding, and I hope they recognize this is really not a consumer use issue. There could be other problems, but this Black Screen of Death is a real issue.
I can't wait to get back my camera. I just hope it doesn't go bad again, and if it does, I'll head for the S5.
Thanks again to all who posted, and for those who haven't yet, please do, and to those trying to get their camera fixed, Canon, please extend the common courtesy.
Order number CO 418645
Repair complete date April 7, 2008
Parts pick ticket #6274: 1 Optical Unit
Don't give up! Gather specific data that goes with your camera (I found 12 different posts with cameras that were at least 2 years old; mine is 3 yrs old--I also had names, dates, and order numbers) rather than just referencing this thread in passing.
I then stated that if it's not the CCD what is it and he could not tell me. He said they would not know until they got in to repair it. So I asked how he was able to determine it was not the CCD in is "Evaluation" and not determine what it was. I also said that if I had to pay for a repair I wanted to know exactly what I was paying them to repair and he stated that they don't do that. "It is not like taking your car in for a repair" that would be like requesting a surgeon to open you up and give you details about what your illness was before he did anything. That's a bunch of rubbish and I will not stand for it. Power to the customer. I will write the BBB and furthermore, I subscribe to Cunsumer Reports and just got their annual survey in the mail so I will spread the news reguarding this defect and how Cannon continues to deny any defect and wants to apparently start making profits on repairing their shooty product. I am not finished with Cannon yet. I will being calling and talking to the Customer Relations people on Monday. I will not pay over $100 to repair a $500 camera that is only two years old and has barely been used.
2 1/2 years old. I had to call back to see what was wrong as they didn't specify on the invoice and all I got was it is something to do with the Optical unit. It might be failing and they might have to replace it. I also tried to speak with Nate and they said they didn't know of anyone by that name. I asked to speak to a supervisor or a manager and they said they would call me back. It takes approx. 2 days or sooner for a call back so I will update when I hear something.
Anyways, in 2 days, you will get a call, and they will tell you thats the price.. and thats it..
BOO to Canon Canada.
en.wikipedia.org/wiki/Canon...
CS
My S2 has returned from Canon Australia, repaired free of charge although out of warranty. This was on the invoice:
Canon repair center: 1 Thomas Holt Drive, North Ryde, NSW, Australia
Model: PSS2IS
Serial: 1148700658
Part Number: CM1-2717-000
Part Description: Optical Unit
Work Completed: Dismantled and replaced listed part. Adjusted as required. Reassembled, cleaned, checked and tested. Note: Due to age and condition of the unit we have repaired unit at no charge
Thanks to others who have added to this site as it certainly helped with my request to Canon.
Tom
Have you called Canon Canada?
My S2 took one week to have repaired. As I live in country Victoria the post is normally a day late.
Regards
Paul Mortimer.
Wondering if you could help us Canadian customers here with the issue. After speaking with Canon Customer Service in Canada, they refuse to believe this camera has an issue, and when you send it in for repair, they send an invoice back saying its $149.00 + taxes flat rate fee for fixing this model of camera. I have already sent in my camera in January, and told them to ship it back without fixing, but now that CS is having the same prob, and is here, i am fuelled again. I refuse to pay Canon to fix this manufacturing issue. I know i have the optical unit problem because TV mode trick works.. Anyways. to make a long story short, they dont' actually diagnose issue until you pay them, but... refuse to help me over the phone because the camera is not physically with them anymore. When you try to reach some kind of management.
Anyways, i have compiled a list of 'people' at Canon Canada, not sure who they are, but when i google "Kazuto "Kevin" Ogawa", the new CEO of Canon Canada, i found some email addresses. If you could just kindly tell them about this issue, and link them to this website, it would GREATLY appreciated!! Maybe we could start compiling even more address's worldwide, and forward them!! There is power in numbers!!
customer_repair@canada.canon.com
wdoyle@canada.canon.com
hpaterson@canada.canon.com
imacfarlane@canada.canon.com
nstephenson@canada.canon.com
Thanks for your reply! I spoke to Canon Australia and today posted the camera for free asessment... My camera is 2.5 years old and definitely out of warranty, will see what Canon says.
Tom
However, I think mine is slightly different than what most seem to be experiencing. Mine would appear normal when I first powered on, and the would get the black screen after a single picture. I could turn it off and then on again, and I could take a single picture.
What I did was to put the camera into panoramic mode (where you stitch together several photos - it's the icon just above the TV camera on the wheel). I took a "black" picture as the first, and to my surprise it showed an image for the second picture. I took a second and a third picture, then set the camera back to "program" mode and the image display worked for picture after picture. I turned the camera off and on again several times and was able to take multiple pictures without problem.
I won't be surprised if the problem comes back. If my home remedy stops working, I'll have to get back to Canon.
My problem started 'slowly' as well.. at first it was occasional, then it just gets worse, only thing that works for me the tv trick now :(
DIRECT FROM CANON USA-Canon USA does not monitor, confirm, endorse, or attest to the accuracy any information posted on third party web sites. It seems many customers are overwhelmed by the barrage of information (or
misinformation) being posted on unregulated, non-Canon web sites.
Unfortunately, this is not something over which Canon has any control.
We are able only to confirm the performance of our products based on our own testing. Canon USA has made no announcements regarding any "known issues" or "defects" with the S2 IS. This camera has not been recalled, and no service notifications were issued for this model.
So you may ask...why so many complaints? Why the SAME exact description of the problem by almost EVERY post here?
Thank You Kimbooly for your post it has inspired me to begin to fight to get my camera repaired. I have been using an A400 as well as the S5 IS for the last 7 months, but I çan't stand to see the S2 IS sit and rot.
I just spoke with a rep at the Illinois Center and she is sending me a label to send the camera in. I guess I will see what they are offering me once it gets checked out.
Kimbooly please email with your cut and paste document....thanks!
More to come.....Thank You
When I first got the camera out of the B&H Photo box, I first saw the black screen. I turned it off, changed the batteries, and then turned it back on. Still a black screen. I soon learned a habit of turning the camera off and on several times before I could take pictures.
I had a revelation this past weekend when regardless what I did (change batteries, change memory cards, turn off and on a dozen times) the camera continued to have a black screen. I was supposed to photograph a sporting event. I ended up borrowing a friend's S3 that had no problem with either my memory card or my batteries.
This morning, I brought my camera, batteries, and memory card to work. My IT guys performed the basic troubleshooting: take off lens cap, check the display settings, and reset the camera by holding the menu button down. They were very disappointed to report that there seemed to be something wrong with my camera. So, finally, I googled "powershot S2 black screen". I found this forum.
The end result:
1. I called Canon and spoke to Joe who said I should send the camera in. He said the service bulletin applies to the S1, not the S2.
2. I emailed Canon requesting a free shipping box and a courtesy repair for my camera
3. I tried the TV trick and got the camera to work.
4. I turned the camera off and back on several times and the TV trick seems to have stuck for now
5. I have used my entire work day researching this problem that I really had not acknowledged to date
Thanks for all the good, useful information. It is likely that I will send the camera to Canon if they send me a free shipping box and guarantee my repair will be free. I will report back if they give me a free repair.
BTW - when I emailed them, I mentioned that ever since I got the camera I have bragged about the quality of pictures the camera takes, and that I persuaded 1 person to buy an S3 and another person to buy an S4...
Not so funny and ironic turn of events - it was the person who I persuaded to buy the S3 who I ended up borrowing from last weekend :(
Thank you for writing to us. We value you as a Canon customer and
appreciate the opportunity to assist you. I am sorry that the PowerShot
S2 IS has a black screen.
We?ve determined that only certain models are impacted by the CCD issue
and only under specific environmental conditions. This program does not
apply to other models and symptoms. The PowerShot S2 IS is not an
affected product.
Since the camera is more than one year old, it is out of warranty. We
have two options available: you may participate in the Canon Loyalty
Program, or send the camera in for repair.
The first option is the Canon Loyalty Program. This program allows you
to replace your current camera with a refurbished Canon PowerShot S3 IS.
The refurbished unit offered through this program carries a six month
warranty. The cost for this program is $165, plus $10 shipping for
Second Business Day delivery. If you are interested in this option,
please reply to this message and include and/or confirm the following
information:
1. Full Name:
2. Physical address:
3. Telephone number with area code:
4. Model of camera and serial number:
5. Date of purchase:
Upon receipt of this information, we will create a record for you in our
system and provide you with a case number. You will be required to call
a toll-free number to complete the upgrade process; that number will be
provided with your case number.
The second option is to send your camera in for service. If you prefer
this option, please forward your digital camera to the Factory Service
Center shown below. When shipping your camera, please be sure to remove
the memory card and battery. You are not required to send any
accessories or manuals when shipping the camera. Be sure to include
your name, street address (no P.O. boxes, please), telephone number, and
a letter describing the issue with the product.
As we do not provide RMA numbers for service, we suggest using a
trackable and insurable service (i.e. UPS, Federal Express, Priority
Mail) to ship your camera. Please package the camera very securely to
prevent damage during shipment.
Please send your camera to the following address:
Canon Factory Service
1440 Chase Ave.
Elk Grove Village, IL 60007
Telephone: (800) 828-4040
Business Hours: Monday - Friday 8:00 a.m. - 12:00 midnight ET, and
Saturday 10:00 a.m. - 8:00 p.m. ET (excluding holidays)
Upon arrival at the Factory Service Center, your camera will be logged
in to our repair database and assigned a repair number. Next, the
camera will be examined and you will be advised of the findings.
A written estimate will be sent to you at the address that you have
provided. The repairs to your camera will not begin until you approve
this estimate and make payment arrangements. If, after receiving the
estimate, you do not wish to have the camera repaired, please inform the
Factory Service Center of your decision as soon as possible. If you
decline the estimate, the camera will be shipped back to you unrepaired.
When the repairs are complete, the camera will be shipped back to you
via Federal Express or UPS. The length of time for the repair will be
dependent upon the nature of the repair and availability of parts, if
needed. Usually, repairs are completed within approximately ten to
fourteen business days of payment.
Once you have confirmed with your shipper that the camera has been
delivered, you are more than welcome to contact us for repair updates.
Please include your name, address, and telephone number, as well as the
serial number of the camera, in all repair status inquiries. If you
prefer to check the repair status by phone, please see the above contact
information.
The standard labor cost to make the repair is $127 Parts may be an
additional cost. Cameras damaged by liquid, sand, or applied pressure
or force may have a considerably higher repair cost, depending on the
results of the Factory Service Center's evaluation.
Please let us know if we can be of any further assistance with your
PowerShot S2 IS.
Thank you for choosing Canon.
Sincerely,
Christopher
Technical Support Representative
Although i don't want to pay the $75, i will do it. Hopefully there will be an official recall on this product, and i get my money back, but Canon Canada seems to be very difficult on the issue. I am assuming this is coming from head office anyways. I will give Canon my hard earned $75 + tax, because i've got a $700 camera acting as a doorstop right now. After that. thats it.. i will personally never buy anything from Canon again, and persuade anyone i can not to buy either. Why buy from a company who can't stand behind their own product?
I feel this is very petty on Canon's part, and is a $75 savings really worth losing customers who actually will spend some bucks to have good equipment?
I dont' think so..
I live in the U.S. and own a PowerShot A300. I notice the majority of you are having totally black screens but my problem was a little different so I thought I would let everyone know that It's also included in the CCD failure. My problem started with lines running across the picture and a purple/pink shade covering the whole, or bottom of the picture. This only happened every once in a while (at first), one minute it was fine the next I'd have purple distorted pictures. It progressively got worse and happened more often, but my screen never went completely black. One trick I found was if you pointed it directly at a bright light source It's like it would reset itself and go back to normal.
I purchased this cam probably the end of 05' this problem started in August of 07' I contacted Canon after I found out about the CCD failure via email and they promptly sent me an email back asking me to do some troubleshooting. I answered them back and didn't receive anything. With the holidays getting close and a pressing family issue at the time I let it go at that point. I emailed them again April 14th 08' explained again and forwarded our previous emails to them, they promptly sent me an email saying they were sending me a ups label to ship it to IL for repair. I put it in the mail on April 16th and received an email on April 22nd saying they got it and they are going to repair it for free. I will update when I get the camera back.
Anyway, thought I would share my experience in case anyone else has purple pictures.
Since the problem's such a common experience and Canon continues to deny it's a defect in the S2 SI, has anyone considered that Canon may have manufactured them so that the same part intentionally wears after a certain time of use to acquire more money from repair costs? It would explain why they continue to deny the problem exists then only to sometimes give some people their so-called "courtesy repair" after trying to get them to either pay for the defective (or intentionally defective) part plus labor or push sales of a refurbished upgrade. Or are they only denying it exists to avoid more money loss if they were to officially announce it exists and a recall?
Whatever it is, it's their wrongdoing and their future sales are going to suffer the more people hear about this. If they were wise they'd admit it because with the current economic problems people are especially going to be wiser buyers and weigh this against them in their camera purchases.
Bamakodaker
------------------------------------------
Service / Work Type: Charge, Repair
Equipment Received: POWER SHOT S2 IS
Serial #:
NOTE
Accessories Received:
Original Box|No Strap|No Battery|No CF/SD Card|
Summary of Charges:
Flat Rate Repair
Charge 149.00
(Parts & Labour Included)
Adjustments -10.00
Sales Tax 17.88
Shipping 10.00
---------------------------------------
Total Due $166.88
The repair charge indicated represents a standardized cost, enabling Canon to provide repair estimates free of charge.
Repair Warranty workmanship and materials are guaranteed for 3 months to be free from defects under normal use.
Defective parts in this product will be repaired or replaced with new or comparable rebuilt parts.
----------------------------------------
I called Canon customer support to see what was wrong with my camera and they said the optical assembly might be failing and may be defective and have to be replaced. I spoke with customer support several times and said I wanted to speak with a canon supervisor or manager. The supervisor called and said I was getting a good deal as the optical assembly is worth just over $200.00 to be replaced before labor cost. I told her I was unhappy with this and wanted to speak with a manager. When I spoke with the manager I was offered half price $75.00 plus taxes. The total to have it fixed is $84.00. Plus the camera will only have a 3 month warranty. I was told it could take 20 to 30 days before I got it back but they said they would put a rush on it. Wow I was not happy about paying this to have a over $700.00 dollar camera fixed but what else could I do use it as a paper weight. LOL
I thought about it and finally agreed to have it repaired on April 18th and my credit card has already been charged but no word on my camera and or when I will get it back yet.
I will let you know what happened when I receive my camera back. Maybe one day there will be a recall and all of us that had to pay will get reimbursed.
Thank You!!! Tony B for all your help and support during this issue. It was greatly appreciated. I know we didn't win totally but at least we put up a fight and got it for half the cost. I hope all works out for you and please keep me posted on what happens with your camera as to what was fixed, ect...
This list is a great resource!!!
bamakodaker
In South Africa all Canon products are repaired by Cameratek and according to them this camera does not have the same problem as the S1 with the CCD. As the camera was out of it's warrantee, I’ll have to pay for all quotes and repairs. This costs could be more effectively spent on a new camera. I threw the camera in the cubboard, hoping that one day Canon will issue a statement that the S2 will also be repaired free of charge, like the problem with the S1. After more than a year I took it out this weekend and tried the abovementioned proposed solution again, but to no avail.
Some people on the forums suggested that the problem is a stuck iris. This give me the idea of warming the camera. I have put the camera on my car's dashboard, which was parked in the sun with a outside temperature of about 22 degrees celcius. After about an hour I took it out and put it on the washing machine which was busy with it's spinning cycle. I repeated the procedure of taking a photo on TV mode with the timing on 15 seconds and opening and closing the battery chamber. To my amusement it worked the first time. I supose the fact that all components inside the camera was warm and the vibrations on the washing machine turned the stuck component loose again. The colour returned to the screen, at first it was very bad quality photo's, but as the camera returned to normal temperature, the photo's became normal again.
At last it was working again. I will make sure to take at least every week photo's, because previously I only used it twice a year when on vacation. I supose not using it may have contributed to the problem. May be other people who also have the same problem can try it out. Just make sure that it don't get to hot, as some other components can be damaged. Please let us know if this variation worked.
Thanks to everyone here for the info (special thanks to Paul Mortimer) and thanks Canon!
Good luck to everyone with black screen!
I got my camera back today.
The cause was unknown. They had to replace 2 parts in the camera.
The parts replaced were the PCB ASS'Y and the OPTICAL UNIT. They also checked and adjusted all unit. Cleaned.
I had to pay for shipping and half the cost of repair. Maybe there will be a recall and I will get reimbursed. Well case is closed for now. Hopefully I won't have anymore problems. I am happy my camera is back and finally working.
Glad to hear you had a good result.
I'm glad too. They have changed optical unit, same part number as yours.
"Work Completed: Dismantled unit, suppllied and fitted listed part. Cleaned shutter unit, adjusted as required. Reassembled, cleaned, checked and tested all operations. Due to the age and condition of the unit we have elected to repair free of charge."
I think I'll send them a thank you letter, won't hurt and might encourage Canon to do more free repairs.
Tom
bamakodaker
Following words are for Canon representatives:
In meantime I bought new camera (not Canon one of course). I also bought new printer. I helped to chose cameras for couple of friends as well. Guess what? Anything but Canon. Seems like you have not attend any refresh marketing course for a long time and forgot all about goodwill.
Another victim from Hungary! The Hungarian Canon service refuse to repair my camera free! They would like to repair my camera for more then 300 USD. So I decided to repair myself using Alex instructions! After 6-7 hour I can repair my camera! The shutter was cleaned! Thank you for your help!
My S2IS gets black screen every now and then. Only fix (for me, for now) is to turn it off and on again. Seems like the iris doesn't open all the time. Sometimes after a shot or two, it'll stay shut. I know it's the iris..as I can hear it open, but sometimes I don't hear that click sound. From the posts, it seems like I can expect this to get worse. Probably problem with some lub used aged with time and turned sticky or something. If something electronic's broken....I doubt it'll even open, or get worse with time.
I'm also from Canada, and after reading all these posts I'm not sure if it's worth it to get it fixed if I had to pay.
I'm from Toronto, skimming through the posts, seems like there's a service center in Mississauga.
With shipping and all...seems like it'll cost me (if I'm lucky and after lots of hard work of complaining) about $100.
Maybe it'll just be worth it to get a new camera....like the sd1000 if I can find one....that one costs around $150.
But it's really sad it has come to this....as I have all these toys for the s2is.
really wishing that if I did get it serviced that they'll offer me the s5is like that post with the s1is....but doubt that'll happen....at least not in Canada....I'll be happy if they'd offer me a s5is for around 100...but nah....
*sigh*
guess I'll just sit around and watch the s2is age and get worse. so much for a pro-sumer camera...not so pro anymore...
I don't believe it is normal for cameras to have holes for microphones/speakers is it? Or even if it is normal, this camera may have (ha!) been designed poorly, allowing the air too close to the lens assembly. So maybe those holes are exacerbating this problem. It could be those holes are allowing atmospheric contaminants in, or the oxidizing effects of air are quickly aging and gunking up the lubricant.
Do you think it would be a good preventative measure to put electrical tape over all those three holes to make the camera airtight? Or is there some beneficial reason for allowing air to get inside the camera? Perhaps it helps it cool down maybe? I would think the camera's surface would allow for plenty of heat dissipation though.
My camera is in such bad shape now though I'd probably need to try to get a "courtesy repair" before doing this. The iris opens, but the shutter must be so sticky now that it overexposes pretty much everything with any degree of light at all (i.e. outdoor pictures during daytime are not possible anymore). I don't know if I have enough confidence in my camera skills to try cleaning it out myself per the instructions some people have provided.
Does anyone know if anything different is actually put in the camera after their "courtesy repair" of replacing the optical unit? I would think if this part is still of the same basic design of the previous part, the problem will inevitably resurface again after 1-2 years. But maybe if I got the optical unit replaced, then put electrical tape over the holes, that would extend the span of its useful life? Possibly useful information for others who recently repaired their cameras as well.
I'm in Canada and got my camera fixed for half price the total was 84.00 taxes included. The original quote was 176.88 with taxes.
Plus I had to pay to have it shipped to Canon Calgary for a cost of 19.39
Also Tony B got his fixed in Canada for the same price as I did.
I sent mine off to Canon Calgary and I believe his was fixed in Ontario.
My camera was showing horizontal lines on all the pictures taken inside and pictures taken outside looked overdeveloped very white and washed out looking.
For my camera:
The cause was unknown. They had to replace 2 parts in the camera.
The parts replaced were the PCB ASS'Y and the OPTICAL UNIT. They also checked and adjusted all unit. Cleaned.
Tony B had the optical unit replaced, adjusted and cleaned.
For what I had paid for the camera it was worth getting fixed.
Hope this helps!
After talking to CS, and agreeing that if we had purchase an extended warranty at time of purchase, it would have been roughly the same price.
Also, i noticed that someone gave CS a thumbs down, that was totally unfair, she has done nothing but help in this thread (as far as dealings with Canon Canada) and that was totally uncalled for. If you weigh out the difference between paying $75, and having a camera, or spending $0, and having a paper weight, it puts you in a tough position. I promise you though, i personally will never buy canon again, and i will do my best to convince anyone that wants to, to not.
Thanks for the thumbs up! Just a quick note on some info on the PCB Assembly. I did some checking around and found out that the CCD Sensor is included with the PCB Assembly. I wonder if my CCD sensor failed as well and they aren't saying anything.
This is the following web page for that PCB Assembly part number:
ru.eetnordic.com/product.as...
I am not sure how to tell if the optical unit (Part # CM1- 2717-000) that was replaced if it was failing as I didn't have the black screen. I guess it was just in the beginning stages and because the other part was failing as well I only had picture problems showing up.
Just a quick note:
I am not sure what my next camera will be. Just let Anyone purchasing a camera of any brand know I highly recommend you purchasing the extended warranty. I checked out Future shop and they have a 4 year extended warranty on there digital camera's
At any rate, we all need to complain to the BBB. I never expected anything to come out of complaining to the BBB but they do seem to watch it and the more that happens the worse the company looks. This is something no company wants and eventually they will cave and admit to the problem. Keep pumping complaints into the BBB and for those outside the US, if you have a similar system use it.
I just talked to someone on the phone. He said that "no. this is not a KNOWN issue with this camera." He said he had HEARD of this happening though on these. I'll bet he's HEARD of it.
Well he did agree to send me a prepaid shipping lable so they could "look" at it and let me know how much it would be. He said it could "POSSIBLY" be affected by the KNOWN CCD Image issue and they MIGHT cover it if that's the case.
Well lets just see what happens. I'll update more as I know.
Thanks for the information!!
-----
18 april 2007 8:05
3 people rated this answer helpful, 0 people rated this answer not helpful
Heres how I managed to make it work. I set the camera in TV mode, set the shutter at 15 sec, click to take a picture and during that 15 secs I open the battery. When the battery is inserted again the camera works and I can take pictures. And the camera works. Maybe it needs a little exercise.......
It's clear that it's a mechanical problem.
---
I cant understand why everybody here is ignoring this? It worked great for me! It is indeed just the shutter thats sticks, you can see it when you look in the lens, normally it's just black when powered on (like you look in somebody's eyes, you look into the body), when the S2 is powerd off, you see the diafragm and the shutter behind that. Well, if the problem occurs: even when the S2 is powered on, you still see the shutter. It doesn"t open anymore, so, there is no light entering the body, so no light falls on the sensor, so, nothing is showed on the displays. I didn't call canon yet, because now the problem is solved (took 200 photo's in burst modus without a problem), but when you call and give them this specific information, they CAN'T deny their responsability. Seems unlikely that this is caused by dust or sand, as it is very deep in the lens, and there has been taken care very well over the camera, like most users in this forum... It is a little design problem, every body can make... even the best.
I'm not sure what you mean that "everyone is ignoring this". I think it is pretty clear that the problem is either a mechanical (or at least electro-mechanical) problem with the shutter. I had the "optical unit" replaced, which includes the lens body, shutter, aperture and associated electrical components. It is NOT the CCD. In fact I tried the 15 second exposure test as suggested at least 50 times to no avail. One thing I will note when I did the 15 second exposure the resultant image was very slightly grey, as if a tiny amount light leaked past the closed shutter on to the CCD. In fact this might be another good way to distinguish this shutter problem from the CCD issue. (I have I do understand that CCDs can spontaneously create an image through noise, esp when the amplifer is at high gain - say ISO 400, so it may not be as useful as I thought.
Clearly this problem is not occurring enough to drive Canon to do a product-wide recall. But also they seem to willing, at least in some geographic regions, to do the repair for free. At some stage however I imagine Canon might start putting this issue down to just normal "wear and tear" (say more than 3 years old). But hopefully those that are seeing the problem now will get looked after. I am wondering whether in fact they may have recognised the problem before they started making the S3 IS? I *think* that the S3 IS has the same optics (at least spec wise) as the S2 and it could well be those that are getting the repairs are in fact getting a new revision of the optical unit.
Interestingly I was telling a colleague from work who has the same camera of my problem and then how it was fixed. She hadn't used the camera for about 4 months, so she said she would check hers. Sadly she also now has the BSOD - hopefully Canon Australia will look after her as they did me.
Canon will not add the S2 IS to the CCD recall, because the problem that people are having is *not* with the CCD. From my experience and those others that have an S2IS and had a "black screen of death", is that the part being replaced is the optical unit, particular because of a stuck shutter. Please review the picture in i17.photobucket.com/albums/... and confirm whether or not you have a healthy shutter.
While it would be good for Canon to issue a recall on the S2IS I think they are unlikely to, if this only affects 5% of users or less. (Think of the maybe tens of thousands S2 IS sold and the number of people reporting faults here). However it would be good for Canon at least to make a statement that they confirm that this is a design fault and will do related repairs for free (at least up to a certain period of time)
Thanks for your advice. I think you are right. My point is the S2 owner could act together to report to some agency for the Black Screen issue. Canon should take care of it for free since it is absolutely design fault-as you said. Now Canon deal with each owner separately and differently. Not everyone get it repaired for free. Is it fair? The answer is so clear. Thanks for your concerning.
After fretting all night over the thrice transferred phone call I bought an Olympus today with
a 20x optical zoom and told Canon to ship mine back which they agreed to do w/o mention of charge.
They did offer a 20% cut in the rate during my call. The supervisor was completely uninterested
and patched me over to their customer relations folks. I hope the Olympus holds up!
When I called Canon to ask about a repair, the tech person (Tory) was very nice but said he could not do it free of charge. It would be $119 plus shipping. I asked for a supervisor. Felicia came on the phone and was very clear that because some person had posted on a forum that Canon would fix the problem for free, that person had ruined it for everyone. "Canon would not confirm there was a problem. A customer posted that information, not Canon and the Canon person had just been nice to that particular customer," Felicia said, "and now that information getting posted meant that Canon could not do anything about it for others."
I believe that Felicia's words clearly imply that the DO know that there is a problem with this model but they don't want to deal with a widespread recall or product advisory statement. It was also clear from Felicia's tone from the outset that she had been trained to deal with the "black screen of death" complaint and she was not going to budge.
I am REALLY TICKED OFF. Today is a Saturday, so I will wait until Monday and call again. I posted information to the consumeraffairs.com site just now.
And another thing that ticks me off, is that they asked for all my information early in the conversation so now they know I've already called one and complained. Darn it.
Last night I had been trying the 15 second exposure open batteries trick, to no avail. BUT I just read that the key information AND IT WORKED!!!!! I don't know how long it was stay fixed, but it is open now.
Here's the deal: Put it on TV mode, turn it to 15 second exposure. Now, push the button to take the picture and BEGIN COUNTING TO 7 IMMEDIATELY. While the camera is still "taking the picture," open up the battery case and re-close it. I did this three times and the last time, it worked and now the iris is unstuck.
So, it's key NOT to wait until the camera clicks after the end of the 15 second-exposure picture and THEN count to seven. No, count to seven immediately upon pushing the button to take the picture.
Also, I took a ton of pictures randomly to get the iris moving and they're working. I turned the camera off and then on and the iris still opened.
Good luck!!
Just checked the Consumer Affairs .com site. Found this, but don't know if it will help.
A class action suit has been filed against Canon in New York and actions against the other companies are likely, according to attorneys familiar with the situation.
The companies say they will repair the cameras if the chips fail and have listed the affected models on their Web sites. But they have refused to issue a broad recall, saying that not all of the chips will fail.
It doesn't sound promising.
I am from South Africa and experienced the black screen problem with my S2 after 3 years of happy snapping. Send my camera to Cameratek (official Canon repair shop in RSA). The repair quote was more than R1800 and they said that they will have to replace the optical unit. This is more than half the price I paid originally so I did not accept the quote. Still had to pay R180 for the investigation/quote. I am quite sad about the whole state of affairs and doesn't know what camera I should buy now since my faith in Canon is more or less lost.
Thanks for the consumer report you filed with us recently. We appreciate your telling us about the situation you encountered.
Your complaint has been selected for publication on our site and will appear within the next 48 hours.
Even if you are not able to achieve satisfaction individually, you will at least have the comfort of knowing that thousands of consumers will see your complaint, perhaps enabling them to avoid a similar misfortune. Also, our site is visited regularly by law enforcement agencies, local and national media and consumer organizations and we work closely with all of them to help identify consumer concerns.
Thanks again. We appreciate your sharing your experience with us.
ConsumerAffairs.Com
11400 West Olympic Boulevard, Suite 200
Los Angeles, CA 90064
I am from South Africa too. I am experienced the black screen problem with my S2 after 3 years too.I've sent an e-mail to Cameratek, I am still waiting for their reply. I don't know if they would charge as same as your cost.
I'm urging EVERYONE who has EVER had a problem to contact the following places: ConsumerAffairs.Com, Better Business Bureau
Email: inquiry@newyork.bbb.org
Web: newyork.bbb.org
This is the address I found for my area--there are quite a few Canon HQs listed.
Also don't forget Canon Customer Advocacy. Thanks for any help you can give to all of us Canon customers!
Let's be fair. The Nikon is great but also more than 3 times the price of the Canon S5 IS
fixya.com/support/t295396-c...
Comment by frozen80, posted on Jan 18, 2008
I have found a solution for my S2IS black screen. The problem is the iris is stuck. I don't know what cause this, it could be dust or wet air or both.
The solution is:
1. Move the camera to TV mode(the wheel with AUTO,M,TV,...)
2. Set the exposure time to 15 seconds(15")
3. Take a picture.
4. After 7 seconds remove the batteries and put them back on.
5. Repeat the procedure until it works.
Note: You could also just quickly remove the lid of the baterries and put it back on.Also repeat the above several times until it works.
Comment by KTJ95, posted on Jul 19, 2008
This technique actually WORKED FOR ME!! Yippeeee!!
But one key piece of information: start counting the 7 seconds immediately after pushing the button to take the picture. Don't wait until the whole 15 seconds are up and THEN count. No, push the button, count to 7, open the battery door WHILE the camera is still "taking the picture."
I did this three times and on the third time it worked and opened up the iris. I turned the camera off and then back on, the iris was stuck again. So I did the technique a couple more times and got it back open. Then I took a million pictures to "exercise" the iris. Turned off the camera, waited five minutes and then turned it back on - iris still opened! Yippeee!
Good luck!!
I have also not noticed any problem SO FAR with the quality of the pictures.
My sincere hope is that this will help us limp along until Canon gets some ethics and recalls the model.
My S2 IS showed the black screen problem after 18 months. I called the hotline. After some back and forth on the phone the support person said, it was probably a problem with the CCD sensor, I should send it to a contract repair shop, Canon would cover the costs.
I got the camera back after some weeks and it worked fine again. According to the repair shop they fixed a non functioning shutter.
9 months later the black screen problem was back! I sent email to the Canon support. They said I should talk to the repair shop, but since I didn't pay for the repair there's no warranty to it. They adviced to sent it to the repair shop and ask them to take a look and potentially repair it for free. I did so, but the repair shop told me, this is not a known problem. For 35 Euro (appr. 60 USD) they could provide a cost estimate for fixing the problem. I refused the offered and asked to get the camera back without repair.
In the meantime I found this forum and was hoping to fix the camera myself using the TV mode trick. Having the camera back I tried the trick for about 100 times, but it didn't work for me.
However, based on the partially successful stories in this forum I emailed the Canon support again and told them about this problem being a known issue with the camera, referencing this forum and expressed my frustration about Canon's handling the issue. Canon did not acknowledge the issue, but offered to take a look at the camera themselves. So I sent the camera to Canon Germany. After about one week I got it back repaired with no cost to me (apart from my shipping costs). The papers coming with the camera they repaired the shutter and costs were covered under warranty. But Canon did everything in their communication to avoid acknowleding this was a known issue.
Thanks to everyone in this forum. Without the information here I would have given up much earlier.
I think I will sit on it and hope it gets added to the list of free repair. When it comes back next week Ill try the above mentioned trick.
I promised an update and sorry for the long delay. Canon really did nothing for me other than to offer to escalate the issue after I complained about the $149 charge. I ended up using my store warranty that I purchased from Computer City. It worked superbly! They had the camera back to me in 3 days and it works fine. The ironic thing is that I went shopping and looked at all the similar cameras offered by competitors. Canon is still superior for the price in my opinion. So if I buy another one I'll get the extended warranty again.
Best regards to all.
Chris
I filed a complaint with the Better Business Bureau, and wrote a letter to the president of Canon telling him he had lost a loyal customer of 30 years. (True, we have used Canon cameras in our house since the late 70s.)
A week after that, I started getting calls from Canon, first from Customer Service, then from someone calling on behalf of the president of Canon. I have been telling everyone that I talk to that Canon needs to do the right thing and issue a Service Notice for the S2. I've never had a Canon camera that was rendered useless in less than 3 years.
Good for you! I'm also an old time Canon customer. I can't believe they are treating their loyal customers this way. I still like their products better than the competition but I'm unwilling to keep doing business with them until they start deserving loyalty again.
Regards,
CB
Now you see, you have to fight for your own right. They will not do it so easily.
Now I took lots of pictures with it to test. Hope my case can be helpful. Remember BBB. This is my first time dealing with BBB.
.
I WILL NEVER IN MY WHOLE LIFE BY ANY CANON PRODUCT ANYMORE. This was a lesson learned.
I had mine fixed 5 months ago. paid for it myself since Canon Estonia didn't do it for free. Now, it's broken again!!! Same problem. I can't believe it. This time they better give me a new camera. and I will never buy another Canon again.
This is what worked for me at least, hopefully for good.
i am in the uk and cant believe my S2IS no longer works.
i contacted canon and they dont want to know about the issue really.
i have tried to reset it as described, but the images look rubbish once i can use the viewfinder again
can this be cleaned by someone with a bit of techical experience?
any screenshots/steps to open/clean it would be appreciated, unless it needs a replacement part?
thanks
Today it fell maybe 8" while turned off and now I get the dreaded E18 message and my lens is stuck out. No way Canon is going to fix it because it looks like a monkey went nuts with it it the jungle, so I will be opening it for an autopsy and maybe even a repair if my luck with this camera holds, but I find it unbelievable that I have never had the black screen issue. Figures my shutter is solid as a rock...
For the amount of abuse I have given this camera I will definitely be buying an S5IS no matter what.
Bought S2IS in 2006, and the problem begin to appears 2-3 months ago. Thought it was because I didn't use my camera for a while or bad battery. I changed the battery but the iris is still getting stuck sometimes open but most of the times close. Try other technique like opening battery cover whil taking picture or with the camera on. Trick is working but only for 1 or 2 pictures. And also not really good for everyday use. I already check with my camera dealer he knows the problem but only offer to send the camera to canon for 20$ and he expect a 150-200$ repair. I will try to contact Canon Canada tomorrow but with the information read here, I doesn't expect much from them and I'm ready to contact the OPC in Quebec city to fill a complaint. 600$ camera out of order after 2 years and this isn't normal.
that they were paying for repairs.. The guy I talked to. said that the support , fix-it deptartment will, determine, if I have to pay for it or not.
I love this camera, even though , I've taken less then 600 pictures with it.
that they were paying for repairs.. The guy I talked to. said that the support , fix-it deptartment will, determine, if I have to pay for it or not.
I love this camera, even though , I've taken less then 600 pictures with it.
Dear everyone, sorry about that repeat mess. To all the people just now realizing that they have problems with their camera, we ought to unite. I have one son who buys all the equiptment for a major University....and is the head of the department. He's going to help me out, I think. I have an older son, who builds computer "tools" worth millions of dollars....for people overseas. I raise the meat you all eat.
I bet no one knows that as a beef producer...we have to be certified......Well Canon knows they have messed up....they ought to pay for this problem. Its a defective product It's defective.....They can AFFORD TO FIX OUR CAMERAS......
I have some good news and feedback!
I logged a call with Canon, and they said they could not help me as the S2IS was not on their list of cameras with known faults in the UK. I did express my unhappyness, and the person in the call centre took my details to pass on.
About 1 week passed before i was contacted by customer services, again them not prepared to help. I did mention that there were 100's of users in the same position as me with a S2IS, and 'threatened' that my next action would be to report this to watchdog.
within 5mins of consultation with a manager they were happy for my to post my camera in and they returned me my camera in working order with some replaced parts!
POWER TO THE UK PEOPLE! :)
Let me know if you need more details.
Dazza
Just called Canon, the service is very poor. They only want my to pay more money for for an upgrade.
Regards,
Eugene
hust202@yahoo.com
sriramblox.blogspot.com/200...
Now I’m looking for a new camera and I really don’t think I’ll be looking at another Canon. Oh and the other thing they offered me over the phone was refurbished cameras for the same price as a brand new ones, plus you have to pay shipping. I think that is a joke also, I would never buy a refurbished camera with someone else problems.
Better Business Bureau of Greater Hampton Roads
586 Virginian Drive
Norfolk, VA 23505
Phone (757) 531-9400
Fax (757) 531-1388
www.HamptonRoadsBBB.org
Here is the information you will need regarding Canon's information (needed by the BBB when you submit your complaint):
Canon I. T. S., Inc.
850-K Greenbrier Circle
Chesapeake, VA 23320
PHONE: 757 579-7120
I would certainly mention this website when you file your complaint (I even included a link to it when I filed my complaint). I am very appreciative to the BBB and I am very appreciative to Canon for repairing my camera. I wish everyone the best of luck with getting your repairs made. This camera is a wonderful camera and I am so happy to have it back in working order!
Thanks to all (esp. Sorin H) for great advice and help with a curious problem. I have had great luck with this camera and want to keep it awhile before updating.
If enough of users get to Canon via the BBB they will feel the pressure and get off their ...
I own another "Blackie" S2 IS.. The camera was bought March 2006. The camera was rarely used until June 07 when the black - stuck iris took place. I took my camera to the Greek Authorised service center -Intersys- where they informed me that it needs 260euros to have it repaired (more than half of the camera price). I got really frustrated and put the camera back in the box and stored it on a shelf... Today, by randomly searching I ran into your website, and decided to give it another try (not with the Greek dpt). Therefore I sent an email to Netherlands explaining the situation and asking for a full repair of my camera for free. The camera is scratchless and it seems brand new, because I have only used it up to 15 times till the time it went black..
I am happy to see that Canon US is assisting its customers but sad to say that things happen differently in Greece.
Anyhow I will keep you posted
Elias.
Afters speeking with costumer services of Canon Canada, they ask me to send my camera at Montreal center for evaluation. So for 20$ I send my camera with a letter explaining the situation and a link to this website so they can see that it's a regular problem with this camera. They just sent me a letter saying that it cost 150$ + tx for repair. Really unhappy, I've contacted the repair center and I'm waiting for a call back from the supervisor since the agent wasn't able to help me. I also contacted the BBB and they ask me to send a formal notice to Canon Canada requesting a free repair of my camera. And if this doesn't work I may fill a complaints with them. But that's about it. Or else I can got to the court but thats to expensive for me and I already lost a lot of time and money with this.
To be continued...
Four hours later, I got the e-mail in the afternoon. So I am happy for that. I have packed up my camera and will send it out tomorrow. I hope I'd get the same good service some of you had received. I'll post what my result is.
BTW, none of the above home remedies worked for my S2IS. I think this camera needs periodical use to prevent its optical unit from getting stuck. I had not used it for over 3 months, which is unusual as I used to use it every couple of weeks. I love this camera. I have taken, maybe 50,000 pictures with it.
:(
Credits go to my friend Cream who made the repair, I just was an assistant. You must have a lot of courage to open the camera to the shutter point. To be honest, I still have 2 screws left from that repair, lol, we just didn't know where they belong.
But, the camera works, that's important.
PS: Again, I think I will repeat myself, when you talk to Canon, tell them that they just have to open the camera and clean the shutter. THEY MUST DO IT FOR FREE, because it's their fault that it's getting stuck. That area must be completely sealed.
take care!
Fay - don't give up, do exactly as Yvonne instructed and you should be okay. Best of luck!
Thank you for contacting your BBB regarding your complaint.
We regret to inform you that your BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of your BBB's Purview.
So I'll receive my S2IS back in 15 days, unrepair and with a 30$ bill for shipping. Thank you Canon I now have a nice 600$ paper older. It's over for me I'll stay with Nikon from now on.
I got an e-mail back today asking for $149 to repair my S2IS that I sent in with Canon provided shipping label. So I called them and asked to speak to Nate or Sofia (she was nice and gave the free shipping label last time -- I also hope that by giving her name away I am not getting her into trouble at Canon). The guy who I spoke to said he could not do any transfer. After I pointed out to him that they were able to do it the last time, he reluctantly tried to find Nate or Sofia. They were not available, he came back. So I got transferred to someone at their Illinois repair center. It was Beth who answered the call.
Beth was not helpful (maybe that's what she was told to do). She gave me the same story about how unreliable blogs and internet postings can be, and that this is not a CCD connection issue. I told her that she's right on the CCD part, and that it is an issue of the optical unit not being sealed properly. I also told her that this is a defect of Canon. She then said this only happens to a "small" number of Canon customers and that a recall was not warranted. I disagreed and told her that I was pretty sure sooner or later it would happen to everyone because the shutter was not sealed. I pointed out to her many got a free repair from Canon, even though some had to take the mater to BBB. And I told her that I hope I did not have to go that far. Since she could not help, I asked for Nate again. She said Nate is not there (removed, or just away from his desk, I don't know) and I had to talk to some other supervisor. I asked for one with good track record, which Beth again said she can't do any pickings.
After put on a long hold, I talked to some random supervisor. She asked me about how long I had it (I had it for almost 3 years), and said Canon appreciate loyal customers like me. She did not ask further questions and said would remove the charge from my repair as a one-time courtesy fix. I should see the charge being removed in 4-5 days and receive my working camera in a few weeks.
It seems Canon still tries to please their customers. It gave me a good feeling, even though I did not like Beth and the first male agent I spoke to. They should be taken off the phone for their attitude which to me is almost rude.
I send them the last email, and from now on, I will seek for my legal rights and see what can be practically done...Of course, I will publish the incident in European and Greek Magazines.
Really Sorry that I trusted Canon again
My camera is now in great working order. I did notify the BBB that Canon fixed my camera after I had filed a complaint with them.
Best of luck to all of you - utilize the BBB as Yvonne instructs in her 10/16 post - it worked for me.
"To Our Valued Customer:
We have received your equipment for evaluation and repair, as detailed below.
Based on our initial examination, we will start the necessary repairs at no
charge to you.
You can expect the repair to be completed and returned back to you within
approximately 15-20 business days* from the date shown above. There is no need
to respond to this notice.
Please note that in the unlikely event that any damage is found during the
repair process, an estimate will be sent for your authorization.
Thank you for purchasing Canon products and for giving us the opportunity to
serve you.
Best Regards,
CANON CANADA INC.
CUSTOMER SERVICE CENTRE"
That was on Wednesday. On Friday the sent me another email requesting confirmation for a $168.00 repair bill before they would proceeded with the repair. So I called them and mentioned the email they sent me on Wednesday and I was told that it was sent by mistake, and that I would have to pay for the repair. Are they kidding!
So now, I have put calls into the VP of Canon Canada, Sr. Customer Service Manager, and also have spoken twice with the Technical Support Supervisor Andrew. You know they know there is an issue with these models, but because there is no Service Bulletin they want your cash! Oh, and I like the fact they deny that there are folks on the forum's all over the world having the same problem with this model. Go figure!
So now I have to wait and see if they will do the right thing and repair my camera for free.
Smells like a Class Action Lawsuit, there seems to be enough people! Just thinking out loud.
All week I have been told that the problem could be one of the following: CCD, Optical Unit, Wiring or as the Customer Service Rep stated just today, it could be half a dozen things!
Canon stated that my lens needs replacing, which is the optical unit. Wow wish they would make up their minds.
"for DIY dismantling of S2 IS this might be helpful
sriramblox.blogspot.com/200... "
I have bought a S5IS which I absolutely love, but have been thinking about the old workhorse S2IS and I am going to crack it open and attempt a repair now that I see how easy it is.
You may check this I think it's the same as the consumer protection office in Quebec but for the Ontario. Since my camera is in the repair center in Montreal I filed my complaint with Quebec city office instead.
I heard 1 other story from someone in Montreal with the same problem and I think there is also other canadian on this forum with this problem. Hopefully we will be able to get the same happy ending as ours southern friends. ;-)
The repair notice reads: Service Details - We have examined the product according to your request, and it was found that the optical assembly had suffered some kind of shock damage the aperture control could not function properly. The optical assembly was replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carred out.
Good luck to everyone!
So it seems you have to be relentless like myself and keep pushing. I spoke with the Manager of Tech Support, then the Manager of Customer Service, then finally went to the top and spoke with the President's secretary Bernadette and explained my situation. The following day I received a phone call from Canon stating that they will proceed with the repair as a free courtesy repair, yeah right!
They know there is a problem and I guess they are down-playing it so there is no liability on their part.
So to everyone out there having the same issue, I have given you the steps to proceed, maybe with enough people calling and overwhelming calls to Tech Support and Customer Service, they might just get it!
Hopefully Canon will issue a Service Bulletin for the Canon S2IS sooner than later.
Good luck to everyone!
Cheers
I would not waste the time, effort and aggravation arguing with tech support, requesting to speak to a supervisor, trying to locate a phone number for the president of the company, etc. All you have to do is call tech support, let them give you the normal "it's going to cost $150 to repair the camera" spill, hang up and file a complaint online with the Better Business Bureau. Trust me, it works like magic. You can look back at my previous post on October 14th and it gives you the link to the appropriate BBB office and it also provides the information about Canon that you will need for your complaint. Within a day or two of filing the complaint, you will receive the call from Canon offering a one-time courtesy repair. They will even e-mail you a pre-paid shipping label. Good luck.
Have the black screen problem with my S2IS, and it doesn't look like a iris problem, because I have tried the TV-15 trick many times. In your Oct. 14 post, you provided the info of a BBB in Virginia, but I am in Alabama. Do they take a case from another state, or should I try BBB Alabama?
Thanks
The Virginia address for the local BBB is tied to where Canon USA is. It worked for me from FL and should work fine for any state in the USA. Yvonne is to be thanked yet again for her work on this. Mike
Cheers,
I'm in Connecticut and Yvonne's advice worked for me - same problem, black screen. I was getting nowhere with Canon. I followed Yvonne's advice and contacted the BBB that she has linked on her post and next thing I knew Canon wanted to work with me! They fixed my camera for free and it is working great.
Best of Luck,
Laurene
I've unfortunately just joined your club, my S2 IS from December 2005 has black-screened. I'm in Norway and Canon want 2234 kroner (that's over $300) for repair of 'shock damage to the lens system' (the camera was working perfectly, sat in a drawer for a week and then suddenly not working). They even sent me a picture of a nick in the camera housing to 'prove' it (how come they didn't send me a picture of the actual damaged component, I wonder). Has anyone in Norway got anything out of Canon on this one?
This is the link to the page on Canon website regarding my previous post.
Your camera is an "S1 IS" whereas the rest of us have the "S2 IS" which is not covered by the Advisory as per your link. The S2 IS is not covered by this advisory. You are one of the fortunate ones. We have to bide our time and wait for the S2 to be put on on the advisory, if ever.
Regards and good luck,
Saffieinuk.
However, I took more than 200 pics during weekend and the camera seems in fully working order. I hope that it will not happen again...
(I Love the quality of the pictures)
:)
I got the same problem. Long store short, I thought I've gotten myself an expensive piece of paper weight, upon cleaning up my room, I found I actually bought a PSP for it from Future Shop. Brought it to them, and they went to try to get it fixed. They got back to me saying IT CAN'T BE FIXED. So that could possibly be why people from Canada are having problem with it with Canon. Basically Canon just told Future Shop that it can't be fixed, and therefore I get some sort of exchange now (still have to drop by to Future Shop sometime to see what they have to offer).
I post this information, because it shows that for whatever reason Canon Canada didn't want to bother fixing my S2IS.
good luck to the rest of you.
I got a phone call from Canon New Zealand, they didn't find any obvious damage of my camera, so they can't give me the report for insurance claim, but they can fix it without charge. very nice people. I feel lucky. :)
I filed a complaint with BBB as well on the issue.
Come on canon cant you get the picture that the S2 IS has the same defective part.
On asking the staff at Future Shop about how it is determined that it's "unfixable", the staff said that it is also possible that it costs more to get the lens replaced/fixed than to just get a totally new camera. Seeing in here that people have gotten the problem fixed by Canon, it seems that this is the case. Another insight into Canon's thinking I'd guess. Reason why they're refusing to fix it is that it'd probably cost them more than compared to what the camera's worth.
If someone wants to try this just ask me to tell you a few tips.
It works like a charm. The instructions that i found here (dcresource.com/forums/showt... helped me ALOT, but there are some tricks to open the optical unit that are not mentioned here.
The whole procedure is a little tricky. You have to be a good DIYer and be very methodic. I am very happy that my S2 is back in business. I am very happy that I fixed it with my own hands:)
I hadn't use my camera at all (in total 500 pics) and that is why i decided to fix it, after getting a negative response from Canon NL (Canon EU CENTRAL) as you may have seen in previous posts.
Anyhow, I am happy that mines works again (I really need a camera at present time) so halali ta 150 euro...:)
Enjoy!
I just tried the camera, it worked (no darkviewfinder / shut aperture blades). Thanks Yvonne!
Wm
I am french, and i have the same problem. I have repare the black screen using the "TV mode 15 s". Thanks for that.
But now, i have another problem. The pictures made inside house are not very smart but outside they are white
(overexposed).
If someone have a solution ?
Is it possible also to have the original firmware (1.0.0.0.0) to put it inside again, to be sure that is not a software problem ?
Regards
I use this url : dcresource.com/forums/s [...] hp?t=22385 to take off all the pieces.
It is possible with more patience and caution.
Now it works fine, like at the beginning.
If you are getting "whiteout" for outside pics and they are OK inside it sounds like you are getting an over-exposure issue. If the camera metering is working OK, then probably you do have a problem with the iris or shutter being stuck open. This is very likely the same problem we have experienced, except for us the shutter/iris is stuck closed. Either way if taking a lots of shots or the "Tv" method doesn't work, you will probably need to get it assessed by Canon or another repairer.
According to what I have seen in several forums and what people having actually taken the camera apart have found is that this problem is caused by some gooey / oily yellowish substance forming on the shutter/iris, preventing it from moving freely.
Where this substance comes from and how/why it forms is a mystery. It appears regardless of whether the camera has been properly taken care of (moisture, high temperatures, etc.). This is a not uncommon happening with your regular household wireless telephone handsets. It has happened to me very many times with the handsets I have owned, regardless of brand. You know is happening since it gradually becomes harder to dial the numbers, having to press very hard on each button for the action to be accepted by the handset. All you have to do in these cases is take the thing apart and clean the stuff that has formed under the rubber keypad, using alcohol, lighter fluid, or something similar. you can do this in 10 minutes tops. Of course, with a digital camera this is an entirely different thing. I would not recommend anyone to take it apart and tried cleaning it. You might end up with a whole bunch of useless nuts and bolts.
I had my S2 affected by the infamous black screen. I took it to an approved Canon repair shop in Bogotá, Colombia. As expected, after repairing it they told me about the gooey substance. It is now back to normal. Fortunately, I only had to pay US $90, a lot less than the price of a new camera.
There is no indication as to why the S2 would be more prone to having this problem than other Canon models.
I am having them return the camera to me, without repair. I will purchase a Panasonic FZ28K for $299, rather than pay $149 for this repair. I am going to contact the BBB and write to the president of Canon in NY (Joe Adachi) registering my displeasure. I guess there is nothing more I can do, but I do hope someone somewhere starts a class action lawsuit! I wish you all the best of luck. As for me, I will never purchase another Canon product. I have learned a valuable $500 lesson.
Valerie Butts
Conciliations Manager
Better Business Bureau of Greater Hampton Roads
586 Virginian Drive
Norfolk, VA 23505
Phone (757) 531-9400
Fax (757) 531-1388
www.HamptonRoadsBBB.org
Once done the case is now being handled by BBB on behalf of you and Bingo!! i got a pre paid postage from Canon in a week's time to ship my camera to their centre. I spoke to Michelle and my case was very well handled until i got my camera back repaired for free!!!!!. The roundtrip was close to 3 weeks but everything was taken care for free. The camera is now working fine without any issues and its 3rd week after the repair.
Canon customer care 1-866-886-1901, extension 2375.
Michelle Barlow
Canon Customer Relations
Thanks Yvonne. That info and all others who suggested BBB a real Thumbs up to them. Good luck for the rest of the folks waiting to get your cam repaired.
As some of you may have read in my previous posts my S2 got the black screen. Several calls to Canon and sending it in got me no where other then an offer to repair it for $120 with only 90 day warranty. The battery trick was a pain in the neck so I put it away and waited a few months. I finally took the advice of a few here and emailed the Better Business Bureau just before Christmass. They got back to me to tell me I had contacted the wrong area dept and they would forward it to the right one. This past Monday they emailed me again and said they had contacted Canon. Low and behold I got a call from Canon this morning and my camera is now on its way for a free repair.
The lady says your camera is out of warranty but we will do a one time courtesy repair. Then she goes on to say since I was not the original purchaser warranty is not transferable and I thought here we go but then she basically repeated the one time courtesy line.
Only down side is if I get it back and it messes up again the next day I am out of luck.
So guys and girls get in touch with the B.B.B. it works. I think Canon knows they should make the free repairs but are refusing to until the B.B.B. gets involved.
fixya.com/support/t295396-c...
The solution is:
1. Move the camera to TV mode(the wheel with AUTO,M,TV,...)
2. Set the exposure time to 15 seconds(15")
3. Take a picture.
4. After 7 seconds remove the batteries and put them back on.
5. Repeat the procedure until it works.
Note: You could also just quickly remove the lid of the baterries and put it back on.Also repeat the above several times until it works.
Comment by KTJ95, posted on Jul 19, 2008
This technique actually WORKED FOR ME!! Yippeeee!!
But one key piece of information: start counting the 7 seconds immediately after pushing the button to take the picture. Don't wait until the whole 15 seconds are up and THEN count. No, push the button, count to 7, open the battery door WHILE the camera is still "taking the picture."
I did this three times and on the third time it worked and opened up the iris. I turned the camera off and then back on, the iris was stuck again. So I did the technique a couple more times and got it back open. Then I took a million pictures to "exercise" the iris. Turned off the camera, waited five minutes and then turned it back on - iris still opened! Yippeee!
Good luck!!
I questioned Ms Barlow about the obvious defect with the S2 IS camera, and she adamently denied that there was a problem. She told me that Canon is aware of the websites and complaints, but there are not that many, and they have looked at the camera and do not believe it is a problem. She told me all electronics fail and this camera was produced in 2005 (mine was purchased in Spring, 2006). I asked her if she believed that a 2 1/2 year life for a $500 camera was an acceptable time frame fail rate. She again stated that Canon did not believe that there was a serious problem with this camera.
With no warranty attached to the repair, if it fails again, I will probably just discard it, which is sad, because when it works, it is an awesome unit. I wish you all the best in your attempts. I am grateful for the BBB advice.
I think that Canon is aware of this problem and may even know which cameras (based from which of their plants used the flawed specs) are affected. That is probably why they keep insisting that there's only a "few" units affected.
Canon would not recall them as this will cause them a lot of money and is probably afraid that every S2IS that will come their way for repair will be attributed to black screen of death. If the camera is out of warranty, they will not repair it for free either (again, because it will cause them a lot of money) even though the only thing that needs to be done about it is to clean the oil. As Sorin H wrote on previous thread, "Shame on Canon for not cleaning the shutter for free, real SHAME!" They only grant the free repair only to the ones that are frustrated enough and have time enough to contact the BBB.
But why is the BBB not investigating the root cause of this complaints? Isn't there enough complaints? Isn't this their job? Whose job is it to really find out whether there is a design or manufacturing defect?
Isn't there a lawyer (or somebody who knows such lawyer) reading these threads frustrated enough to turn this into a lawsuit? Well, I guess a $500 camera does not appeal well to lawyers. But to other people, a $500 camera is not a cheap investment.
odr.bbb.org/odrweb/public/G...
Thanks to Bower64 and George for posting the disassembly procedures. If canon does not come through I've got my 00 philips ready.
And YES since Canon put her name on that camera, Canon has to bare the costs of malfunctions due to bad design. Else I wouldn't have bought Canon, but something else more ... chinese
first email back $140. to fix
they dropped it to $80 after talking to a supervisor
no joy with that
contacted the BBB and bingo
now they will fix it free
I filed a complaint ONLINE with the BBB (so easy!!) - make sure you have as much specifics as possible, like date of purchase and model #, everything you can possibly include. Since I had documented my argument with Canon customer service, including names of representatives, on this thread way above here, I was able to include the date of that call and the reps' names.
Anyway, within two weeks of filing, I got a call from Canon, who said they would give me a one-time-only free courtesy repair though the repair would not be warrantied. I paid for shipping to them (insuring the package!) and it came back to me yesterday after just a week. And it works beautifully! I can see from looking at the front that they have replaced parts, including the lens which is a different color than the one on it when I sent it to them.
I figure if it lasts me a couple more years, I'm doing well and will be happy. Thanks again Yvonne! And thanks to Canon for being so reasonable....to me at least, and at long last! :-)
Good luck everyone! If you're in America, DEFINITELY LET THE BBB KNOW. Check Yvonne's post earlier. Who knows what will happen if the BBB knows the extent of this problem!
I'm very glad I found this forum, not only for the fix, but also for the abysmal accounts of customer service interactions with Canon. Now I know who NOT to buy from in the future.
I had sent the camera in around 12/23/08 and they wanted $139.00 to repair it. I declined and they sent the camera back.
I just got off the phone with Michell at 1-866-886-1901, ext -2375. She had called me earlier. She offered to repair the camera for one-half the regular price. So I will end up paying $69.50 + shipping back(about $10). This ONLY happened AFTER I had finally got the BBB to process the complaint and send it in to Canon. However the BBB wanted me to provide more information and only after I called them and explained I had already discussed the problem with Canon did they process it to Canon. At least they did but not easy.
So I'm gonna send it back in and get them to repair it for $69.50.
In the mean time I bought a Olympus FE-370 at Costco for $150. It is very small and 8-megapixels. I was gonna take it back because it was so small but after using it I've grown to like it. It will fit in your shirt pocket and takes great pics and easy to operate. So I guess I'll have a backup now.
Thanks to this forum and the folk here who have united to hold this corporate giant accountable. Long Live Liberty & Fair Play.
So if you can get Canon to do it, let them. Just don't let them exploit you if you can help it.
Another comment above was correct. Indeed, what has happened to corporate responsibility and fair play?
Since July I have been doing the TV-mode-15-second-click-wait-batteries-out-trick and so was able to take pictures of birthdays, Christmas, etc. So it got me through...and I resisted contacting BBB all during the fall, thinking it would be a hassle.
But MAN am I glad that I got this fixed by contacting the BBB!! FINALLY I won't miss the great moments because I have to do the trick a couple of times to get the camera to work.
The process with the BBB was painless and didn't take long - I filed on January 6 and got my camara BACK from Canon on January 26. How awesome is that?!
I strongly encourage everyone to contact the BBB just so they can start to see the scope of this issue. Here's the link
odr.bbb.org/odrweb/public/G...
amish153 (at) hotmail (dot) com
Cheers!
"hi guys
i just read this on the internet. take a look. canon admits fault in its ccd device and will fix the cameras for free.
usa.canon.com/consumer/cont...
hope this solves the problem for most of you.
enjoy "
-----------------------------
I called the number that was on the website and the representative said that yes they would repair it for no charge because it was a product line failure. All you have to do is give your full name and shipping address, and they email you a packing slip to print out. It's super simple. I will update my post after everything is done, and I have my camera back in working order.
Canon has long admitted about their fault in the S1 IS. It has been listed in their advisory for a long time and they have been repairing the S1 IS for free if it has the faulty CCD.
It is the S2 IS that most the people on this thread wanted to see added to the list and be repaired free of charge as well.
I have had more than one conversation with Canon Repair and Customer Svc. THEY DO NOT ADMIT any problems AT ALL with the SI2 IS camera. They were adament about that. If you have an SI1, you are fine, but not the 2! They consider this an acceptable failure for an electronic product, and I was only able to have it repaired free of charge after I filed with the BBB.
So, if that link works for you, great. The rest of us with an SI2 have had to jump thru hoops to get it done!
odr.bbb.org/odrweb/public/G...
knowledge myself included has had a very good result. You might want to review this?
Follow up with the BBB. email them and call to if you have to. They want all kind of info. I did not send my purchase date to them. After the BBB was finally sent to Canon, they called me and I returned the call. Then they offered to fix it for abt $70.
Remember what Josey said-"When things get bad ya gotta get mad dog mean. Cause if if you give up up ya neither live nor win."
Rocket
My camera is almost 3 years old, but I still had it repaired free of charge by going through the BBB. I believe Canon knows that there is a significant problem with these cameras (SI2) and if a complaint is filed with the BBB, they do respond and you usually can get the one time courtesty repair done. Be polite, but firm. These are not inexpensive cameras, and there is no acceptable reason that they should fail at 2 1/2 to 3 years in. It is cheaper for Canon to repair them on a one-to-one basis like this, rather than having to issue an advisory for all SI2's. I included this link with my complaint to the BBB and told them that there are 100's of SI2's with this problem.
I have problem whit black screen of dead on Canon PowerShot S3 IS. My camera is 18 mans old. It work nice up to naw...
Are they still replacing them with the S5 IS, when you send in a broken and recalled S1 IS?
Or are they repairing them now? My 2nd S1 IS is starting to exhibit early signs of the bad CCD. I was able to get the S5 IS last year when they replaced my first S1 IS.
1. You are correct, after getting the BBB to process the complaint to Canon prompt action followed. Thank goodness there is a BBB I guess.
2. You are wrong that ALL have theirs fixed for free after getting the BBB to process the action. Canon offered my the $69.50 repair and I accepted.
Just adding more info that may help others.
RR
=
Why didn't you leave feedback for deuceandahalfman? $67 sounds like a fair deal.
to anyone who encounters this 'offer' from Canon to complain further to the BBB. They ask for your input on the response you get so they are looking for your input on satisfaction. Don't let them get away with a partial loaf. Suerte!
I went to this address:
usa.canon.com/consumer/cont...
I called the phone number and talked to a representative. After I explained the problem he told you that I could send it in and they would fix it free of charge. After I gave him my information he sent me an email with a ups prepaid shipping label to print. I sent it into cannon, and within 2 weeks I recieved my camera back fixed, and in perfect condition. I highly recommend following the approach I did. It was very simple and easy, and now my $400 camera is fixed for free.
P.S. When you call, you could mention the problem might be in the 'sensory image' and it might save you some explanations. Anyways, good luck to you all, I hope it works out as well for you as it did for me.
What model Canon camera do you have? There has not been an advisory issued on the Powershot SI2 IS. If you have a different model than this --an SI1 IS or one that is listed on that advisory page, then yes, yours would be covered. But again, the SI2 IS is not covered under that advisory, and that is why we have all been having so much trouble. My camera was $500 plus accessories a little over 2 1/2 years ago-it replaced the SI1.
For example
>>
Order number CO 418645
Repair complete date April 7, 2008
Parts pick ticket #6274: 1 Optical Unit
>>
This would be a great help and a record of all Canon's fixes.
So what are my options? Will canon still repair it for free? I have searched ebay and the camera is not selling for over 100.00...so if they are charging over 100.00...that seems ridiculous to me if the camera isn't even worth that much. I guess I'm just hoping I could get it repaired for free or for very little since apparently these sensors are DUDS.
When I spoke to Michelle Barton of Customer relations at the end of January, after she was contacted by the BBB, she was steadfast in her opinion that there was no problem with the SI2's. Canon paid my postage (both trips) as well, but when they got it the first time, they wanted $150 for the repair. They sent it back to be, unrepaired, because I refused to pay. So, consider yourself charmed, cause that was not the experience for the majority here.
I believe I have the same problem as your camera had so I took it apart today. I got down to the lens and when I detached the outer silver lens from the inner black tube, a small ball bearing and a spring popped out. Do you or does your friend remember where those 2 parts went?
Thanks!
Oh and to add my experience to this wonderfully helpful thread:
I bought the camera in late September 2005, the iris (shutter stuck) issue started happening in 2007. I searched online and found this great thread with people talking about the exact issue I was having. I tried the battery trick and it helped the issue for a while, but starting 2008 the camera no longer responded to the battery treatment.
Again I turned to this thread for information and called Canon in 2008. They let me ship the camera there for free for diagnosis, but then hit me with a $157.29 repair statement.
I called Canon and eventually spoke to a supervisor named Jim. He listened to a few words of my issue and immediately offered a 50% discount on the repair bill (sure makes you wonder why that was offered so soon into the conversation :P), but wouldn't go down to a free courtesy repair. I brought up all the logical points, but he wasn't very logical himself. He insisted that the stuck iris problem wasn't an existing defect, so when asked about how Canon finds out about new defects, he said that non-Canon websites (like this one) have no influence whatsoever. I wonder if he would have thought the same if Consumer Reports called out the defect on their website. Also when I brought up the high price tag of $500 and having the product start going bad after 2 years, he refuted by saying, "the stores set that price, we didn't set that price. If we did, you know what that would be called? That is called price fixing! That's illegal!" It seems he wasn't exactly caught up on his business lingo since price fixing is done amongst competitors and can't be performed by a sole company. Anyway, the conversation turned nonsense so I ended it.
A while later, I came back to this thread again and followed the advice on contacting the BBB. I did this and oh-so-enthusiastically, Canon called me back within a few days. However, I was away for a week and got the messages some time later. I called the lady back and got her voice mail so I left a message - no reply. I called again after a few days, still no reply. Argh how frustrating! They sure must be busy there with all these BBB cases. :P
So finally I decided to fix the camera myself. I followed wonderful steps from archive.canonphotogroup.com... and used Sorin H's photos to get the final details. Thanks to this community, my camera is working again.
Oh and for those that are wondering, the spring and ball bearing both went in the same place - a little nook in the middle lens frame, on the inside of two holes that the outer lens' support passes through.
Good luck to everyone else here on getting repairs from Canon! Hopefully they will see the mistake of their ways soon.
<<Order number CO 418645
Repair complete date April 7, 2008
Parts pick ticket #6274: 1 Optical Unit
>>
This would be a great help and a record of all Canon's fixes. >>
Why? Law suit? If so by who? You? For who?
Curious!!!!
RR
However, except for 2-3 people, the comments have disappointing on this thread - there needs to be a record of the fixes. Even if someone got it for half price.
All the comments are vague - I called up, talked to someone, got it fixed.
Anyone posting here, please give details of their case num, and if they filed a complaint with the BB - a link to the complaint or the complaint num.
After originally being told my camera would require a $149.72 charge (Repair #CQ145657) I filed with the BBB -
case #480 12099 on January 6, 2009--I was contacted within a week by Michelle Barlow of Canon Customer Relations, who authorized a one time courtesy repair - Repair #CQ 278416.
I hope this information is helpful.
There would be easily over a 100 people just on this thread - I hope some more of you will come back with your details.
BBB case #: 48013012 filed 02/23/09
1. Switch the knob to TV mode.
2. Flip to picture mode, like you're going to take a picture.
3. Hold the left arrow button down until the bottom left reads 15", for a 15 second exposure. DO NOT stop at 1/15!
4. Take a picture.
5. The camera will "expose" for 15 seconds. During this time (I'd wait at least 5 seconds to give it some time), open the battery cover door. You don't need to actually remove the batteries.
6. Wait a couple seconds, then close the battery door again. The camera will power on automatically.
7. See if it is now working. If not, repeat the above procedure (note that you will have to do #3 EVERY time).
Moreover, wonder why someone here in the USA isn't dong the same.ie, get CAnon to issue recall.
Just my 2-cents.
Just used my repaired S2 IS. So far so good.
You know folks car manuf and IR and others depend on getting "new steel" out the door to make money. Same with the camera folk I guess. If your S2 IS keeps running, you won't buy another..Catch 22?
Michelle handles all BBB compliants. Therefore I decided to call her directly before filing with the BBB. Others could try this as well since she will receive the complaint via the BBB and you can save yourself some time.
thanks again people:
rick
Tom Abbott, UK
BBB case #: 48013302 filed 03/02/2009
Will let you know how it goes.
I had tried Oscar's setting and got the camera to work several times, but the image quality was cruddy and camera did not seem to respond properly to manual settings. All better now.
My thanks to both Yvonne and Oscar for your advice..............K
I had tried Oscar's setting and got the camera to work several times, but the image quality was cruddy and camera did not seem to respond properly to manual settings. All better now.
My thanks to both Yvonne and Oscar for your advice..............K
It would seem that I don't have to preform the fix EVERY time. much better. :) but still disappointed in Canon.
BBB resonse:
"We have received your most recent correspondence in the above-mentioned complaint case.
You have indicated that you are NOT satisfied with the business' response in the matter.
However, in the judgment of BBB, the business has made a good-faith effort to resolve the matter. Although, we realize that you may still feel the matter is not resolved, we have closed the case."
I would still encourage everyone with this problem to file a complaint with the BBB. Attitudes may change if there are enough complaints.
Has anyone had their camera fixed by the business advertised on Ebay?
cgi.ebay.com/Repair-blank-b...
Reg: S2 IS black screen of death
First off, Thank you very much for this forum and the folks who took their time to share their experience. I'm doing my part ...
I sent in my S2 IS after talking to Tech Support rep. I received an email after few days with repair estimate.
Today I called the 800 828 4040 number and spoke the first rep who offered a discount. I asked and was transfered to a supervisor (Mr. Troy).
I had a very good experience with him, for a change with a customer support org ! He was real gentleman - he said it would have been easier if there were a recall and then managed to waive all the fees. I'm to expect an mail with return Fedex number. He also kindly transferred me their Tech support as I was in the market for a video camera. Talking to their rep the yet to released Vixia HFS100 looks interesting: 8MP CMOS sensor: 8MP still and 6MP video.
On the whole a positive experience for me (I have been using Canon for 8 years now) and will stick with them.
- Sridhar
Hopefully I will be able to contact cannon and get this taken care off. I have had the camera a few years but have only used it like 30 times. I have noticed that if you turn it off and on multiple times, once in a while you will get a picture. Maybe this is why oscars method worked. I dont know.
Cannon should just admit there is definitely a problem with this camera and offer repair at no cost. If not, I will surely never buy another cannon again.
Mike Lewthwaite
I completed the repair authorization form on the Cannon Canada web site and then called the service center before shipping the camera off. I explained the issue; the rep said, "Oh it sounds like the CCD issue". He told me to ship the camera to cannon with a letter explaining the problem. I got this reply back today.
CANON CANADA INC.
CUSTOMER SERVICE CENTRE
6390 DIXIE ROAD
MISSISSAUGA, ON L5T 1P7
TEL: (905) 795-2005
FAX: (905) 795-2079
Order Number: xxxxxxxx
Date: 3/24/2009
To Our Valued Customer:
We have received your equipment for evaluation and repair, as detailed below. Based on our initial examination, we will start the necessary repairs at no charge to you.
You can expect the repair to be completed and returned back to you within approximately 15-20 business days* from the date shown above. There is no need to respond to this notice.
Please note that in the unlikely event that any damage is found during the repair process, an estimate will be sent for your authorization.
Thank you for purchasing Canon products and for giving us the opportunity to serve you.
Best Regards,
CANON CANADA INC.
CUSTOMER SERVICE CENTRE
*Actual times may vary. Seasonal volume or repairs requiring special parts may add more time.
Examination / Request Details Service / Work Type
Screen shows black & no image in viewfinder. If not CCD issue an estimate will follow Warranty, Repair
Equipment Received Serial # P.O. #
POWER SHOT S1 IS xxxxxx xxx
Accessories Received
No Accessories
Original Box
As stated upthread, Canon issued an advisory for the S1 IS----NOT THE S2 IS-there has been no recall for the S2 or automatic free fix. Those of us with the S2 have had to battle to get ours repaired at no charge, and some have not been that fortunate.
I have to think there is some reason for confusion by Eastvan and others...although the header of this forum identifies the S2IS
the original question/statement reads "black screen in S1IS canon camera" and that is what is on my email each time I get an update. Your clarifications are always welcome and to the point, thanks for hanging in there.
I got my S2 IS to work again. Had totally given up hopes to get it repaired free of charge from Canon after reading through all the posts. Was instead thinking of dumping my S2 IS and going for a Nikon D90. But thanks to OSCAR, I can wait till D90 prices come down.
:)
Andy
1. Switch the knob to TV mode.
2. Flip to picture mode, like you're going to take a picture.
3. Hold the left arrow button down until the bottom left reads 15", for a 15 second exposure. DO NOT stop at 1/15!
4. Take a picture.
5. The camera will "expose" for 15 seconds. During this time (I'd wait at least 5 seconds to give it some time), open the battery cover door. You don't need to actually remove the batteries.
6. Wait a couple seconds, then close the battery door again. The camera will power on automatically.
7. See if it is now working. If not, repeat the above procedure (note that you will have to do #3 EVERY time).
Thanks. I dont now how long it will last, but I dont want to spend $150 to fix an old camera.
"Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you. I am sorry to hear that your S2 IS camera is not displaying images on the LCD monitor.
We have determined that only certain models are impacted by the CCD issue and only under specific environmental conditions. This program does not apply to other models and symptoms. The S2 IS camera is not affected by the service notice.
Please try resetting the camera using the following steps:
1. Take the SD card and batteries out of the camera for 20 minutes.
2. Put these items back in the camera.
3. Turn the camera on.
4. Put the camera in picture taking mode. Ensure the display is on."
OH I am so angry at Canon... I am in for a lawsuit.. anybody filing a lawsuit???
contact hamidjalal@hotmail.com
Canon I. T. S., Inc.
850-K Greenbrier Circle
Chesapeake, VA 23320
PHONE: 757 579-7120
I spoke to a man named Dave in customer relations. Dave informed me that he knew about the problems we were having with the S2 but that he could only give 50% off of the repair price.
I then told him I would go through the BBB. Did not seem to phase him. So I have filed an official and thorough report with the BBB.
Complaint Case # 48013942
I will update you all when I receive an answer from Canon.
Thank you all for the information everyone.
Visit this BBB site to file your complaint and be sure it is for the business stated above.
odr.bbb.org/odrweb/public/g...
Remember, if you call or get tranferred to technical you will not be able to discuss a courtesy repair. That can only be done by calling:
757 579-7120 And asking to speak to "customer relations"
But you will probably receive the same response. But keep calling. The more calls to BBB and Customer Relations the better.
God Bless,
Mike Lewthwaite
It seems Yvonne is the heroine of this thread, along with Oscar. Keep up the good work and pressure. Like most consumer product companies, Canon will try to "slow roll," delay and obfuscate. I don't know who suggested it, but one poster said to go straight to the BBB and I would have to agree. Why get ulcers when it appears that nothing will happen until you get the BBB involved or the right person.
A few years ago a customer of Texas Instruments graphing calculator was upset that he couldn’t get his calculator fixed or replaced. He went to D&B and got the address for the CEO, Chairman of the Board and a few other similar high ranking TI managers. He went on a persistent (but polite) email/letter writing campaign and received a new calculator within a few weeks.
So maybe if you get the name/number of the North American Canon president you can call him??
Good luck and thanks for giving me a possibly solution if my S2 starts acting up.
Here's what happened: I began documenting everything. When I mailed the camera (remove all accessories and ship it in a sturdy box -- Not in the box that the camera came in), I attached to the Canon repair form, a letter explaining the problem, the work-around <<fixya.com/support/t295396-c... and this string's URL. When I got an e-mail repair estimate of $149.50, I called the Canon Factory Service Center phone number that was in the e-mail (630-250-6500). Have ready the serial number of the camera and the repair order number. After the initial representative, I was transferred and talked with the another representative. I asked what was wrong with the camera that needed repair, and she explained that the camera hasn't been open and that they have a standard fee for the particular levels of repairs. I mentioned the blog, and she said that it may not be true if it is not a Canon website and there isn't a general Canon recall. I thanked her and let her know that I'd be filing a complaint with the Better Business Bureau, and she suggested that I talk with her manager first (I should have asked for her manager when I got an initial push-back). After being placed on hold, she said that she explained the issue to her manager and that they will repair and return the camera (one time) for free.
I've had this camera for three years, and If I have a problem again with this camera in a couple of years at least I will have the time to save up for an SLR upgrade. I've at least it bought me some time to use this otherwise great compact digital camera.
After being told that there would only be a discount on repair by Michelle Barlow. Once again there is no repair. I have a $400 paper weight now. You can be sure of this though I will never in my life again purchase anything Cannon. And I simply advise everyone to continue to try to get your cameras fixed by Michelle. But regardless of the outcome, dont buy cannon again when they refuse to treat all customers fairly. Obviously there is something that is being said by those who get theirs fixed. Or maybe they pick and choose who they think will not take further action. Who knows, its fishy for sure though so stay away!
Mike Lewthwaite
P.S. Since it is a paper weight now I smacked it hard on the desk a few times to see if I could jar it free. Yep I jarred it free. Of course it will stick again and what a way to treat your camera to get it working. Just take your delicate digital device and slam it bottom flat down on a table. It will turn off and on. Do this until you get the device working or until it is broken :)
Anyway Oscar deserves a whole lot of thanks..
Way to go Oscar.
Anyway Oscar deserves a whole lot of thanks..
Way to go Oscar.
After reading this long list of posts, I believe we need to work together on a class action suit. It is canon, it is $$$$$! Let's get Denny Crane on board!
I got the black screen today and i was able to fix the problem with Oscar's method after trying it for 5 times.
Thanks a lot Oscar..
I got exactly the same problem with my Canon Powershot 2S. He's only a couple of years old and I got a black screen on both lcd and viewfinder. This is already the case for a couple of weeks so I started to look around on the internet and ended up on this forum.
It was suddenly fixed after trying several times the fix from Oscar. But we will see if it's still working tomorrow since I'm not convinced about that yet.
Steven
Two others own the same camera and both had the black screen failure. One was still under warranty and the other used the credit card purchase which extended the warranty to two years = both fixed for free. Make sure Denny checks not just with BBB for rate of failure as I suspect many who have not needed this very valuable forum have also had the problem but in a shorter time frame. Now, about the sleep-over....
One more black screen customer for Canon S2 IS. Now to talk to the customer service and BBB do I need the proof of purchase etc., for me to try to get the repair service etc.,
usa.canon.com/consumer/cont...
Found some good information above and will update on my communication with Cannon support team.
Again shame on canon! My friend lost again about eight hours with the repair.
PS: The fix is simple, but not permanent. Just open the batteries plastic with the camera ON and put it back.
Thanks in advance
2pac
I e-mailed the support center of my country (Belgium) with the link of this thread as attachment and they said it was not a "known issue" for them. Since my camera was not bought in Belgium they suggested me to get in contact with the country of origin (US).
I guess I don't have to get my hope up to see Canon US taking my camera to their support center and fix it for free.
I still don't get it that Canon did not put the S2 IS in the recalled cameras list, because clearly this is a wide spread issue.
For sure no more Canon products for me.
I am yet to understand how the iris fix works, but it does. here it is....
-Turn the camera on in shooting mode.
-Turn the mode selector to shutter priority ("Tv").
-Use the four-way button on the back to set the shutter speed to 15 seconds. That's right, 15 seconds.
-Press the shutter release. Count to seven, then pop open the battery compartment.
-Wait several seconds seconds, then close the battery compartment.
-Turn the camera on in shooting mode.
-Turn the mode selector to shutter priority ("Tv").
-Use the four-way button on the back to set the shutter speed to 15 seconds. That's right, 15 seconds.
-Press the shutter release. Count to seven, then pop open the battery compartment.
-Wait several seconds, then close the battery compartment.
Good luck to everyone, and thanks again to Mike for sharing the number.
Hemanth.
Today it is nice to know that I did not screw-up...... Tried the above "cure" and it worked (don't know for how long). I will call canon later in the day and ride the customer service merry-go-round of "sorry there is nothing we can do for you...you are out of warranty".
Thanks to you all and GOOD LUCK.
usa.canon.com/consumer/cont...
It was purchased new on 9th November 2005 by my late father and has hardly been used since, always kept in a case with batteries out etc, it started getting the black screen of death every now and then, and seemed to be ok after turning it off then back on..On going to use it the other day, the fault is now all the time, like Tracy above I Have been told by Canon that the S2 IS is not on the 'list' in the UK of recall for the problem. They told me to contact one of their repaires (only 3 in the UK) which I have, and they want £160.00 (yes you did read right!) to fix it...I have tried the short term fixes mentioned above, set to tv mode, etc, or with camera on open battery compartment, and yes it does work, but don't know how long it will work for..I have also seen some people have taken it apart and managed to clean it themselves with sucess...I have decided to try and take mine apart, the camera is not worth spending that sort of money on to get it fixed, I did try to take it apart, but had to give up as I could not seem to get the front cover off, even though I thought i took every screw out, must be some more hidden somewhere, just need someone to direct me to a post showing how to take it apart and to clean this yellowoily stuff which seems to be the problem...This is a great shame as i thought canon stuff was good, I know things do go wrong, but this is obviously a fault and they should address it rather than try and get out of it..My brother had a simoilar fault on his Sony camers, contacted them and with no hassle at all they repaired it free of charge and paid for the postage...Canon take note..I won't be buying or recomending any canon products again!!
If anyone could help me with regards to taking it apart, I would very much appreciate it..Cheers everyone..Mike
dcresource.com/forums/showt...
I haven't tried it myself yet so can't say if it's accurate or not.
Hope it works for you....
I sent in the camera by UPS ($17.00) on Friday, September 4, 2009.
Here's what I typed in the description of the problem:
"Black Screen of Death (well, that is what they are calling it on the internet...) When I turn on the camera, the screen is black, the viewfinder is black, it's all black- even with brand new batteries. When I take a picture, the camera makes the shutter sound, but the shutter does not actually open and close. The picture is black. When I review pictures on the SD card, I can see all the ones I took before the Black Screen of Death occurred, but the ones after are all black. Some say it's a sensor problem, some say it is a stuck iris. It seems like it is a mechanical, not electrical problem."
Then I printed the page, added a "Thank you!" in my handwriting, and sent it along with the receipt (bought the camera at WalMart in 2006), and waited for a response from Canon.
No word from Canon. I tracked the camera through the UPS link, and discovered it had been received by Canon on Friday, September 11. I thought maybe they would call or email me to talk about the problem. No word from Canon.
Today, September 17, I got the camera back via FedEx. Included with the camera was a sheet with the service details:
"We have examined the product according to your request, and it was found that the optical unit assembly was not operating correctly, therefore no image was outputted. The optical unit assembly was replaced. Other inspection and cleaning were carried out. *one time courtesy repair* cxb19i153"
There is a new optical unit- I can tell by the green tint on the metal around the lens- wasn't there before. I put in fresh batteries and YES! IT WORKS!
I am impressed by the fact that I got no argument whatsoever from Canon. It would have been nice to get a phone call or email, but maybe they were so busy fixing other BSoD cameras that they just didn't have time.
The order number is CR331494 and the repair date is September 15, 2009
I hope this helps someone else save some money.
HOWEVER, I figured that if I could warm up my Canon s2 is (purchased in 2006) slightly I would have a better chance. So while holding the camera in my hand, I carefully warmed up the camera. (don't burn your hand or is too much for the camera as well). Then I must have clicked off 100 quick completely black pictures..........
I then gently tapped the lens body against my desk, while clicking pictures. Easy does it.
When to my pleasant surprise an image started to appear out of the darkness.It was just my desk light, which would have made a good fake UFO picture.
Each successive picture got beter.
Hurah....it is now working. I tried some pictures and they appear normal.
NO paperweight for me. Yippie. Hopefully you can do it tooo.
Thanks so much for this forum. Information is power, especially when it is shared.
1. Switch the knob to TV mode.
2. Flip to picture mode, like you're going to take a picture.
3. Hold the left arrow button down until the bottom left reads 15", for a 15 second exposure. DO NOT stop at 1/15!
4. Take a picture.
5. The camera will "expose" for 15 seconds. During this time (I'd wait at least 5 seconds to give it some time), open the battery cover door. You don't need to actually remove the batteries.
6. Wait a couple seconds, then close the battery door again. The camera will power on automatically.
7. See if it is now working. If not, repeat the above procedure (note that you will have to do #3 EVERY time).
Many thanks to Oscar, I honestly do not know how long this will last but I prefer having it this way than paying 150 for repairing it and it will probably get messed up again even after the repair.
Anyhow, till today the cam works perfectly, I just hope that it will not stop again soon.
I am not a frequent user and from time to time i put some batteries just to check...
Goodbye from Greece.
Thx Donald !!
I have the same blackscreen issue with my S2 IS. I called in the customer support this morning and explained my problem and the cust rep. said Canon is giving a one time repair free for this model!!!! Basically an aperture getting stuck issue. But I will have to ship my camera at my own cost, better than the $165 service fee. He said it takes 5 - 7 business days to fix it and send it back..the new year is looking good already!! Anybody out there with this issue make sure your camera is registered so it makes it easier for identifying you. Good luck and a happy new year to all...
Why would Nikon be any different? Aren't the same components used that caused the trouble in the Canon? I'd still like to purchase another camera but am tired of being burned by mfg's that don't stand behind their products. Why would Nikon be any different?
You might look through the settings to see what resolution you are taking photos at. If you don't have it set on the larger format with the fine or superfine setting, you can get lower quality pictures. I own a Canon S2 IS ( digitalcamera-hq.com/digita... ) and have had no issues with quality of photograph with the settings set in the manner above. I hope this helps.
Andrew
I just did that yesterday:)
When combining them the quality will suffer.
I see little point to the digital zoom -- I don't think it is doing anything which you can't do after the fact with something like Photoshop and probably do a lot better. Perhaps it is useful for someone who doesn't wish to do postprocessing on their pictures (or hasn't the means) but I find that if I am going to "blow up" a picture to the point that the resolution becomes a problem, having the other postprocessing tools you find in good photoeditng software, like the ability to introduce noise, smooth areas, etc., becomes essential to producing the illusion of higher resolution whereas the digital zoom will give you none of that. (Of course, if you go to that extreme, it starts to be something closer to painting than photography and if you need that level of zoom regularly, especially if you really need the detail, paying the big bucks for a digital SLR and a big telephoto lens is probably the best bet).
I noticed you haven't marked a "Best Answer"... are you still in need of help? If so, I recommend re-submitting your question at digitalcamera-hq.com so it has a better chance of being noticed. Lately questions are being answered within just a day or two. Good luck!
Thanks!
It's an easy order, or they may even send it out to you for nothing.
Unfortunately, since about the beginning of 2004, Nikon has significantly backed off on their production of "super macro" lenses for their CoolPix line. There are only one or two models that dip even close to the 1" focal range (the CoolPix 4800, most notably, has a 1/3" range), but those are either severely outdated or hampered by other defects that keep them from coming near the top of their class.
There are, however, options from other manufacturers. Most notably, Canon has recently come out with several models with a super macro mode that allows you to essentially touch the subject to the lens glass (for an effective 0" focal length). Models that make use of this capability include the S2 IS ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... ), which are pretty much top of the line in several other areas as well. The higher-end models in Canon's A-series (A700 ( digitalcamera-hq.com/digita... ) and up) also offer an impressive macro mode at about 1/3" (1cm) focal range. The Sony CyberShot H2 ( digitalcamera-hq.com/digita... ) and H5 ( digitalcamera-hq.com/digita... ) also offer this functionality, well under the 1" range.
Hope this helps a bit!
cant make up my mind.
Of the three you listed, the Kodak P712 seems to offer the best feature set and the most up-to-date technology. It has the most manual controls, a hot shoe for an external flash, and a 12x stabilized zoom. However, early reviews indicate that it has a lot of trouble with noise at ISO 200 and above. This means it might have trouble in low light, and frankly almost all non-SLR digitals struggle with it to some degree.
The SP-500 ( digitalcamera-hq.com/digita... ) was almost out of date when it first hit the market, and it's well over a year old now. It doesn't offer stabilized zoom like the other two, and it has issues with soft pictures and focus hunting in low light. I'd put that one out of your mind right away.
The FZ7 is a solid performer but like many of the other cameras in the FZ line (and from Panasonic in general) it too has higher than average noise at all ISO settings, and particularly 200 and up. I'd say it comes in second to the Kodak here.
You may also want to consider the Canon S2 IS ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... ), as they're in the same general range as the cameras above. The Canons generally do a little better with noise, and they are very solid performers all around (probably good enough to rival or beat the Kodak above). Happy hunting!
I think ım geting the panasonic:)
The Finepix S6000 has a great macro mode--two of them, actually. With standard macro, you can focus on an object as close as 10cm from the lens in full wide angle. In super macro mode, you can get as close as 1cm, which is pretty great.
Some other cameras with very good macro modes include the Canon S2 IS ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... ), which both feature a normal macro mode at 10cm and a super macro mode that allows you to basically touch the glass of the lens to the object you're photographing. That's right, 0in, 0cm, 0mm from the lens. It's pretty amazing. These cameras also toss on the added feature of image stabilization, which eliminates much of the blurriness from shaky hands. They're generally in the same ballpark as the S6000, price-wise.
Good luck!
For action shots, you'll want a shutter speed of around 1/250 of a second. If these are night games, you'll want to set the aperature (f/stop) set as low as possible as well as the ISO set at 400. Good luck and let me know if you have any other questions.
Andrew
AA batteries are AA batteries.
Any will work in your camera. Rechargeable batteries will last a little longer than disposable.
Rechargable batteries and charges are really available on the internet.
I have used "Thomas Distributing". They have a number of charger options in the various battery sizes.
- large optical tele zoom (min. 12x) but not visible (no expanding telelens) (How does it come that no picture camera has what most video cameras have: 20x optical zoom even without expanding lens ?)
(-optional: large digital zoom)
- flexible LCD screen (enabling to look down on a horizontal screen for not having to hold it always in front of your face)
- no special depth sharpness improvements (I prefer very small depth sharpness)
- possibility to mount a (polarisation)filter on the lens
- paparazzi shooting: at least 1 picture / sec. in a series
(- pixel quality is not so important for me - it can also be an older model)
The reason camcorders can do 20x optical zoom is that they have relatively large bodies... the lens doesn't have to expand because it goes back inside the body of the camcorder. Photo cameras are built thin and small for ease of use, and thus have less physical space in which to manipulate the lens. That's why they never get beyond 12x.
What is wrong with our cameras? Are we doing something wrong?
i was trying to do some close up shots, but they are about all blurry. Would using the flash have helped with that or not??
I was really disappointed this afternoon, see all those blurry pic's !!
thanks..
In terms of labeling, there are folders that you can create to store images, and you can record sound clips with each photo up to 60 seconds in length.
Thanks so much
I own a Canon S2 IS ( digitalcamera-hq.com/digita... ). It is a great camera for artistic shots with good quality. For the action shots you want though, you might think of getting a dSLR ( digitalcamera-hq.com/digita... ). They are more expensive, but you'll see a lot less shutter lag, as well as more versatility with the zoom by buying longer lenses. I think this is the direction you need to take.
Andrew
Since you've mentioned these two specific cameras, let's start with them first.
Both the Powershot SD800 IS ( digitalcamera-hq.com/digita... ) and the CyberShot W100 ( digitalcamera-hq.com/digita... ) are excellent cameras. Both have excellent resolution, zoom, and extra features. There are, of course, small differences. The SD800 IS, for example, includes image stabilization. This means that if your hand moves when you press the shutter release, or if other environmental factors affect the stability of your shot, the camera compensates to provide a clearer, sharper image. On the other hand, the W100 beats the SD800 by 1 megapixel. This won't make that big of a difference in anything except printing, where it will allow the W100 to produce slightly larger prints. The SD800's zoom is slightly longer and it offers a larger ISO range; the W100's shutter speed range is a little wider and it's several dollars cheaper. There are tons of little differences between the two, but the short answer is that either one would be a wonderful camera for someone looking for a top of the line compact point and shoot camera.
If your son is seriously interested in photography, however, I'd recommend stepping up from the compact range to what's called a "prosumer" camera. For the same price as either of the above cameras (or perhaps a little more) you could easily get him a prosumer rig. You can identify prosumer cameras by their shape (they look like SLRs with fixed lenses) or by their features in comparison to most compacts. In general, they bridge the gap between point and shoot consumer models and the professional SLRs. Some common features of prosumer machines are extended, stabilized zoom (see: Canon's S2 ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... )), many manual controls (aperture, exposure levels, manual zoom, etc) unavailable on consumer models, and the capacity for add-on lenses, hoods, flashes and other accessories. In general, prosumer cameras are bigger and heavier than their consumer counterparts, but the bump up in features makes them worth it for many.
This question really comes down to how serious you think he is about photography. If he's really interested in fiddling with minute setting adjustments to get that perfect exposure, or to create an interesting effect, a prosumer model might be the right move to make. If he just wants to take nice snapshots and carry the camera in his pocket, there are tons of great solutions in the consumer realm. Good luck making your choice.
Megapixels are often used sort of unscrupulously by advertisers to hook consumers. While it's true in general that more megapixels is better, they aren't the end-all-be-all of digital photography. First of all, in recent model years many manufacturers have turned to a practice called "pixel cramming." This means that when they release a new model, they simply force more pixels onto the same size sensor chip, which results in higher digital "noise" in the pictures. However, the right resolution paired with a correctly-sized chip will of course result in beautiful pictures. The principal advantage of higher-megapixel cameras is the ability to make large prints of photos while retaining fine detail, and this is crucial for the kind of landscape photography you're talking about.
I think that zoom is more important than megapixels here, though. Mega-zoom cameras (generally 10x optical or greater) truly allow you to get up close and capture that detail that the megapixels will eventually record. You want to make sure that you stay away from digital zoom, as it will distort your pictures far more badly than any pixel cramming ever could. Look for cameras with large optical zooms paired with quality lenses. Additionally, many manufacturers offer cameras with stabilized zooms, meaning they compensate for your hands shaking or other environmental issues in order to produce a sharper image. I myself own a Canon Powershot S2 IS ( digitalcamera-hq.com/digita... ), which features this kind of technology, and I can tell you that it works spectacularly well.
I'm going to assume that you're not interested in going pro with a digital SLR. Outside of the pro realm, there are really three main options for high-MP, stabilized long zoom:
the Canon S line (S2 IS ( digitalcamera-hq.com/digita... ), S3 IS ( digitalcamera-hq.com/digita... ))
the Panasonic FZ line (FZ4 ( digitalcamera-hq.com/digita... ), FZ5 ( digitalcamera-hq.com/digita... ), FZ30 ( digitalcamera-hq.com/digita... ), FZ50 ( digitalcamera-hq.com/digita... ))
the Sony H line (H2 ( digitalcamera-hq.com/digita... ), H5 ( digitalcamera-hq.com/digita... ))
All of these cameras have their minor pluses and minuses, but in truth they're all fine machines and all of them would suit your purpose. These are all semi-bulky, SLR-like cameras. You haven't stated here whether you have a preference as to size, but there are also smaller cameras that have similar megapixel and zoom ratings. The reduction in size usually comes at the cost of a reduction in features (fine control over camera settings, etc). Some of these smaller cameras include the Nikon Coolpix S10 ( digitalcamera-hq.com/digita... ) and the Panasonic Lumix TZ1 ( digitalcamera-hq.com/digita... ).
The Canon <a href="digitalcamera-hq.com/digita... and <a href="digitalcamera-hq.com/digita... IS</a> will do quite well with outdoor action photography in good light. The long, stabilized zoom would be very helpful with shooting airplanes in flight, though you may find their focus lag to be a small bump in the road. In my experience (I own an S2 IS), they take up to half a second to "lock on" to their subject if it's a significant distance away. You'll have to learn to anticipate your shot a little, something you wouldn't have to do with a film or digital SLR.
The picture quality, however, is fantastic, and they both have tons of manual control features to help you get the best out of your rig.
There are several cameras that are similar to the S2 and S3 (huge, stabilized zoom) that you might want to consider. Panasonic offers their Lumix FZ-series (<a href="digitalcamera-hq.com/digita... <a href="digitalcamera-hq.com/digita... <a href="digitalcamera-hq.com/digita... <a href="digitalcamera-hq.com/digita... <a href="digitalcamera-hq.com/digita... and Sony offers the CyberShot H-series (<a href="digitalcamera-hq.com/digita... <a href="digitalcamera-hq.com/digita...
The <a href="digitalcamera-hq.com/digita... is yet another entry in a rapidly growing field of SLR-like consumer cameras with extremely long, stabilized zooms. By all accounts it's a fine camera, and most users seem to like it very well.
As to whether 6 megapixels is enough... the answer to that question really depends on what you want out of the camera. Above a certain point (a point somewhere around the 5 megapixel mark), tacking on more megapixels doesn't really matter in terms of how the image looks on your computer. Since most computers have a desktop resolution no higher than 1600x1200 pixels, the images produced by a 5 megapixel camera (2592x1944 pixels) are larger than any consumer monitor can actually display. In other words, they'll always have to be compressed to fit on your monitor. On the other hand, if you want to make large prints of your photographs, megapixels matter very much. The more megapixels, the larger and higher quality the prints you can make. A 6 megapixel camera makes very nice 10x6.5" prints at 300dpi, and you can stretch them another few inches without significant quality loss. This chart ( design215.com/toolbox/megap... ) shows you what print size each megapixel level will achieve at 300dpi.
As I said, there are lots and lots of ultrazoom, image-stabilized cameras these days. You might want to check out similar offerings from Canon (<a href="digitalcamera-hq.com/digita... IS</a> and <a href="digitalcamera-hq.com/digita... IS</a>), Panasonic (FZ7), and Sony (<a href="digitalcamera-hq.com/digita... and <a href="digitalcamera-hq.com/digita... before you settle on the Kodak. Good luck!
In a situation like this, macro focus is the most important factor. Currently, Canon is the class leader in macro capability, with several cameras that allow you to focus on objects that are actually touching the lens. Of course, in many situations this isn't exactly helpful as the lens blocks out light, but with the proper lighting the capability is astonishing. Models that make use of this feature include the Powershot S2 IS ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... ). Several other Canons allow macro focusing as close as 1cm, including the Powershot G7 ( digitalcamera-hq.com/digita... ), A630 ( digitalcamera-hq.com/digita... ), A640 ( digitalcamera-hq.com/digita... ), A700 ( digitalcamera-hq.com/digita... ), and A710 IS ( digitalcamera-hq.com/digita... ). All of these are fantastic cameras and will serve you well.
If Canons aren't your thing, nearly every major manufacturer offers models with decent macro modes--there are dozens that can do the job you need them to. If you have other things to take into consideration when making your choice (price, megapixels, zoom, etc), you can let me know and I'll try to narrow your choices further. However, all of the models I've listed above are excellent. Good luck!
The flower is about 1.5 inches across and I was in danger of actually brushing against the bee and scaring him away! Look at the pollen on his back, legs and head. Also, you can see good detail in the stamens of the flower and the pollen they carry too.
i80.photobucket.com/albums/...
In this one the top of the strawberry is overexposed (it was on a white background in sunlight) and is out of focus. That's because I was about 1.5 cm from the subject - the larva. You can see how very focussed he is - you can actually see that he has two clear membranes (one smooth and one undulating) and he has freckles on his back! Did you know that strawberries had hairs!?!
i80.photobucket.com/albums/...
You can also get add on lenses or filters to increase your magnification. I got all my stuff so far from 47th St. Photo. Just be aware that the extension of the lens causes a shadow with flash (even without any accessories) - as Ben mentioned. Since you have that really powerful and flexible lamp to your avail, this should be no problem. Turn off the flash and go in using full telephoto and macro on auto setting (unless you prefer to set your own focus, aperture, etc to suit the situation).
This camera is really very easy to use and give very high quality pictures for under $200 (pcrush.com).
Good luck
I have the Canon S2 IS ( digitalcamera-hq.com/digita... ) which I have used to get some great artistic shots (here ( ic3.deviantart.com/fs10/i/2... ) and here ( ic3.deviantart.com/fs10/i/2... )). I have used a lens adapter for wide angle and extended zoom shots as well. Its a great starter camera for getting into artistic photography.
Andrew
All of the above choices offer similar features (long zoom, image stabilization, manual modes, etc) and similar prices. The Canon S2 ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... ) are my personal favorites, and of the two I think the S2 IS is the better value (the S3 IS doesn't really add that many features that the S2 didn't already have and it costs $100 or more extra).
The Sony H5 ( digitalcamera-hq.com/digita... ) and the Panasonic FZ7 are also fine cameras and stack up pretty well against Canon's offerings. Frankly, the differences between them aren't great enough to pick a clear winner, so I'd suggest going to your local electronic superstore and checking each out in-hand. Best Buy, for example, usually has tons of models powered up and ready to shoot. By doing this, you can get a better idea of how each handles and feels in your hand.
Good luck!
Either way, this is not a hopeful sign.
I've listed the major differences between the four cameras below (in the order that you have them listed).
Megapixels: 6 VS 10 VS 8 VS 7.1
Zoom Wide: 36mm VS 35mm VS 35mm VS 35mm
Zoom Tele: 432mm VS 140mm VS 140mm VS 210mm
ISO Settings: 80-800 VS 80-800 VS 80-800 VS auto
Optical Viewfinder: No VS Yes VS Yes VS Yes
Electronic Viewfinder: Yes VS No VS No VS No
LCD size: 2.0 VS 2.5 VS 2.5 VS 2.5
Prices: $298 VS $244 VS $293 VS $249
You might want to look at the Canon S2 IS ( digitalcamera-hq.com/digita... ) at $229 as well. It is very close to the in capabilities, but much lower in price. It has 5 MP, 12x optical zoom (same as the S3 IS ( digitalcamera-hq.com/digita... )), manual exposure and focus, and the ability to add extra lenses with an adapter. I have used one for similar type of shots, and can blow them up larger than an 8x10 if necessary. Some examples of photos from the Canon S2 IS ( digitalcamera-hq.com/digita... ) are here ( deviantart.com/deviation/35... ) and here ( deviantart.com/deviation/33... ). I hope this helps.
Andrew
To answer your question, yes, the processor changed between the two cameras. The A60 used the original DIGIC processor, while the A540 uses the DIGIC II, its successor. Many other things have changed between the two, however, and it would be a mistake to blame a difference in image quality solely on the processor. The lens, CCD, and pretty much the rest of the internals are all entirely different. I don't think you could get anyone to say that the DIGIC II processor is inferior to its ancestor, but you could certainly get a few people to accuse Canon of what's known as "pixel-stuffing"--essentially attempting to cram more pixels onto a sensor chip that's roughly the same size. This practice often results in noisy, overly processed-looking shots. The A540's sensor chip is 1/2.5", as compared to the A60's 1/2.7", so the A540 is fitting 4 million more pixels into those few extra millimeters. There have certainly been some great advances in CCD technology since the A60 was produced, but Canon is definitely cutting corners a bit here.
thank you! that explains a lot. now to the problem of finding one that i DO like...
do you have any favorites?
thanks so much!
It seems like a lot of other users share your opinion of the picture quality with the A540. If you're looking for cameras that are generally in the same size range as the A60 and A540, the A630 ( digitalcamera-hq.com/digita... ) and A640 ( digitalcamera-hq.com/digita... ) are rated quite a bit higher. The A710 IS also has some nice features, including a 6x stabilized zoom. Canons are the cameras I'm most familiar with and the ones I'm most comfortable recommending, so there you go. Good luck!
i will check those out. i don't mind bulky. its harder to misplace that way! :)
you have been a great help!
I don't plan onmaking large pictures, just want a camera to take grandkid shots and vacation shots, maybe witha little extra zoom and such. I have an old HP612 now. Any suggestions? I was leaning toward Canon A620, mostly based on consumer reports.
Thanks
Debby
The main differences between the A and SD series boil down to two points:
1. Size. The A series cameras are somewhat bigger and heavier than the SD series. The SD models can generally fit easily into a shirt or pants pocket, while you'd have some considerable difficulty getting an A-series camera into your jeans pocket.
2. Features. The A series cameras offer a much broader range of manual controls over things like ISO, shutter speed, white balance, and other technical settings than do the SD cameras. They often have longer zooms, as well.
At this point, based on what you're looking for, I'd recommend staying away from the A620 (since it's pretty old and will be harder to find at reputable dealers) and I'd suggest the A630 ( digitalcamera-hq.com/digita... ) or A640 ( digitalcamera-hq.com/digita... ) instead. They're rated extremely well by the pros and regular users alike. The A710 IS ( digitalcamera-hq.com/digita... ) is also a good candidate, as it's equipped with an image-stabilized lens that will help rescue photos that would otherwise be blurry due to your hands moving as the shot is taken.
If you value the smaller size of the SD line and can live without the extra features the A series is equipped with, I'd recommend the new SD900 ( digitalcamera-hq.com/digita... ), which is a fantastic (and fantastically small) camera. There's also the SD800 IS ( digitalcamera-hq.com/digita... ), which features the same image stabilization technology that's in the A710 IS.
I have a couple of questions for you before I can start making recommendations.
1. What are you looking to spend? Perhaps moreso than with film cameras, the money you spend really determines the quality of photos you can take with digitals. Lower-end SLRs will run you between $600 and $1000. Prosumer cameras with fixed lenses but lots of bells and whistles will range between $250 and $600. And then there are consumer cameras like the one you already have, which can go anywhere from $100 to $500.
2. What will you primarily be using the camera for? Are you a hobbyist, or do you mainly take photos of family events or snapshots of friends, etc?
3. Do you care about size/portability? Does the camera need to fit in your pocket?
If you answer these questions, I can better help you narrow down your choices. Thanks!
The answer to your first question is about $600 and might not even be able to be that much I am trying to get my mom and uncle to split the price for my christmas. I am a student in college now so I can not aford it yet.
The answer to question two. I am definatly a hobbyist but, I also take pictures of family events and of my friends. Recently I took the photographs for my Grandparents 25th anniversary I really enjoy nature pictures but I also like taking portraits, and snapping pictures of people just walking or acting nature in a common setting. I have taken photo 1 but, this semester and the semesters following I am not going to have any time and I don't want to stop b/c I really love taking pictures. Basically I want one for everything one I can take fun pictures with and one I can put on a tripod and take pictures of the beach or whatever.
The answer to question 3 yes I care about size I want to be able to print pretty big. No it does not matter the size of the camera of coarse I dont want one to heavy to carry around hiking or whatever but it does not have to fit into my pocket just have a strap and a bag or be able to fit into a camera bag ya know.
Hopefully I made it easier for you to answer my question Thank you so much for your help.
I have three choices of cameras I have found so far maybe you can help tell me if they are good or not.
1. Canon EOS 30D
2. Canon Digital Rebel XTi/canon 400D
3. Canon Digital Rebel XT/Canon 350D
Thank you!
My recommendation in general, like when you put these cameras side by side and ask which one is best, is the <a href="digitalcamera-hq.com/digita... I am constantly amazed at the photo quality and flexibility and wish I was marrying rich so I could buy it for everyone I know. However, I can see that this is somewhat out of the price range you're thinking and it's also a pretty darned heavy duty camera for your first 'real' digital.
Because of that, my recommendation for you in particular is the <a href="digitalcamera-hq.com/digita... XTI</a>- the instruction manual is a little hazy, but in general this camera is user friendly for newbies yet gives good enough results for professionals. But, you have to promise that you'll learn how to use all the settings. It's a lot more fun that way and you'll get much better results.
I'm sure Ben will have some good advice for you too!
First of all, the cameras you've mentioned are all excellent cameras, but you'll be very lucky to get them for under $600. Any price you find under $600 is probably going to be from a shady New York-based "grey market" site--whatever you do, do not do business with them. Reasonable prices for these cameras from reliable stores are as follows: 30D should be about $1150, 400D should be about $775-800 (with lens), and the 350D can be had as cheap as the $600 mark.
These cameras are all digital SLRs (single lens reflex cameras), which means that unlike the vast majority of digital cameras, they have removable lenses, real optical viewfinders, and can snap photos just as quickly as film SLRs. They generally have very little or no shutter lag, can shoot to uncompressed file formats like RAW and TIFF, and offer advanced manual controls that no non-SLR camera can match.
They're also a serious investment, especially when you get the urge to experiment with new lenses, which usually end up costing several arms and legs. They are pretty large (larger than any non-SLRs) and they usually require a camera bag, especially if you have more than one lens.
So, what you need to do is take a step back and decide what kind of camera you really want. A SLR will provide you with unlimited potential and opportunity, but it's also a serious investment of both money (probably over a thousand, eventually, with lenses and accessories) and time (to learn all of its functions/settings and how to best use them), and it won't be the easiest to just pick up and take with you any and everywhere. If you go with a non-SLR you'll be sacrificing some of that potential for convenience. You can get any number of SLR-like cameras that are smaller, cheaper, and capable of producing very nice photos--just not quite as sharp and lifelike as their big brethren.
Cameras in this upper non-SLR range generally offer long, image-stabilized zooms, tons of manual control, and the option to fit on a select few external lenses via a lens adapter. Canon (S3 IS ( digitalcamera-hq.com/digita... )), Sony (H5 ( digitalcamera-hq.com/digita... )), and Panasonic (FZ7, FZ50 ( digitalcamera-hq.com/digita... )) are pretty much the class leaders, but there are also quality offerings from Kodak and Fuji. I personally own the predecessor to the S3 IS, the S2 IS ( digitalcamera-hq.com/digita... ), which I can attest to being capable of some really stunning images.
I'm sorry that I can't really offer you a clear-cut answer here (just more questions!), but I don't want to see you saddled with a camera that isn't right for what you want and need. Hope it helps. :)
Neither the S3 IS or the XTi offer a printer dock accessory, but both are PictBridge compatible. PictBridge is an industry-standard technology that allows you to print directly from a camera to a printer (via the USB cable), entirely bypassing the computer middleman. There are hundreds of PictBridge printers and I'm not really all that familiar with them, unfortunately, but I can say from personal experience that Canon's printers are, in general, very good. Hope this helps!
Don't worry about the points. I don't see a problem with leaving it on at all times, if you have the option to. I have a Canon S2 IS ( digitalcamera-hq.com/digita... ), and the IS is always on. It should only help your shots.
Andrew
For christmas, i am getting my daughter a digital camera. She is a competitive horse back rider and loves to take pictures of her friends riding. She needs a camera that can be VERY fast to take a pix of a horse over the jump. The camera doesnt HAVE to fit into her pocket but it may not be humungous! The camera must have a HUGE zoom also because you are not close to the horses jumping AT ALL sometimes. I am having troubles finding a camera--even looking for one! Please help!!! ASAP for this present is for xmas and i need to ge it ASAP since we are leaving early on vacation.
Thanks so much
linda luster
If zoom is a high priority, I'd recommend the Canon S3 IS ( digitalcamera-hq.com/digita... ) (or its slightly older brother, the S2 IS ( digitalcamera-hq.com/digita... )). It's got a 12x optically-stabilized zoom lens, which means that it will try to compensate for any hand movement that might happen while taking shots. In good light it can produce great images very quickly indeed. Burst mode shooting will allow it to capture images at 2.3 frames per second for well over 30 shots at full resolution--perfect for making sure you get that great shot of the horse going over the jump. It's not the smallest camera--in fact it's pretty large for a non-SLR--but it's not going to turn anyone into a hunchback either. In short, it's a great camera that gets great images on full auto, but will also allow you to grow as a photographer via its manual settings.
If you'd prefer a non-Canon camera, there are several competitive models from other companies like Sony (H5 ( digitalcamera-hq.com/digita... )) and Panasonic (FZ7, FZ50 ( digitalcamera-hq.com/digita... )). They're very nearly as good as the Canon, have a similar feature set, and carry a similar price tag. Good luck!
I don't think you should have any reservations selecting the FZ50 from among its peers. It is by far the most powerful camera in its class. I myself have used it, Sony's H5 ( digitalcamera-hq.com/digita... ), and Canon's S2 IS ( digitalcamera-hq.com/digita... ) (which is by all accounts extremely similar to the S3 IS ( digitalcamera-hq.com/digita... ), if not a little superior on the image front). The FZ50 was a pleasure to use, and felt the most solid and SLR-like in my hands. I didn't notice any problems with noise that detracted significantly from its use, and definitely not any greater noise than I saw on the other models I mentioned.
That said, under your $600 limit there are several digital SLRs (with kit lens) that you might want to consider. The Pentax K100D ( digitalcamera-hq.com/digita... ), for example, can be had for $578 (with lens) at Amazon. The Nikon D50 ( digitalcamera-hq.com/digita... ) can be had for a similar price (cheaper with a shorter range lens). The Canon Rebel XT (350D) ( digitalcamera-hq.com/digita... ) is also in this range. Without a lens, each of these cameras is under $500 (some close to $400) and you can probably find decent used lenses on eBay and the like. Of course, with a memory card and other accessories (not to mention inevitable extra lenses) you'll end up over $600 eventually, but it's something worth considering. Finally, the Pentax K110D ( digitalcamera-hq.com/digita... ) (same as the K100D, minus built-in image stabilization) is an incredible $432 after a $50 rebate at Amazon, with lens.
All of that said... if you want to stay out of the SLR realm, the FZ50 is a fantastic choice.
Good luck!
If you're asking about the pixels' relationship with image quality, that depends on several things. First of all, dSLRs will always provide better image quality than non SLRs because their imaging sensors are much, much larger. A typical 6MP sensor in a non-SLR, for example, is about 5.76 x 4.29mm. Meanwhile, the 6MP sensor on the K100D is 23.5 x 15.7mm (basically 4x as large). What this means is that each pixel receptor is given more room and therefore more light, which means lower image noise and the ability to capture higher quality images at high ISO sensitivities.
Furthermore, higher megapixel numbers doesn't necessarily imply better image quality. Sometimes, manufacturers will cram more pixels onto the same size sensor (for example, putting 8 million pixels onto a sensor the same size as the non-SLR 6MP sensor above). This does the opposite of what the SLRs' larger sensors do, increasing noise at higher ISO sensitivities and generally lowering image quality. The main advantage of higher resolution in consumer digitals is the ability to make larger prints.
In short, I wouldn't worry about it too much, so long as the image quality is good.
13 seconds sounds like a ridiculous exaggeration by any standard, and $130 for any 2gb SD card is a huge ripoff. I'd check sites like newegg.com or even amazon.com for much more reasonable deals. Take a look at this one ( newegg.com/Product/Custrati... ), for example.
It sounds to me like the salesperson is trying to scam you. I'd avoid whichever store that was entirely and do your shopping from reputable internet merchants. I've personally used both newegg and amazon with great results.
Good luck!
I would say the Canon S2 is a really good camera (haven't really used it, but have used the S3 on several occasions), albeit old. The SD360 would probably serve you better for concerts when photography isn't always permitted, but due to the size, you might be able to sneak it in easier than the S2.
Hope that gives you some food for though, and best of luck with the camera you choose!
I also own a Canon S2 IS ( digitalcamera-hq.com/digita... ). Indoor shots are very tough with this camera. Try using aperture dependent setting (AV on the dial) with your ISO set at 400 and the aperture open to f/2.7. This will allow the most light in. If you want to slow the shutter speed down any slower than 1/200 of a second, I would recommend using a mono- or tri-pod.
As for using a flash, the effective range of the camera's flash is 2.3 to 17.1 feet. You might consider using extra lights. You don't need to use professional lights either, something like a adjustable lamp like this one ( amazon.com/Holmes-HL5611MBL... ) that you can point at your subject might help. The hot shoe ( en.wikipedia.org/wiki/Hot_shoe ) will only add extra flash power, but not necessarily increase the range for the background lighting. The lamp I pointed out previously could be used to point at your subject and possibly the area behind them for bacground lighting. You could use the flash to fill in as well.
There are lots of different things you can experiment with. I hope my ramblings have made sense and help. Good luck and happy shooting.
Andrew
I really appreciate your answering my question so quickly and helpfully. I'm sorry I have not been back to this forum for a while. I tried what you suggested with the ISO 400 and aperture at f/2.7. The pictures came out almost white. The use of extra lighting worked best. As for using a tripod, I like to capture my subjects spontaneously. Would you be able to give me a sort of definition for all those factors I can play around with that give different effects to the pictures taken? I hope I'm explaining myself clearly...
Thank you so much!
Lillian
The ISO number was originally a rating for the speed of the film in a camera. With the advent of digital photos, it is more of a light sensitivity number. The higher the number, the more light the photo will be exposed to. For instance, ISO 200 will let in twice as much light as ISO 100. ISO 400 will let in twice as much light as ISO 200. The numbers work on a one to one ratio for the ISO rating. You might notice some noise or graininess in your photos as you use higher ISO numbers though.
Your f/# is a little different. This has to do with the aperture of the lens. It works a lot like your eye works. The wider the aperture, the more light it lets in. The numbers work in a different manner through. The lower the number, the wider the aperture. As for how you read the numbers, there is a lot more math involved, so I'll avoid that. Basically, the number doubles every other number in the sequence. Each number listed below allows in twice as much light as that before it.
f/1
f/1.4
f/2
f/2.8
f/4
f/5.6
f/8
f/11
f/16
f/22
and so on
I hope this helps.
Andrew
Like Andrew said, aperture (f stop) is how you adjust the amount of light that you are getting once you have set the ISO.
You can also change shutter speed (a faster shutter speed means darker pictures, slower means lighter). You would have to use either Tv mode or Manual to adjust this. But like he said, any action shot at less than 1/200 is probably going to have blur.
Now, blur isn't always bad. But you have to make sure that you are only blurring what you want to have blurred. I take a lot of low-light sports photos. Sometimes I use the flash and sometimes I don't. With this camera, not using the flash in a low-light, action situation is going to require you to use 400 ISO/ 2.7f, and also a really slow shutter speed (In my case, usually 1/50 or 1/60). At that speed, you have to follow the subject really well or you will get serious blur. But if you do it right, it looks really cool.
Correct me if I am wrong, Andrew. I am no pro at this stuff. I just spend a lot of time doing it.
You are right. A good way to follow your subject when you're a slow shutter speed is with a adjustable tripod. Most of them come with a pivot head, and you can pivot the camera on a steadier base by using that function and follow motion. It give more of a sense of motion in your photo when the subject is nice and clear while their surroundings are blurred. I've done this with some photos of cars, and you're right, its very cool looking.
Andrew
Set EV to -1/3
Set contrast to -
Set White Balance to Daylight
There are several cameras that I can recommend in this range. In fact, there's a whole group of "ultrazoom" cameras that fit your criteria almost perfectly.
Among them are: the Canon S3 IS ( digitalcamera-hq.com/digita... ) (~$370) (and the slightly older S2 IS ( digitalcamera-hq.com/digita... ) [~$280]), the Sony H5 ( digitalcamera-hq.com/digita... ) ($390), the Panasonic FZ7 (~$300) and FZ50 ( digitalcamera-hq.com/digita... ) (~$500), and the Kodak P712 ( digitalcamera-hq.com/digita... ) (~$380).
These are all fine cameras. I personally own the S2 IS and love it a lot. It's generally rated a little better than the S3 IS (it's pretty much the same camera, specs-wise, with the major addition of one extra megapixel). Users also seem to really like the Sony H5, but I personally have no experience with it.
Hope this helps, and good luck!
The smallest I know of are the Canon S2 IS ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... ), which have a "super macro" mode which allows you to focus on things that are actually touching the lens glass. I have the S2 IS, and I can attest to this ability. Of course, when you get that close to the lens, the lens itself can block out your light source.
Good luck!
What you're looking for is a camera with an Image Stabilization system (IS). Some companies also refer to this technology as VR (for "vibration reduction"). Typically this is accomplished either by gyroscopes that move the lens to compensate for movement by your hand, or by a mechanism that moves the imaging sensor (aka the CCD).
Some of the best long zoom cameras with IS systems are:
Canon's S2 IS ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... )
Panasonic's FZ7 and FZ50 ( digitalcamera-hq.com/digita... )
Sony's H5 ( digitalcamera-hq.com/digita... )
Kodak's P712 ( digitalcamera-hq.com/digita... )
All of these have 10x or 12x optical zooms paired with very good Image Stabilization systems.
To your definition questions: a "megapixel" is a million pixels (the tiny dots which digital photos are made up of), so the more megapixels, the larger the image on your screen and the larger you can print those images; a "SLR" is a single lens reflex camera--you can recognize them primarily by the fact that they have removable lenses and by their huge price tags--they range from serious amateur to pro equipment; the letters after model names are pretty arbitrary, but sometimes (as in the case of the S2 IS and S3 IS) they mean something... it's pretty hard to tell sometimes.
Hope this helps!
These are all good choices, and they're all quite comparable with one another. My personal preference is for the S3 IS ( digitalcamera-hq.com/digita... ), as Canon's image quality is--to me--by far the most lifelike and clear. However, I almost want to recommend you get the older S2 IS ( digitalcamera-hq.com/digita... ), which is significantly cheaper and not that much improved on by the S3 IS. In fact, many reviewers and users liked it better.
Frankly, though, you'd do well to get any of these cameras. They all have small areas where they shine over the others (the S3 has by far the best movie mode, the P712 ( digitalcamera-hq.com/digita... ) has Kodak's trademark smooth user interface, and the Sony has a huge screen) but in general they're pretty comparable. I'd suggest going in to a major electronics store and trying as many of them out in your hand as possible. That's the best way to make a choice, always.
Good luck!
Sony was a close second, I had a Sony before S3 IS for 3,5 years and was very pleased with its performance. I actually see the fact that Sony uses its own memory card as a huge plus - never did I have a problem with its memory sticks, and the very first memory card I got for a Canon died on me 3 days later, so I believe that by making their own memory cards, Sony are better able to control the quality. Unless you own or plan to own more than one camera, and one of them will not be a Sony, it's not an issue at all.
Kodak never seemed like quite a match to the other three options to me, so I eliminated it rather early on.
Olympus SP-550 UZ have an 18x ultra extended zoom. But I have no experiences with that. But I know S3 is better.
How can I get things to focus correctly when the objects are closer (not ridiculously close, but not far away)? For example, when pressing halfway down on the shutter button, the camera barely focuses at all.. I tried the manual focus, and it doesn't help much either.
I've seen people take a ton of beautiful macro shots with this camera (not using any lenses), and I'm wondering how they manage to do it..
Is there anything that could help with focusing aside from manual and autofocus? Any trick to getting nicely focused macro shots?
When I say blurry, I mean you can barely tell what the object is; it's not a matter of shutter lag or anything. Thanks!
I too was hugely disappointed in my HP digital, which was a 1MP piece of junk back when 1MP was considered way awesome. I also now have a S2 IS, which I love. I think, however, that given your expectations you'd be disappointed by the video modes on not just the S2 IS and S3 IS, but also pretty much all digital still cameras.
While the Canons shoot very nice 640x480 video (the best I've seen from a digital camera), they have a 1gb file size limit that restricts you to about 9 minutes at the highest quality setting. Obviously, that's not very efficient encoding. Furthermore, no digital camera I know of offers an easy camera-to-DVD conversion process, though I admit I haven't examined all of them for this feature. Most people seem to use digital still cameras' video modes for short clips to be emailed and shown on the computer, and stick with a camcorder for longer videos. However, as still camera technology advances I could definitely see manufacturers starting to focus on incorporating this kind of functionality.
I do love the S2, but I don't think it's right for what you're looking for.
Hope this helps.
Thanks for your time. So you have the S2IS, can you tell me if you have problems with a high pitched whine in video playback? CompUSA site has a few reviewers mentioning this...
About the video length *sigh* nine minutes is a bit less than hoped for but if it produces good internet suitable video and bearable TV quailty video, then you do have the work around of patching together the sequential 1 gb files in pinacle. Realistically, if i had to go to a play or shoot something lengthy - I guess I could prepare myself to use the mini-dv or justify a future purchase of a DVD camcorder.
I guess I am leaning toward a camera solution because my current camera is ticking me off (besides the normal stuff from it being several years old and a 3 MP) and 99% of video I want is off the cuff vacation footage....like dolphins on a schooner ride. If you take a still the digital delay prevents you from capturing them above water, but decent video would do the trick. So do you (or anyone else) know if the larger LCD in the S3 or the new digic III processor is worth $100 (plus the free 1gb sd card that amazon is throwing in on the S2)? Oh and does the S3 have that high pitched whine in video playback....getting rid of that (if it does exisit) is worth 100 bucks.
Lastly, how good is the video with indoor lighting?
I've been very satisfied with the camera. The rotating LCD makes a huge difference -- when traveling, I can shoot from the hip, so that I can better action shots without people knowing they're being shot. The motor for zoom is quiet as well. The rotating LCD also lets me get framing I couldn't otherwise -- holding the camera out of the window of a car, holding the camera overhead or near the ground, or in a variety of other positions.
It is also very durable. I have a 52mm adapter sleeve from lensmateonline.com (Canon also makes one, but the lensmate is cheaper and better quality) and a UV filter. With that, and the LCD rotated in, the camera is quite tough. I've had African insects lay eggs on the thing, it's been lugged around for 3 months in a pack around China, been through sandstorms in the desert, and it's still ticking like new (although the paint job looks pretty worn). With the 52mm adapter, you also cannot see the lens moving in and out, and the motor is fairly quiet, so again, you can do great live shots without alerting the targets of your presence. I shot a full 9-minute-length video of children when I was playing with them in Africa. The kids didn't notice I was shooting until maybe 5 minutes in. Downside is the camera's pretty big in this configuration.
In terms of S2 vs. S3, the biggest difference to me is that the S3 has better low-light performance. With non-SLR digcams, that's a big limitation. I haven't used the S3, so I don't know if it's $100 better. Extra megapixel and bigger LCD are nice too. I don't know what difference digic III makes. I suspect not much.
Peter covered your questions very well there, and I support everything he said about the S2. I too have had no issues with high pitched whine in video playback. It's smooth as silk, in terms of both video and audio.
As far as missing action shots because of shutter lag, it's true that that's an issue with nearly all consumer-level digital still cameras, but I think you'll find that the S2 is quite responsive (especially when you pre-focus). You'll catch your subject more often than you think, and in good light the combination of high shutter speed/low ISO and the optical image stabilization will give you (at times shockingly) crisp images even when your subject is moving pretty quickly.
The video indoors is very good, though you will get a bit of image noise--very similar to the image noise you get with stills in low light. However, it's much less noticeable in video than it is in stills, and I don't find it to be a big limitation.
As Peter said, you can reduce the video quality and get quite a bit more time out of the 1gb limit. While it's a real shame to go away from the high quality recording (it really is spectacular) sometimes you've got to make concessions.
Good luck.
I have used Digital compacts before, but these two cameras stand out
in my view as an upgrade from my Vivitar 5385. I take lots of scenic shots
and close-ups of flowers but am not very technical minded. I do print my own
photos and require pictures with high colour quality and clarity.
These are both very good cameras, but for me the S3 IS ( digitalcamera-hq.com/digita... ) is the clear winner for what really boils down to one reason: price.
You're going to be paying quite a bit more for the G7 ( digitalcamera-hq.com/digita... ), and you won't be getting that much more in return. In some areas, you'll be getting much less. The main benefits that the G7 has over the S3 IS are in terms of megapixels/sensor size (10MP to the S3's 6MP, and a larger sensor) and size/weight (it's almost 5oz lighter and nearly half as thick). The S3 on the other hand has twice the zoom (12x to the G7's 6x), a still very reasonable sensor, a very cool flip-out & rotate LCD, and it takes the ever-convenient AA batteries (get some rechargeables and you're ready to go).
I own the S2 IS ( digitalcamera-hq.com/digita... ) and love it. For macro photography it's flat out amazing, especially in super-macro mode, which offers a minimum focal length of 0cm. Yeah, that means you can essentially focus on something that's touching the lens. It produces great up close shots of flowers. Here ( img61.imageshack.us/img61/4... )'s one I took last summer in New Mexico. The S2 is pretty much exactly the same camera as the S3 (one fewer MP and that's about it).
Hope this helps, and good luck!
Mindy
What you are looking for is the exposure control on your camera. This is the scale that goes from -2 up to +2 in 1/3 increments. This adjustment can be made in any mode other than the green Auto mode on the command dial.
To make your image brighter you need to select a positive number. It's hard to know exactly how much you will need to increase the exposure by without a bit of testing but if you're looking for that high key effect then you are most likely going to want to use the +2.
If that doesn't make the image bright enough for you then you will want to switch over to M and work fully manual. Working in fully manual will allow you to over-expose your pictures by as much as you would like.
The background on what is happening is related to the way cameras decide what an accurate exposure is. A group of scientists (working with B&W images) took a sampling of thousands of images and decided that if you mixed all the whites and blacks and greys together that you would come up with the ideal shade of grey. What your camera is doing when it meters a photograph is attempts to mix all the highlights and shadows to produce that ideal shade of grey. This means that if you are taking a picture of something black that your camera wants to make it grey. The same thing goes when photographing a white subject, your camera is trying to make it grey... just like it was programmed to do.
The exposure controls are your way of telling the camera that you are photographing something other than an ordinary subject so by choosing negative numbers you make your picture darker and choosing positive numbers will make your picture lighter.
I hope I didn't make this answer too technical. Playing with exposure control can be lots of fun when you get the hang of it.
There aren't really different "kinds" of macros. Macro is simply a term used to signify close-up photography as a whole.
There are many models of camera that offer very good macro capability. The most impressive that I've seen are Canon's S2 ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... ), which include a "Super Macro" mode that allows them to focus on subjects that are actually touching the glass of the lens. You can't really get any better than that.
Are there any other considerations you have in making your choice? Do you care if it's a bulkier camera? What's your price range? Do you plan to do any manual shooting, or will it all be in automatic mode? If I have a slightly better idea of what you're looking for I can help you better.
Good luck!
Could you be more specific than "not very expensive"? What's your upper limit in terms of dollars? I'd like to recommend something that will be the best camera for your money.
Thanks!
That's the best recommendation I've got, and to be honest it's probably the best camera bar none in the $250 range (check out those glowing user reviews!).
Good luck!
Judi
i118.photobucket.com/albums...
i80.photobucket.com/albums/...
i80.photobucket.com/albums/...
i80.photobucket.com/albums/...
Be aware that for indoor shots of small close things like jewelry, you will have to tweak the flash settings and you may experience a shadow on your subject from the projection of the lens apparatus. The way to avoid this is to take the shots in natural light outdoors or indoors with an alternate light source aimed at the object. You will also have to make some adjustments due to glare from that other light. Since you will be so close, you may have to take several shots to get just the right combination of light, angle, shadow, reflection, etc. The emerald necklace was not taken in any kind of setting as described above - it was sitting on a piece of paper on my desk with my goose neck lamp shining in it. So don't judge by the lighting. Do judge by the detail. It was taken about 1" away.
The bees are on flowers about 1.5 inches across, and the lens is practically touching them - the bees that is. (Luckily I am not allergic like my mom!) I really like how you can see the pollen on their backs and legs and head! Also I like how you can see the detail inside the small center part of the flower, including the pollen on the stamens, and the wings are in perfect focus and you can clearly see through them, and you can see their veins!
The little larva on my strawberry has two transparent membranes, one smooth on the outside and one undulating on the inside. You can see his posterior projections and the freckles on his back!
Watch out! I have already recommended this camera to three people and they have all bought them!
And I can now add to my recommendation that so far 3 of my Canon photos have been selected for publication in two different amateur photo books, and one publisher has requested another submission. The one I posted with the bee on the right side will be in "Endless Journeys", which also contains another A630 shot (Dashing Donor) and one from my Minolta DiMage G500 (Mists of Mokule`ia).
I am beginning to be a pain amongst my friends because I am always shooting, but you never know when that perfect moment might present itself!
Happy shooting to all,
Lisa
Hope this helps.
It's a 6MP camera with a 12x optically stabilized zoom. More importantly, the zoom has an ultrasonic zoom motor, which means that it is capable of zooming completely silently when in movie mode. It zooms more slowly than normal, but it's still plenty quick. On top of that, the movie quality is fantastic, as are the still images the camera produces.
It is, however, a bit higher than $300 (looks like about $360 at Amazon right now). If you can stomach 5MP, the older S2 IS ( digitalcamera-hq.com/digita... ) is nearly identical to the S3 IS and has the same zoom technology. (The only down-side is that it has a 1gb file size limit on movies, which will get you about 9 minutes at top quality.) It sells for considerably less than the S3 IS.
Good luck!
- LCD viwer is a flip. Once you try it you will not be able to live without it. GREAT for movie mode too.
- Battery life is fantastic. 4 AA's.
- SD Card... less $$$ and many manufactures using it in many different products
- Dedicated movie button; this is great!
- Better menus in my opinion but that is personal preference
- Size; much smaller than the H5, may take it out more? Nice feel to it, very balanced.
- I think you can get the Canon for a little less money than the Sony too?
I one could beat themselves up when it comes down to pic quality, they are both probably pretty good. All in all, the Canon S3 is fantastic.
Hope this helps!
The H5's video mode is very nice, but the picture quality doesn't quite match the Canon's. You can get a sample of each camera's video below:
H5 ( dcresource.com/reviews/sony... )
S3 IS ( dcresource.com/reviews/cano... )
I haven't personally used the H5, but from everything I hear it seems to be a very good camera. NoShow listed some of its faults above (the proprietary memory format, the non-flip-out LCD, the lower battery life), but in general it's very good.
Hope this helps.
The S3 IS does work with 4gb cards, though Canon will not commit to this in writing as they haven't officially tested it. You can find a long discussion on this topic here ( forums.dpreview.com/forums/... ).
I think a big help will be to pick up both and hold them both in your hands. That certainly helped me a lot. Also, I know of a person who is using a 4GB SD card in a Canon SD600 where only 2GB is 'officially' supported. Mind you, 2 x 2GB SD sticks are pretty cost effective.
Depending on what you want to do with the pictures (i.e. pixel level work vs. printing pics) the noise issue is probably a moot issue between the two.
Video certianly better with the Canon. Also the auto focusing on the Canon in video mode is supposed to be superior vs. the H5.
Good luck!
NoShow (0 points thus far)
...hint hint... LOL!
The S2 IS ( digitalcamera-hq.com/digita... ) is a far better camera than the TZ1 ( digitalcamera-hq.com/digita... ). It's much fuller-featured (full manual controls available, unlike on the TZ1), has a longer zoom (12x vs 10x), a far better macro mode, a flipping/rotating LCD, and runs on AA batteries, which means that you can use AA NiMH rechargeables (a cheap and easy form of power compared to the Panasonic's proprietary lithium ion battery).
You should be aware, however, that these two cameras aren't really of the same class. The TZ1 is much smaller and lighter than the S2 IS--about half the weight and half the thickness. The S2 IS could never fit in a pocket, unlike the TZ1.
If all you're concerned with is image quality and features, there's no question that you should choose the S2 IS here.
Good luck!
The cool thing about the S2 IS (or newer model S3 IS) and the TZ1 is that they both zoom during filming! This is pretty rare in smaller cameras because the zoom tends to make so much noise. The movie mode was important to me because I didn't want to get a camera and a camcorder (for family movies), and was looking for a combo. I wanted to capture the sledding down the hill and zoom in on that great smile at the end! I want to film my son getting a special presentation next month. But I also just want to take good photos.
I went with with TZ1 over the S2/S3 because: (1) it is more point-and-shoot - I had read that you need to know something about settings to get the S2/S3 to take good pictures and I didn't feel experienced enough to cope with those photo complexities - yet, (2) it is small enough to put in a a jacket pocket and so more available to capture those special moments, (3) I thought that I would look pretty silly with a super-macho camera when I wouldn't know an f-stop if I fell over one :)
The S2/S3 is a great camera (although movie mode is limited to 1gb ~ 8 minutes at a time, but you can take as many 8 minutes movies as you want), it has a separate movie button, and you have way more control - if you are prepared to put in the time and effort to learn more photo skills.
From want you appear to be looking for - an easy-to-use camera that will capture those special fleeting memories, and is fast enough to capture a running child - the TZ1 sounds like a better choice than the S2/S3.
This is if you also want movie mode with sound and zoom. Note: both shoot VGA (640 x 480 pixels) at 30fps rate. The TZ1 also shots movies at wide-aspect (848 x 480 pixels) - not sure about the S2/S3. BOTH also have image stabilization, which is vital to make this sort of thing work. BUT, if movie mode with sound and zoom is NOT important to you, then you have a whole range of other cameras that would be better for the job you describe.
I thought I needed something with stabilization zoom, because I recently took several pictures of my kid with a Sony DSCw50 and several came out blurry.. Didn't want to spend too much money and found in Amazon two (or three) great values: the Canon S2 for U$ 303 (including a 1 GB SD memory card and battery charger), and the TZ1 or the DMC-FX01 (both about 235 U$), but the FX01 has 6 MB and 3,6x OIS zoom versus 5MP and 10x OIS of the TZ1.
Now my husbands says he preferes the Panasonic for it's size.. so i'm still wondering
The Canon is going to produce superior photo quality in pretty much all conditions, particularly in low light, where the Panasonic really struggles with image noise (or at least that's what nearly every review I've read tells me--maybe Alison can give you a hands-on report here). The Panasonic, however, is undoubtedly handier--pocket sized and it's got a great auto mode. The S2 IS does have a fantastic automatic mode, though; it works just as well as a point and shoot as it does as a full manual machine. If you can handle the extra bulk, the Canon has a lot more features and produces a better image. If you want to go slim and don't want to slim down your wallet too much, the Panasonic will be a step down, but not a huuuge one.
I suppose I should say at this point that I own the S2 IS and love it, so you've got a hands-on advocate for each camera here. :)
Look at the Canon PowerShot A710 IS 7.1MP Digital Camera with 6x Image-Stabilized Optical Zoom. This sounds like it would fit the bill for your specific needs! And it takes AA batteries, too.
amazon.com/Canon-PowerShot-...
I have a 7 1/2-month old who also will not sit still (he just started crawling!) and I purchased the S2 last month and love it. It takes great quality pictures. I am not a technical camera person, but I this is my honest personal opinion.
For his birthday, get your husband a tiny ultra-compact (maybe a Casio Exilim?) that fits in a trouser pocket so that you ... I mean he, can ALWAYS have a camera along to catch those unexpected special moments. :)
It was very liberating being able to put that in my pants pocket (no bulge) ---I even took it to a black-tie event, and kept the camera in my tux pocket all night. Photo quality??? Not great (only 2 megapixels) but very convenient, fine for 'fun' snapshots.
There are only four Canons with image stabilization, and only two of these are truly compact.
The S2 IS ( digitalcamera-hq.com/digita... ) and S3 IS ( digitalcamera-hq.com/digita... ) are bigger cameras (not as big as SLRs, not as small as the A and SD series). They're very powerful cameras, (5 or 6MP sensors, 12x optical zoom, fast and intuitive operation) have good continuous shooting modes, very long battery life, and a class-leading video mode (in terms of quality). Unfortunately, the compression mode that they use for video is pretty inefficient--the longest you can get from these cameras at top quality is 8-9min per gigabyte. The S2 IS is limited to 1gb video files, while the S3 IS is unlimited (but obviously you're limited by your total card size--4gb or less). The S3 IS can shoot at 2.3 frames per second in continuous drive mode.
The SD800 IS and A710 IS are smaller and less powerful, but still very good.
The SD800 IS ( digitalcamera-hq.com/digita... ) is the smallest image stabilized Canon. It's got a 7MP sensor, a 3x optical zoom, and the same image stabilization as in the S2 and S3, and a nice wide angle lens (28mm). It lacks most manual settings and is essentially a point and shoot camera. It can shoot 1.7 frames per second in continuous drive mode.
The A710 IS ( digitalcamera-hq.com/digita... ) is slightly larger than the SD800 IS. It's got a 7MP sensor and a 6x optical zoom. Unlike the SD800 IS, it offers full manual controls and has a sweet flip out and swivel LCD screen (as does the S3 IS). It can shoot at 1.7fps in continuous drive mode.
Hope this helps!
The A710 has a fixed LCD, it doesn't flip out.
Assuming your current camera isn't the S2 IS, that would be a great choice. I personally own it and love it for its macro capabilities--especially the super macro, which lets you focus on objects that are actually touching the lens. Can't really get any closer than that. It's a great camera in most other respects, as well. Very fast shot to shot, a good burst mode, great picture quality, incredible video. The auto mode is easy enough for any beginner, so you shouldn't have any trouble. I can't recommend it enough.
Hope this helps!
Thanks so much for your reply
tracy
I really appreciate the help
If those don't do it for you, I can certainly point you to some shots I've taken.
Good luck!
Looks like that will be my new camera
Tracy
I am in EGYPt now and i can not find any one answer me about this problem.
If that is not the problem set the camera on Shutter priority, and set the shutter speed pretty fast, like 1/800-1/1500 second. Another thing you can do is to move the camera with the player, sort of panning it, to keep the player centered in the photo. This will also tend to blur the background, which can actually improve the photo.
2. Use faster SD cards. Yes, there are faster cards and it does make a difference in writing the image file to the card. This is especially key if you're taking multiple or burst images.
3. Fresher batteries. Use alkalines at least. But I recommend using high energy batteries designed for digital photography. Varta is a good brand. They are usually sold in camera shops, are long lasting (because they are sold in small quantities) put out alot of energy.
4. Shoot in "sports" modes when you're in situations that require action. Night or available light modes when in night time settings. These presets can help in speeding up your shots, rather than the camera taking a split second to evaluate the conditions of the lighting.
5. Go manual. If you are manually focusing, particularly in darker settings, you can constantly refocus the image as things happen. Also, the infrared does have a range and if your image is out of that range you can end up with the camera's "best guess" or infinity setting which may not help. You can also go manual on fstops and shutter speeds as well, getting more light faster when you choose.
6. Go with a shallow depth of field.
7. Pan with the action. You can create some pretty cool shots by panning with your shot, focusing on your subject. This will create the effect of your subject in sharp contrast to the blurry background.
8. Use a flash - even in day time. This will "freeze" the image and cause your subject to "pop" in the shot. However, flash is only designed for limited range and can dissipate outside of about 20-25 feet unless you're using a zoomable flash.
9. Stick with 100-400 ISO. Going higher will cause more noise/grain in your shots, particularly in darker settings.
Doing these simple things can help. BTW - I noticed that you haven't marked any replies as the "best answer." Are you still looking for an answer? If so, I recommend you re-submit it on digitalcamera-hq.com so it will have a better chance of being noticed. These days it looks like most questions are being answered within a few days. Good luck!
When the camera is turned on, press and hold the Menu button for 5+ seconds. A menu will pop up asking you "Reset camera to default settings?". Choose OK and the settings will be reset.
Good luck!
I just reset my S2
my canon G7 went crazy, i'd like to reset the camera, but in the manual is not explained how to do it, do you know if there is any function or reset sequence?
thanks.
matteo
Log on to these sites for details :
camerasunderwater.co.uk/d_s...
digideep.com/english/underw...
To extract this information and print it on the picture, you may use a pictbrige compliant printer which lets you do the printing with or without dates.
Pictbridge compliant printer can be connected to your camera without going through the computer.
Your camera manual will have detail instructions on how to connect the camera to the printer.
Essentially, go to the camera menu and access the date/file number printer option. The icon looks like a clock. There you can set the date to print.
And of course, your printer must have this feature.
please click this page below
alpha02.c-wss.com/inc/ApplS...
if you cant ... you can copy and paste on your internat
good luck
i found out this book is 187 pages whoaaa lots of features and top of camera you must be Proffersinal photographer !!!
smile good luck
revhead227
However, image stabilization only gives you 2 to 3 stops advantage in shutter speed and fast moving objects and birds probably need more than that to freeze the movement.
In addition, if you purchase your batteries in bulk from places like CostCo, often, when you purchase batteries in bulk, it isn't uncommon that some or many of them are near dead or worse. Batteries bought in bulk tend to have a long turnover and such, can lose much of their battery power before they are used. And many batteries such as AAs are general purpose batteries and are not designed for the high energy use of digital cameras and the flashes they trigger. As such, I recommend using high energy batteries designed for digital photography. Varta is a good brand. They are usually sold in camera shops, are long lasting (because they are sold in small quantities) put out alot of energy.
Absent that, you may have a camera error or the camera may simply need to be serviced. Checking with Canon's website, they don't share a lot about battery error, so I'd give them a call and see what they think.
1(800) 828-4040
Note: The message only appears when I want to go into "camera" mode, not in "playback" mode
The sensor on my S1is has failed. Does anyone have this problem?
I removed my batteries: coin and AA's. Replaced the coin with a new one. Made sure (important) that all my AA's were 1500 mHa or higher WHILE all 4 AA's are of equal value.
**Do Not mix the mHa** - make sure all 4 AA's are of equal mHa value when you place them in the camera.
I also downloaded a chdk - Had to reset my inner calandar and time (double check this again later to make sure the year stays correct, I difficulty with the year).
pcmag.com/article2/0,2817,2...
Read carefully!
Another source: thefreewindows.com/download...
********This is the best place to get the CHDK *******
chdk.wikia.com/wiki/Downloads
for the zip file direct: malbe.nm.ru/chdk/
Make sure you read these. It's not really so complicated, but it does have more features than just fixing this power up issue!
I don't use all the bells and whistles but sure am happy to have my camera up and running.
A friend of mine repairs cameras for a living and had no clue on this fix either.
Could you exactly tell us how and what you did. I installed CHDK but don't see any option that could fix the battery problem.
Simon
coolgeekystuff.blogspot.com...
I am having two set of batteries 700mAh (NiCd) and 2100mAh (NiMh). Camera gives problem if all 4 batteries are of 2100mAh. if i put all batteries of 700mAh camera functions properly (less no of shots) but if I put combination of 2100 and 700 in that case I tries 3:1 combination some time it works or 2:2 combination works perfectly resulting in large no of shots can be taken.
the battery holder cover on the top has two metal strips which makes contacts with the batteries when closed. Since one tends to open and close the lid quite often, these metal strips tend to dislodge from their usual position, thereby not being able to make the right contact when the lid is closed. It is very easy to adjust this strip manually. Make sure it is in the right position while clos